Software Listing: Technical Support

The iTivity solution delivers secure remote access to host servers, workstations and desktop computers. Your remote access connections are protected by a TLS-SSL encrypted tunnel from your desktop to the destination system. Since both your desktop and the destination computer may be located across the Internet from the central iServer, remote access is truly global. iTivity uses standard enterprise authentication and authentication like active directory domains and PAM to verify access permission. iTivity provides PCI-DSS, HIPAA and SOX compliant remote desktop support. Each connection is automatically logged to the central iServer.

  • Platform: WinOther

Are you tired of manually copying screen captures to a word document when you create a manual? Are you tired of putting steps in the wrong order or missing them out completely? Abracadabra Instant Manual lets you create error free, easy to understand manuals in little more than the time it takes to perform the task you're documenting. No more switching between a word processor and the task at hand. With Abracadabra Instant Manual you document a task as you perform it! Abracadabra Instant Manual is a versatile, cost effective solution for the production of technical manuals and "how to" instructions for any computer based task by technical support engineers, system administrators, IT help desk staff, software trainers, or anyone who needs to quickly document how to use a software package.

  • Platform: Win2000, WinOther
  • PHPVNC
  • License: Freeware
  • Price: 0.00
  • Rating

PHPVNC allows for system administrators and technical support to connect to end users quickly and effeciently using a PHP web front end. It uses PHP, NMAP, MYSQL. Works with *NIX but has not been tested on windows..

  • Publisher: Anonymous
  • Date: 24-03-2013
  • Size: 195 KB
  • Platform: PHP, Scripts

The Cisco Technical Support mobile application provides access to Cisco's rich technical support content. Find solutions to your troubleshooting needs anywhere, anytime!

Support contract owners can create, manage, and update their support cases all from your mobile device. Whether you need to pick-up a co-worker's case, or you need extra flexibility in managing your own cases, you can always contact your TAC Engineer, get access to RMA details, or track your RMA Shipments all from your Android device!

Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.

  • Platform: Android, WinMobile

Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will automatically replace it with the required phrase or a paragraph. You can use Type Pilot as a depository for storing thousands of long words, phrases, sentences, paragraphs or even entire messages. You don't even have to define keywords for them - any phrase can be easily "extracted" from Type Pilot using a tree-like structure.

  • Publisher: Two Pilots
  • Date: 04-05-2006
  • Size: 265 KB
  • Platform: Win2000, WinOther

Live PC Support offers you total tech support for literally pennies a day. Our highly trained technology experts are on hand 24/7 to solve literally any computer problem you may have. Here's how it works: download the app, then click a little button any time you need some help. Within seconds, a professional computer geek will respond in a chat window and ask you to describe the problem. After you do, our computer geek takes over! LivePCSupport enables our experts to actually tap into your computer and make the changes necessary to solve your problem, and get your PC working perfectly. Virus Diagnosis / Removal: Scans your PC to check for viruses and spyware.

  • Platform: WinOther

Joomla 1.0.x/1.5.x module that allows the sending of messages via Yahoo Messenger to the contact and/or technical support IDs set up by the site's Administrator. * The module allows the individual settings for the following options: ++ Yahoo Messenger ID; ++ Displayed text for contact/technical support (html allowed); ++ Alt text for contact/technical support; * The information will be displayed horizontally or vertically. * The module contains the images for online and offline status or, selectable, the standard online/offline images (1..9) from Yahoo Messenger..

  • Platform: PHP, Scripts

SightMax for IIS provides real-time, live chat and live visitor traffic monitoring for your website. SightMax has a host of exciting built-in features, these include: Corporate Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (for example Sales and Support), Chat Conferencing and Operator 'Coaching'. There's even a Co-Browse feature that allows operators to view the exact page the visitor is viewing on the website at that moment. Other features include, Link Referrer Tracking and Navigation History, Chat Survey Generator, Page Push, Secure Chats, Operator Initiated Chat, Spell Check, Canned Responses and more.

  • Platform: Win2000, Windows Server, WinOther

Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim of saving businesses time and money, is such software actually worth it? Cold cash-on-cash return on investments often are 1,000% in Year 1 ? you can easily calculate ROI.

  • Platform: Win2000, WinOther

Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session..

  • Platform: CGI and Perl, Scripts

InfinitySupport is the preeminent billing, sales, technical support backbone for web hosting companies providing 24/7 phone/voice, email, helpdesk and live chat, also specializing in software and systems administration. Our founders and staff have been a part of some of the biggest web hosts in the industry and supported tens of thousands of customer domains. We've supported everything from standards such as cpanel on stand alone dedicated servers to proprietary customer control panels on distributed clustered networks. * Domain Name Management - Domain Name Registration, DNS Changes, Registrar Transfers, Name Changes * Server Management & Configuration - Webserver, Database, DNS, Mailserver, FTP * Clients - Email clients(Eudora, Microsoft Outlook Express, Microsoft Outlook 2000, Microsoft Outlook 2002 Netscape Mail, Pegasus Mail) ,...

