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VisualSupport - RemoteCall

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Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

Free download from Shareware Connection - Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able ...

Publisher: RSUPPORT Co., Ltd. | License: Freeware | Price: 0.00
Version: 3.0.36(Build | Size: 7168 KB | Platform: Android 2.x,Android 3.x,Android 4.4,Android 4.x
Released Date: 15-05-2014 | Rating: 0 | Title: VisualSupport - RemoteCall

Author Url: http://www.rsupport.com
Program Info Url: http://www.rsupport.com
Download Url: http://www.rsupport.com

More downloads from VisualSupport - RemoteCall publisher RSUPPORT Co., Ltd.:

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Plugin:Alcatel One Touch v17 - This APP is intended only for Alcatel One Touch(TCL) mobiles.This APP is needed for Rsupport's mobile services. - Mobizen service (http://www.mobizen.com) - RemoteCall Mobile Pack service (http://www.rsupport....

Plugin:Alcatel One Touch v18 - This APP is intended only for Alcatel One Touch(TCL) mobiles.This APP is needed for Rsupport's mobile services. - Mobizen service (http://www.mobizen.com) - RemoteCall Mobile Pack service (http://www.rsupport....

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Plugin:Alcatel One Touch - This APP is intended only for Alcatel One Touch(TCL) mobiles.This APP is needed for Rsupport's mobile services. - Mobizen service (http://www.mobizen.com) - RemoteCall Mobile Pack service (http://www.rsupport....

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Shareware Connection periodically updates pricing and software information of 'VisualSupport - RemoteCall' from company source 'RSUPPORT Co., Ltd.' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'VisualSupport - RemoteCall' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of VisualSupport - RemoteCall.

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