Software Listing: Support Management

	ManageEngine FacilitiesDesk | License: Freeware |
	ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run.. Publisher: AdventNet, Inc.| Date: 25-12-2007 | Size: 44032 KB
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	Relata Enterprise | License: Demo |
	Web-based knowledge worker automation (KWA) and customer relationship management (CRM) software for contact management, account management, scheduling, goal and outcome management, blogs, file sharing and more. Increase productivity. Full data sharing and synchronization support.. Publisher: Stratabase| Date: 01-02-2006 | Size: 9470 KB
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	FormAI | License: Shareware |
	FormAI is an outstanding password management software and online filler form. For a omprehensive analysis of your website content. The article is a very good website collector. Fully supports Internet Explorer, such as Maxthon browser. Support unlimited password management, and free technical support. Perfect plugin support, and unlimited expansion functions.. Publisher: Originality Developer Group| Date: 29-03-2007 | Size: 1666 KB
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	Cerberus Helpdesk | License: Shareware |
	Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.. Publisher: WebGroup Media, LLC| Date: 01-05-2004 | Size: 3799 KB
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	The Asset Management Toolkit | License: Shareware |
	A NEW APPROACH to IT Asset Management Until now, IT asset management software was developed to focus on a few things: * Keep track of what you own * Know where it is * Know how much it's costing you This limits its value to other parts of the business, such as operations and IT services, and can lead to silos and turf wars over which group owns what processes and data, and diminished returns. By combining the IT asset management repository with the CMDB, and further integrating the tools that IT uses to manage systems and implement change, asset management becomes something that everyone is participating in, whether they know it or not. Publisher: Ovitz Taylor Gates| Date: 13-06-2006 | Size: 1652 KB
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	RB-DVD Office | License: Shareware |
	DVD management with database and picture support for every record. It has a powerful "fast text search" (full text search) and a powerful list print function with possibility to create your own reports (templates). Please download this software.. Publisher: Ralf Becker DV Beratung| Date: 14-06-2003 | Size: 3544 KB
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	BC Program Support Log | License: Shareware |
	The BC Program Support Log is an ASP Web Application used to support the project management or program management process. All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. The Program Support Log is for tracking and controlling unplanned events. The Program Support log provides a structured approach for managing and monitoring risks, managing and resolving issues, managing and implementing changes. BC Program Support Log is a web enabled incident, issue, risk, discussion, change management and Quality Control System for SMEs and fortune 1000 companies. Publisher: Bill Catchem Software| Date: 12-05-2007 | Size: 4015 KB
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	Green Desktiny | License: Shareware |
	We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too. We proudly present a Green Desktiny for you. Green Desktiny comes with simple and easy on ticket management, user friendly knowledgebase, unlimited staffs, unlimited departments, multi language support, custom field support and many others. Publisher: Greendesktiny.com| Date: 17-03-2006 | Size: 1883 KB
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	Defect Tracker | License: Comercial |
	Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 455 KB
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	DataTrack System | License: Shareware |
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. Publisher: Magnoware Systems| Date: 23-10-2006 | Size: 13024 KB
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	SupportPortal | License: Demo |
	AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. Publisher: Escon Information Consulting| Date: 20-01-2009 | Size: 2832 KB
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	EnCircle CRM | License: Shareware |
	A full featured CRM and business automation solution thats lightweight and maintenance free. Perfect for small businesses. Feature list include customer and contact management, project management, support case tracking, and many key business activities. Automates key processes of your business in minutes. Whether you are a small business owner or just starting up, Encircle provides you with the right set of tools to track and organize your business activity with zero maintenance overheads. Manage your customer, vendors, contacts with one centralized repository for your entire company. Build stronger customer relationships, track and manage call histories and support cases. Publisher: LyteCube Technologies| Date: 09-08-2009 | Size: 25133 KB
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	MPMM Project Management Professional | License: Shareware |
	Project Management Methodology with software tools, templates and processes for Project Managers. It’s also perfect for project management consulting and project management training. Whether you want to manage a project, consult or train in project management, MPMM will help you to succeed. You can: - Manage all project types - Create new methodologies - Import your existing methodologies - Merge your methodologies with MPMM - Share your project methodologies with peers You can also import your existing templates into MPMM and customize them to fit your environment. MPMM includes: - A complete project management methodology for all projects. Publisher: Method123 Ltd| Date: 31-01-2007 | Size: 24576 KB
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	SnapCRM | License: Freeware |