  • Platform: Misc Scripts

Give full technical support to all your website visitors with this multiuser chatting software which is written in ASP code and supports AJAX script for real time chatting experience. You can easily download and implement it on your server or site.

  • Platform: Asp.Net, Scripts

BPHelpDesk is a script for remote technical support. Client can register, and purchase support package. When he has a problem he can open ticket and get support. Technician may watch tickets, provide support using 'Logmein rescue' software and report hours, he spent. Administrator can create technician accounts and manage other of the application. Main Features: * Clients registration * Clients purchase support packages * Technicians provide support using 'Logmein rescue' software * Administrator can create packages and technicians accounts * Chat and conversation log.

  • Platform: PHP, Scripts

Simple and smart online support pcvisit EasySupport 10.0 is specifically tailored to the application of professional online support. This slimline solution offers you all of the necessary functionality to provide professional technical support, without any waste or gimmicks - with innovative remote functions and excellent usability. Support your customers via the internet - just as if you were sitting at your customer\'s PC. - Showing, seeing and remote controlling functions - 2 to 3 session partcipants - Remote - comfort - functions New - Remote restart: Conduct reboots during a meeting without needing any additional help from your customer and without them needing to install anything.

  • Platform: Win2000, Win7 x32, Win7 x64, WinOther, WinVista, WinVista x64

This project was originally created to allow Technical Support personnel to troubleshoot problems with customers logging into their e-mail.It was written to work with VPOPMail when the VLOG, database logging feature, is turned ON..

  • Platform: Linux, Mac OS X, WinOther

LiteManager Free presents a user-friendly solution for anyone seeking free remote desktop software. Providing a wide range of features and impressive ease of use, this program is ideal used as a tool for employee monitoring, distance training, technical support and more. It includes a remote file manager with full drag and drop support, a registry editor, a device manager, an inventory and much more. This software is free even for commercial use, and you can even connect to as many as thirty remote computers, controlling them simultaneously. In order to expand your network coverage, you can easily and affordably upgrade to the professional version.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, WinOther, WinVista, WinVista x64

Chat software for websites enables your technical support operators to directly communicate with several website visitors simultaneously. Customer chat software facilitates your several technical support staff to give maximum online helpdesk support to website visitors and clear their queries to satisfy them in completing the business sales process quickly and conveniently. Multi chat software proves to be profitable for any business organizations where several customers can be satisfied by just getting their instant customer feedback via text chat. Online chat tool can switch chat sessions among multiple operators, shows chat request notifications, view entire chat histories, shows waiting or accepted visitors list, email transcripts of live chat sessions, receive unlimited number of offline messages, view visitor details etc.

  • Platform: WinOther, WinVista

Go Mobile with Citrix GoToAssist for Android. Deliver remote technical support directly from your favorite Android device. Instantly connect to computers and solve clientsa* technical issues.

New to GoToAssist Remote Support? Download the free app from Google play and click on "Create Account" at the login screen to provide unlimited live support sessions for free!

Already have a GoToAssist Remote Support account? Log in with your existing credentials to access your account and connect to your unattended machines.

GoToAssist for Android gives you the freedom to deliver support from anywhere, at any time.

  • Platform: Android, WinMobile

Wash n Sweep puts the power back into your hands giving you the upper hand in the fight for privacy in the world of the Internet. This is a cutting edge software application that safely, securely combs your computers hidden directories seeking out the parasite files and rogue cookies that have infiltrated your system and eliminates them. The companies that were trying to spy on you will have all connections to your information cut off and their stealth snoops will be squashed out. Our software is a true washing application. It literally sweeps out the cluttered, corrupted files that secretly cling to the internal directories of your hard drive.

  • Platform: Win2000, WinOther

1 Click Spam Shield 1.4, is safe and easy to use spam filter that ensures you get messages from people you know. It is the safest, easiest, and most powerful solution for eliminating junk mail. It prioritizes your Inbox. It removes spam and junk mail. It allows you to define what is, and what not spam is. It classifies your important emails. It learns by example. It uses adaptive learning.1 Click Spam Shield 1.4 is a comprehensive and personalized solution to effectively stop SPAM. Simply installing it gives you 99 percent accuracy in eliminating spam. It contains a comprehensive list of known spammer addresses, domains, key phrases and spam detection algorithms.

  • Platform: Win2000, WinOther

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