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Voicent Call Center Manager

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Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!

Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.

Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Use it to:
Manage Agent Performance Quality
Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.
Comply with Federal Telemarketing Rules
Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Avoid $16,000 per-incident fines!
Understand Campaign Performance Quality
Track real-time and summary stats for call volume, line usage, agent and campaign performance.

Free download from Shareware Connection - Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.

Publisher: Voicent Communications, Inc. | License: Shareware | Price: 999.99
Version: 8.5.2 | Platform: Win7 x64, Windows 7, WinOther, WinVista, WinVista x64
Released Date: | Rating: 0 | Title: Voicent Call Center Manager

Author Url: http://www.voicent.com/
Program Info Url: http://www.voicent.com/
Download Url: http://www.voicent.com/download/voicent8.exe
Screenshot Url: http://www.voicent.com/images/call-center-softwareSM.jpg

More downloads from Voicent Call Center Manager publisher Voicent Communications, Inc.:

AutoReminder - Integrated appointment scheduler and automatic phone, text, and email reminder

BroadcastBySMS - Broadcast personalized SMS messages

Voicent Call Center Manager keywords:
Voicent Call Center Manager related downloads:

Call Center Manager Gui Element - This Gui Element is used by Voicent Call Center Manager to track and update statistics.

Service Center Manager (SCM) - Server - Service Center Manager (SCM) - software for service centers and workshops.

Axon Enterprise Virtual PBx System - Axon Enterprise Virtual PBX Software for Call Delegation and Call Centers.

E-Service Center Manager (ESCM) - Server - E-Service Center Manager (ESCM) OCo software for service centers and workshops.

E-Service Center Manager (ESCM) - E-Service Center Manager (ESCM) is a software for service centers and workshops. It manages full life cycle of repairing and tuning ?from equipment reception to shipping repaired equipment back to customer.

Shareware Connection periodically updates pricing and software information of 'Voicent Call Center Manager' from company source 'Voicent Communications, Inc.' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'Voicent Call Center Manager' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Voicent Call Center Manager.

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