Software Listing: Support

The ATAF-Support program is a FREE online web database application that can handle online support request.ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installedThe ATAF-Support has 4 forms* A support form where the user can raise a support request* A reply form where the help desk can answer support questions* A view form where the users can read the answer* A Knowledgebase search form.

  • Platform: Linux, WinOther

VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time. Your customers get instant gratification and your sales increase tremendously. It provides sound notification everytime a visitor arrives or leaves. You should sign up for an account(trial account available) to use this software as an operator..

  • Platform: Linux, Mac OS X, WinOther

Download Live Web Chat support script demo which provides an easy and fast connection between customer and support executives for chat, messaging and online meeting to solve the problem of client, to provide the knowledge about products. It is complete online customer help software which provides full support to site visitor or clients with live, secure and dedicated connection. This is very easy to install, no need of any special control components and other server utility. Demo offers the complete functionality and unique features of the chat software with the communication between administrator and customer and look, feel & interface of software.

  • Platform: Win2000, Windows Server, WinOther

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues.

  • Platform: Java, Tablets, Win2000, Windows Server, Windows Vista, WinOther

Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. Plus, it runs as a smart client application on your desktop (no logging onto a website!), giving you the speed you need with the power of web services. Support unlimited customers per license. Try it for free for 30 days and stop paying exorbitant monthly fees!. Data Apples Home - Beyond Remote - Remote Control for Network Administration and Support. Home of Beyond Remote, a powerful remote control network management tool.

  • Platform: Win2000, WinOther

Rapid Email Support - Rapid replies using templates and databases Rapid Email Support is a software productivity tool designed to save you time by speeding up the time taken to reply to your emails. It does this by using the powerful combination of database, knowledge base, small text file templates and the ability to easily add them to your outgoing email you are composing or replying to. Simple but effectiveThe application integrates the email folders, outgoing email, templates and databases thereby increasing the productivity of the user. Option to convert HTML emails to plain text without running ActiveX controls or scripts.

  • Platform: WinOther

Professional remote support solution.
No software installation required. Provide immediate support to customers and colleagues without pre-installing software.
Remote control, File transfer and Chat.
Access to unattended PCs.
Restart and automatically reconnect remote computers. Restart in safe mode included.
Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians spent. Export all data to an Excel file for further analysis and as proof of your work.

  • Platform: Tablets, Win2000, Win7 x32, Win7 x64, Windows Server, Windows Vista, WinOther, WinVista, WinVista x64

Ticket Support Script is an online PHP / MySQL based script for processing and managing your clients’ requests. With 3 simple steps you will have Ticket Support Script installed on your website and it works on any web browser. Features: * Use Ticket Support Script on any website that you make for you or your clients; * Have Ticket Support Script installed on your website with 3 simple steps; * Create as many support operators as you want; * Create operators to only view and reply the tickets or administrators to manage operators and options; * Allow or disallow files uploading when posting or replying to a ticket; * Create different ticket statuses so users know what is the status of their ticket - Replied, Currently processing, Closed, etc.

  • Platform: Linux, Mac OS X, Mac OS X 10.5, Mac PPC, Pocket PC, Unix, Win2000, Windows Server, Windows Vista, WinOther

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician's side nor Customer's. Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding. SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

With the route of time there are so many companies that are continually deploying useful tools to provide their users in the best feasible manners. Just a company that is customer-oriented can stay alive the aggressive opposition that the business has to present right at the present. The service of live chat customer is the only quickest methods to turn your visitors into the purchasers. There are lots of benefits of the live chat customer service. It may assist overcome the blockade of distance and time. The entire answers to the queries of customer are just one click left with this. This amazing tool employs the client in a real time conversation with the representatives of company that can even assist in social targeting, therefore maintaining a lasting relationship with the clients and increasing profits.

  • Publisher: CuteSoft
  • Date: 28-06-2009
  • Size: 3887 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. When inserting a text, automatically the text with the language matching the e-mail's language is inserted. The text module collection can be expanded with your personal texts and thus be configured to match your company's helpdesk.

  • Publisher: ITSTH
  • Date: 13-02-2011
  • Size: 258 KB
  • Platform: Win2000, Windows Server, WinOther

Supportickets is a support tickets system and knowledge management software. It can't be easier to receive trouble tickets from customers. Our support tickets system comes with 3 interfaces, External, Onsite, Integration. There is on administration from where you can reply to tickets, assign staff privileges, get statistics...
It'll be It also provides management for trouble tickets and emails and providing simple yet powerful and effective management for various forms of knowledge bases. It can also be used to great effect categorizing and locating documents, articles and data. It enables users to keep documents organized, add attachments and notes, and download and save pages from the web.

  • Platform: Linux, Mac OS X, Palm OS, Win2000, Win7 x32, Win7 x64, Windows Mobile, Windows Server, WinOther

The Video Live Support SDK contains a high performance VoIP and Video conferencing client capable of delivering crystal clear sound and video capturing even for both low and high-bandwidth users. Video Live Support users are arranged in a tree-structure where each node is a room/channel where users can talk, see Users, send instant messages and share files.

Examples of such applications could be Internet phones, conferencing tools, surveillance systems, e-Learning systems, or any other type of application where audio and video transmission between networked clients is an essential part of the application.

  • Platform: Tablets, Win2000, Windows CE, Windows Server, Windows Vista, WinOther

KNX support for mControl is a complement addon where you can control KNX(EIB), ISO/IEC 14543, building automation systems from mControl. mControl is a software for your digital home. From your Media Center PC, via Internet Explorer or through your Windows Mobile device, you can control all aspects of your home with the touch of a button. The driver has switch, dim, shade, thermostat, music and scene modules for control of KNX devices. KNX support for mControl. Tekniska Byrån. Kompetent rådgivande elkonsult med inriktning på ny elteknik och innovativa lösningar..

  • Platform: WinOther, WinVista

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. Provides customer support and account management via your blackberry, PDA or any Internet connection. All 100 percent web browser based with Shared open source code. CRM Software System and Customer Self Service. Online CRM and customer support software systems and solutions.

  • Platform: Win2000, Windows Server, WinOther

eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVD offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations. As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems.

  • Publisher: eBLVD.com
  • Date: 13-12-2011
  • Size: 325 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET)..

  • Platform: Asp, Scripts

A sophisticated eCRM Live customer support help desk system. Similar to Humanclick and liveperson, Increase your sales by providing live chat customer support on your site. Developed in ASP.NET and SQL Server 2000 stored procedures, Absolute Live Support lets you have unlimited representatives and departments,use proactive chat and visitor tracking, push pages and documents to the user,call transfers between representatives,instant messenger, detailed reports and stats plus more!.

  • Platform: Asp, Scripts

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time..

  • Platform: CGI and Perl, Scripts

IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups. The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction.

  • Platform: PHP, Scripts

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