	SnapCRM is an open source web-based CRM software. Includes Sales Force Automation modules such as Account Management, Contact Management, Competitor Management, Opportunity Management, Forecasting, Sales Order Processing, Quote Management, Billing, Activity Management, Territory Management, Product Catalog and Sales Literature. SnapCRM comes with powerful Marketing Automation tools including Multi-channel Campaign Management, Lead Management and Web-to-lead forms. SnapCRM also includes Service and Support Automation modules such as Case Management, Contract Management, Defect Management and Knowledge Base. Publisher: CodeGlide| Date: 01-01-2009 | Size: 100653 KB
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	Software Planner | License: Comercial |
	Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 475 KB
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	Caretaker | License: Shareware |
	Rental property management software / Trust Accounting Software was designed for use by the rental industry to suit residential and holiday unit management. Caretaker is one of the only products on the market today with NO ONGOING FEES – you purchase the license and pay for any support as needed. The software is Self Install, easy to use and set up, provides full Owners Statements and a date driven reconciliation and reporting process. Full support is offered by telephone or electronically on line. Over 300 customers use Caretaker with quarterly audits approved by the local government body. Publisher: Farmbaye Pty Ltd| Date: 04-08-2006 | Size: 4291 KB
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	Polar Help Desk Free | License: Freeware |
	Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. Publisher: Polar| Date: 19-02-2007 | Size: 9722 KB
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	Prop Web | License: Demo |
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. The application is 100% web-based and is ready to install on almost any system.. Publisher: PCAONLINE.com| Date: 01-03-2003 | Size: 3072 KB
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	Service Management | License: Comercial |
	Service Management software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.. Publisher: Informitis, Inc.| Date: 20-12-2002 | Size: 224 KB
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	DEKSI CRM | License: Shareware |
	DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 30-05-2008 | Size: 38902 KB
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	SIGMA | License: Demo |
	Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal audit management software, ISO 14001 Software, ISO 9000 Software, ISO 9001 Software, iso certification SOFTWARE, iso document control software, knowledge management software, Standards Management Systems software, Nonconformance software, ohsas-18000 software, project management software, quality management software, risk management software, Safety and Health Management Software Sarbanes Oxley software,. Publisher: OPEN MIND SOLUTIONS| Date: 15-10-2003 | Size: 29785 KB
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	Guesthouse - Guest Management System | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Buehrer| Date: 01-04-2002 | Size: 1110 KB
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	Simple Business Invoicing & Inventory | License: Shareware |
	A complete sales management system that includes: invoicing, inventory management, automated billing, mailing list management, customer management and sales tracking. Invoices and bills can be printed on plain paper or emailed directly to customers. Program features an intuitive interface with pick lists and menus that minimize typing and maxamize productivity. Includes extensive reporting for sales, tax, inventory and customer analysis.. Publisher: OWL Software| Date: 03-02-2003 | Size: 846 KB
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	Integrated Project Support Office | License: Shareware |
	IPSO is a unique real-time, multi-user, multi-level project management tool with its own critical path project planning, time-recording, document and resource management functions. It also provides sophisticated reporting including advanced filtering criteria. Other features include multiple assignments for tasks e.g.attending meetings, fire drills, etc. It can be used locally and via a LAN, WAN or the Internet.. Publisher: Omnis Group Ltd| Date: 01-08-2002 | Size: 5929 KB
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	Polar Help Desk | License: Shareware |
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Publisher: Polar| Date: 20-09-2006 | Size: 9444 KB
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	Boldcenter Operator Client .NET | License: Freeware |
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.. Publisher: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	Guesthouse - Gestion hôtelière | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Bührer| Date: 01-04-2002 | Size: 1145 KB
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	DEKSI CRM for Linux | License: Shareware |
	DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 23-11-2007 | Size: 39473 KB
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	Asset Navigator | License: Shareware |
	Asset Navigator is an integrated Network Asset Management, Inventory and Help Desk suite that delivers a complete automated deployment of network audit. It brings a comprehensive hardware and software inventory, software license compliance, software recognition, tracking of contracts and purchase orders, and help desk support. In addition, Asset Navigator will track contact information for vendors, users, departments and offices.. Publisher: Alloy Software Inc.| Date: 02-04-2003 | Size: 11434 KB
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	Asset Navigator | License: Shareware |
	Asset Navigator is an integrated Network Asset Management, Inventory and Help Desk suite that delivers a complete automated deployment of network audit. It brings a comprehensive hardware and software inventory, software license compliance, software recognition, tracking of contracts and purchase orders, and help desk support. In addition, Asset Navigator will track contact information for vendors, users, departments and offices.. Publisher: Alloy Software Inc.| Date: 02-04-2003 | Size: 11434 KB
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