Software Listing: Sla

	ManageEngine SupportCenter Plus | License: Freeware |
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Publisher: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
	-

	Orion VoIP Monitor | License: Shareware |
	Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic? VoIP Monitor enables you to measure and track the performance of voice quality across Wide Area Networks (WANs), where it matters most. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency, packet loss and other important quality of service (QoS) metrics. These features enable you to proactively find the root cause of VoIP performance degradation and measure expected voice quality in advance of a VoIP deployment. Publisher: SolarWinds| Date: 05-09-2007 | Size: 9491 KB
	-

	ManageEngine OpManager Voip Monitor | License: Shareware |
	Getting ready to deploy VoIP? Worried about poor VoIP call quality? Wanting to add more VoIP lines but clueless on how your network would handle the extra traffic? The OpManager VoIP Monitor helps enterprises tide through all the stages of VoIP rollouts. The module brings together network fault and performance management functionalities of OpManager, VoIP Quality of Service monitoring using Cisco IP SLA technology and granular network traffic troubleshooting from Netflow Analyzer to give you a complete end-to-end VoIP network management solution. The VoIP Monitor capabilities include: - Proactive, continuous monitoring of VoIP Service Levels: monitored QoS metrics include delay, packet loss, jitter and Mean Opinion Score (MOS) - VoIP call quality monitoring over entire WAN - Easy troubleshooting of VoIP problems through bandwidth utilization graphs and QoS reports from Cisco NetFlow monitoring - Detailed source and destination VoIP call performance reporting - Extensive VoIP traffic and call performance reports for offline analysis - Pre-deployment testing of network capacity and ability to handle VoIP traffic - A 'VoIP template' for simulating different VoIP traffic loads - Automatic configuration of Cisco IP SLAs (Service Level Agreements) in source routers NOTE: Downloaded software would have support for monitoring unlimited WAN links for the first 30 days of usage. Publisher: AdventNet Inc| Date: 27-11-2008 | Size: 33343 KB
	-

	SupportPortal | License: Demo |
	AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. Publisher: Escon Information Consulting| Date: 20-01-2009 | Size: 2832 KB
	-

	SupportCalls with Outlook | License: Shareware |
	An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Publisher: AssistMyTeam| Date: 12-03-2009 | Size: 22248 KB
	-

	TaskPool | License: Shareware |
	TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to communicate with your outsourcing partner * Task: create a to do list from your meetings * Bugs: track bugs and fix them * Job Applicants inquiry: communicate with job applicants and have a record of interviews * Reclaim: manage reclamations and communicate with customers, print service reports * Visitor: use Taskpool for evidence of incoming and leaving visitors in your company * Document: use TaskPool for evidence of different Versions of documents including comments You can set up TaskPool in a few minutes and configure it step by step. Publisher: DEK Software International| Date: 20-03-2009 | Size: 42922 KB
	-

	Cerberus Helpdesk | License: Shareware |
	Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.. Publisher: WebGroup Media, LLC| Date: 01-05-2004 | Size: 3799 KB
	-

	Longitude | License: Shareware |
	Longitude is agentless application performance and network monitoring software that monitors, alerts and reports on availability and performance of your critical Windows, Unix and Linux systems. Automatically receive email, phone, and pager alerts, generate SNMP traps, and perform corrective action based on what's important at your site. Longitude monitors hundreds of vital performance metrics, alerts you to problems, solves problems proactively, tracks SLA performance, and generates reports and graphs that demonstrate just how well your applications, operating system, network, databases, web servers, and messaging servers are performing. Publisher: Heroix| Date: 22-12-2008 | Size: 286720 KB
	-

	ManageEngine ServiceDesk Plus | License: Freeware |
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. Publisher: AdventNet Inc| Date: 12-11-2008 | Size: 44032 KB
	-

	ActiveXperts Helpdesk System | License: Shareware |
	ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. Publisher: ActiveXperts Software| Date: 01-05-2008 | Size: 4391 KB
	-

	Bello Network Monitoring WinGUI | License: Freeware |
	Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you will be notified via email, SMS/pager or ICQ message. For the free starter account the monitoring interval is 60 minutes, for full service accounts you can choose monitoring intervals down to one minute. Sensor types include PING, PORT, HTTP, HTTPS, Advanced HTTP, HTTP Transaction, DNS, SMTP, POP3, SNMP, FTP and more. Publisher: Paessler AG| Date: 24-08-2006 | Size: 1287 KB
	-

	StableNet Express | License: Shareware |
	StableNet Express provides real-time end-to-end visibility and accurate troubleshooting. Businesses benefit from the assurance that their networks, systems and applications are up and service levels are met. StableNet gives organizations the security that their IT systems do support vital business processes and revenue generation With StableNet Express, you can comprehensively monitor your entire business critical network, system and application environments. StableNet Express helps you to understand the health of network devices and services. As a powerful management solution it can manage problems before they become critical. Publisher: DEK Software International| Date: 11-03-2008 | Size: 63303 KB
	-

	rapidHELP | License: Demo |
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Publisher: rapidHelp Software| Date: 10-01-2005 | Size: 46080 KB
	-

	CleverEye | License: Freeware |
	CleverEye is availability monitoring, alerting and reporting software. It is agent-less, Web based, supports multiple concurrent users and has flexible testing frequency. Easy to install and use. Always scalable. Four modules: NodeWatch Monitor availability and response time of your servers, routers, switches and other systems from the network layer perspective. Monitor via ICMP/ Ping check and track any TCP Connect based application: DNS, FTP, Web servers, Mail servers (SMTP, IMAP, POP3). TaskWatch Monitor response time of your applications by executing user defined tasks (application layer perspective). Publisher: NRG Global| Date: 08-02-2005 | Size: 6136 KB
	-

Page: 1 |