Software Listing: Ticket Support System

Embeddable and easy-to use help desk software for webmasters, web designers, or end-users. Use the Ticket Support Script on clients\' websites, modify the source files or use the support ticket system “as-is”. The nice and user-friendly interface makes it easy for end-users to customize the Ticket Support Script by setting up preferred features or creating customized and multilingual user interface. Ticket Support Script is compatible with all browsers and it\'s also very easy to set up the help desk software on your website. An installation wizard will help you through the installation process and integration step-by-step instructions are available in the admin back-end.

  • Platform: Linux, Mac OS X, Not Applicable, Win7 x32, Win7 x64, WinOther, WinVista, WinVista x64

Ticket Support Script is an online PHP / MySQL based script for processing and managing your clients’ requests. With 3 simple steps you will have Ticket Support Script installed on your website and it works on any web browser. Features: * Use Ticket Support Script on any website that you make for you or your clients; * Have Ticket Support Script installed on your website with 3 simple steps; * Create as many support operators as you want; * Create operators to only view and reply the tickets or administrators to manage operators and options; * Allow or disallow files uploading when posting or replying to a ticket; * Create different ticket statuses so users know what is the status of their ticket - Replied, Currently processing, Closed, etc.

  • Platform: Linux, Mac OS X, Mac OS X 10.5, Mac PPC, Pocket PC, Unix, Win2000, Windows Server, Windows Vista, WinOther

This is very powerful ticket support system, it has knowledge base, faq and lots more. Admin can set tech people for the support and set the limitation for them, Please can post support request and get the notification from email. User can also upload files for the tech support and can post unlimited request and get unlimited support. Searching is also available. Site is design in advance ms sql programming taking in mind for the fast access and large number of customers. Admin can add unlimited category so that users can post request on that category and also tech people can read tech documents posted by admin so that they can give support faster.

  • Platform: Asp, Scripts

MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center. Tickets They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing. Main Features Reference numbers assigned Automatic escalation Customer history Ticket monitoring: Customers and Support personnel are always able to see ticket status A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions Customer features: Open a new ticket Preview status of active and resolved tickets Rate ticket solution.

  • Platform: Asp, Scripts

Magicway Call Center Management v4.0 comprises versatile systems that united provide you with numerous options. Call Center Management v4.0 contains a ticket support system, a search system and an administration center..

  • Platform: Asp, Scripts

A robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager. Includes many features such as : template system, multiple administrator support, customizable ticket support form, subjects, and departments - knowledge base comment system, statistics, announcement manager, testimonial section and much more. iSupport includes the ability to convert past customer support tickets directly into knowledge base articles, FAQ questions or even testimonials! Extremely easy to install and customize..

  • Platform: PHP, Scripts

?Post Announcements so your customers can stay up to date ?Easy to use ticket support system ?Unlimited admins can be added ?Easy member system ?Notifications every time a ticket is created ?Set tickets in different modes (Open, On Hold and Closed) ?Tickets can have a different priority ?Set different departments ?Easy installation ?Highly customizable design. Only HTML skill or an editor such as Dreamweaver is required.

  • Platform: PHP, Scripts

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries..

  • Platform: CGI and Perl, Scripts

The swDesk Online Support System is an innovative customer relationship management (CRM) software solution designed to help manage customer requests with greater efficiency and accuracy. An advanced application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets allowed, attachments support, customizable interface, performance tracking, canned responses tool, support for high volume sites, advanced permission settings and more. Online companies around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.

  • Platform: PHP, Scripts

Evidence-based Guideline and Decision Support System. Provides patient specific point of care reminders in order to aid physicians provide high quality care. Input/output in the form of HL7 CDA Level 2 documents. Knowledge is encoded using Arden Syntax..

  • Platform: Linux, Mac OS X, WinOther

Realization of the hotel agenda support system.
Hotel agenda support system License - Academic Free License (AFL); BSD License; GNU General Public License (GPL); GNU Library or Lesser General Public License (LGPL); Mozilla Public License 1.0 (MPL); Public Domain.

  • Platform: WinOther

Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice.

Service Desk will save the new record to the database and then email you a reminder. All Emails are done over the internet using CGI so there is no email setup needed. When you assign a ticket to the technician an email is also sent to them. The technicians have their own user name & password and can only view tickets assigned to them.

  • Platform: WinOther

This project for applying Case Based Reaoning in Decission support system..

  • Publisher: fadyamr
  • Date:
  • Size: 2682 KB
  • Platform: Win2000, Win7 x64, Windows 7, WinOther, WinServer, WinVista

TicketAxis - Trouble Ticket Management software from SupportAxis is a downloadable ticketing support system that covers all aspects of an efficient and reliable ticketing system. This system highlights the progress of each job & brings to notice any jobs which are falling behind or neglected. The downloadable version has all the features of the website version which includes user friendly searches based on keywords, viewing reports based on ticket criteria etc.

Download TicketAxis and follow the instructions given in the 'readme.txt' file for installing the application on your machine. However after downloading the application, you need to download a license file for the same.

  • Publisher: SupportAxis
  • Date: 02-02-2011
  • Size: 2304 KB
  • Platform: Win2000, Windows Server

PHP/MySQL based ticket reservation/ booking system that can be used on any website offering event or service tickets online. Installing the ticket booking script on a website would make purchasing tickets easy and fun for users. On the other hand managing events and bookings would be a piece of cake through a password protected administration page. Ticket Booking script is a feature-rich online booking software that allows you to add an unlimited number of events, manage reservations and bookings, upload graphic active selection map, accept bookings and online payments. Your website visitors will be able to buy tickets online, see availability and choose seats from a graphic actiive selection map.

  • Platform: Linux, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac PPC, OS/2, Palm OS, Pocket PC, Symbian, Unix, Win2000, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther

Customer support and knowledgebase system for customer service professionals. All the bells and whistles but still easy to use, and simple to navigate. * Not just a knowledge base but a full customer support and ticket tracking system! Inexpensive, but never cheap. * For visitors/clients there's an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching & sorting capabilities and the ability to ask questions (with suggested solutions shown).* For the customer service professional – customizable HTML email notifications, WYSIWYG editor, customizable fields/field types, automatic issue history tracking, management reporting (by specified dates), custom security levels, an unlimited number of agents, & more.

  • Platform: Asp, Scripts

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox.

Give JumpBox for the OTRS Trouble Ticketing System a try to fully assess it's capabilities. for WindowsXP, Vista

.

  • Platform: WinOther, WinVista

Get Webbiscuits Customer Helpdesk for your fast, effective and low cost solution to providing excellent customer service. You no longer need to rely on expensive phone support system and man power to attend to your customers. Set up an online helpdesk ticketing system on your website so that your customers can now post their issues that need your attention. Customer Helpdesk provides 24/7 online customer service on your website for your business. All you need to do is to login, view incoming new tickets and reply to them. It is even more important that you are able to trace all communication messages for future follow up or to pass on to other support personnel.

  • Platform: Linux, Linux Gnome, Linux GPL, Linux Open Source, Mac OS X, Unix, Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

TicketBooth is a PHP web-based ticket booth system for Haunted Attractions (Haunted Houses, Mazes, Trails, etc). It uses the powerful MySQL database and any PHP enabled web server (Apache) to provide an easy to use interactive Ticket Booth program..

  • Publisher: imaxiowa
  • Date: 07-03-2013
  • Size: 307 KB
  • Platform: PHP, Scripts

Support Station is a ticket based customer support system. It is meant to be configurable enough to adapt to a variety of support needs and to co-exist easily with other systems such as subscriber based sites, online stores, etc..

  • Platform: WinOther

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