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Web Help Desk

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Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with
Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds\' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.
SolarWinds Web Help Desk improves ticket resolution by:
Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call.
Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to a specific technician or group of technicians
Automatically converts service request emails into a trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits.
Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets
Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment
Calculates warranty and lease end dates based on purchase order information
Tracks by asset type, status, location, manufacturer and model
Enables you to manage who uses what by associating an end user with a specific asset or group of assets

Free download from Shareware Connection - Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more!

Publisher: SolarWinds | License: Freeware | Price: 0.00
Version: 12.0 | Size: 262552 KB | Platform: Win7 x32, Win7 x64, Windows Server, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Starter, Windows Vista Ultimate, Windows Vista Ultimate x64, WinOther, WinVista x64
Released Date: 21-05-2013 | Rating: 5 | Title: Web Help Desk

Author Url: http://www.solarwinds.com
Program Info Url: http://www.webhelpdesk.com/
Download Url: http://downloads.solarwinds.com/solarwinds/Release/WebHelpDesk/12.0.0/WebHelpDesk-12.0.0-x32-Eval-p12124.zip
Screenshot Url: http://solarwinds-marketing.s3.amazonaws.com/solarwinds/Pad-Files/Images/whd_screen_32X32.gif

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SolarWinds Exchange Monitor - SolarWinds free Exchange Monitor delivers a clever desktop dashboard that continuously monitors Microsoft Exchange to deliver real-time insight into Exchange services, mail queue sizes, and host server health.

NetFlow Configurator - Configure NetFlow v5 via SNMP on supported Cisco® devices. Facilitate collectors for Cisco NetFlow data, specifying the ports on which the collectors are listening, and monitoring inbound/outbound (ingress/egress) traffic data per interface.

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Shareware Connection periodically updates pricing and software information of 'Web Help Desk' from company source 'SolarWinds' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'Web Help Desk' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Web Help Desk.

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