Software Listing: Sla Management

	ManageEngine SupportCenter Plus | License: Freeware |
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Publisher: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
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	SupportPortal | License: Demo |
	AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. Publisher: Escon Information Consulting| Date: 20-01-2009 | Size: 2832 KB
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	ManageEngine OpManager Voip Monitor | License: Shareware |
	Getting ready to deploy VoIP? Worried about poor VoIP call quality? Wanting to add more VoIP lines but clueless on how your network would handle the extra traffic? The OpManager VoIP Monitor helps enterprises tide through all the stages of VoIP rollouts. The module brings together network fault and performance management functionalities of OpManager, VoIP Quality of Service monitoring using Cisco IP SLA technology and granular network traffic troubleshooting from Netflow Analyzer to give you a complete end-to-end VoIP network management solution. The VoIP Monitor capabilities include: - Proactive, continuous monitoring of VoIP Service Levels: monitored QoS metrics include delay, packet loss, jitter and Mean Opinion Score (MOS) - VoIP call quality monitoring over entire WAN - Easy troubleshooting of VoIP problems through bandwidth utilization graphs and QoS reports from Cisco NetFlow monitoring - Detailed source and destination VoIP call performance reporting - Extensive VoIP traffic and call performance reports for offline analysis - Pre-deployment testing of network capacity and ability to handle VoIP traffic - A 'VoIP template' for simulating different VoIP traffic loads - Automatic configuration of Cisco IP SLAs (Service Level Agreements) in source routers NOTE: Downloaded software would have support for monitoring unlimited WAN links for the first 30 days of usage. Publisher: AdventNet Inc| Date: 27-11-2008 | Size: 33343 KB
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	Cerberus Helpdesk | License: Shareware |
	Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.. Publisher: WebGroup Media, LLC| Date: 01-05-2004 | Size: 3799 KB
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	TaskPool | License: Shareware |
	TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to communicate with your outsourcing partner * Task: create a to do list from your meetings * Bugs: track bugs and fix them * Job Applicants inquiry: communicate with job applicants and have a record of interviews * Reclaim: manage reclamations and communicate with customers, print service reports * Visitor: use Taskpool for evidence of incoming and leaving visitors in your company * Document: use TaskPool for evidence of different Versions of documents including comments You can set up TaskPool in a few minutes and configure it step by step. Publisher: DEK Software International| Date: 20-03-2009 | Size: 42922 KB
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	ManageEngine ServiceDesk Plus | License: Freeware |
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. Publisher: AdventNet Inc| Date: 12-11-2008 | Size: 44032 KB
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	Orion VoIP Monitor | License: Shareware |
	Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic? VoIP Monitor enables you to measure and track the performance of voice quality across Wide Area Networks (WANs), where it matters most. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency, packet loss and other important quality of service (QoS) metrics. These features enable you to proactively find the root cause of VoIP performance degradation and measure expected voice quality in advance of a VoIP deployment. Publisher: SolarWinds| Date: 05-09-2007 | Size: 9491 KB
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	SupportCalls with Outlook | License: Shareware |
	An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Publisher: AssistMyTeam| Date: 12-03-2009 | Size: 22248 KB
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	Longitude | License: Shareware |
	Longitude is agentless application performance and network monitoring software that monitors, alerts and reports on availability and performance of your critical Windows, Unix and Linux systems. Automatically receive email, phone, and pager alerts, generate SNMP traps, and perform corrective action based on what's important at your site. Longitude monitors hundreds of vital performance metrics, alerts you to problems, solves problems proactively, tracks SLA performance, and generates reports and graphs that demonstrate just how well your applications, operating system, network, databases, web servers, and messaging servers are performing. Publisher: Heroix| Date: 22-12-2008 | Size: 286720 KB
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	ActiveXperts Helpdesk System | License: Shareware |
	ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. Publisher: ActiveXperts Software| Date: 01-05-2008 | Size: 4391 KB
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	The Asset Management Toolkit | License: Shareware |
	A NEW APPROACH to IT Asset Management Until now, IT asset management software was developed to focus on a few things: * Keep track of what you own * Know where it is * Know how much it's costing you This limits its value to other parts of the business, such as operations and IT services, and can lead to silos and turf wars over which group owns what processes and data, and diminished returns. By combining the IT asset management repository with the CMDB, and further integrating the tools that IT uses to manage systems and implement change, asset management becomes something that everyone is participating in, whether they know it or not. Publisher: Ovitz Taylor Gates| Date: 13-06-2006 | Size: 1652 KB
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	StableNet Express | License: Shareware |
	StableNet Express provides real-time end-to-end visibility and accurate troubleshooting. Businesses benefit from the assurance that their networks, systems and applications are up and service levels are met. StableNet gives organizations the security that their IT systems do support vital business processes and revenue generation With StableNet Express, you can comprehensively monitor your entire business critical network, system and application environments. StableNet Express helps you to understand the health of network devices and services. As a powerful management solution it can manage problems before they become critical. Publisher: DEK Software International| Date: 11-03-2008 | Size: 63303 KB
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	ManageEngine FacilitiesDesk | License: Freeware |
	ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run.. Publisher: AdventNet, Inc.| Date: 25-12-2007 | Size: 44032 KB
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	Defect Tracker | License: Comercial |
	Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 455 KB
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	MPMM Project Management Professional | License: Shareware |
	Project Management Methodology with software tools, templates and processes for Project Managers. It’s also perfect for project management consulting and project management training. Whether you want to manage a project, consult or train in project management, MPMM will help you to succeed. You can: - Manage all project types - Create new methodologies - Import your existing methodologies - Merge your methodologies with MPMM - Share your project methodologies with peers You can also import your existing templates into MPMM and customize them to fit your environment. MPMM includes: - A complete project management methodology for all projects. Publisher: Method123 Ltd| Date: 31-01-2007 | Size: 24576 KB
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	Software Planner | License: Comercial |
	Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 475 KB
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	Service Management | License: Comercial |
	Service Management software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.. Publisher: Informitis, Inc.| Date: 20-12-2002 | Size: 224 KB
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	SIGMA | License: Demo |
	Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal audit management software, ISO 14001 Software, ISO 9000 Software, ISO 9001 Software, iso certification SOFTWARE, iso document control software, knowledge management software, Standards Management Systems software, Nonconformance software, ohsas-18000 software, project management software, quality management software, risk management software, Safety and Health Management Software Sarbanes Oxley software,. Publisher: OPEN MIND SOLUTIONS| Date: 15-10-2003 | Size: 29785 KB
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	Guesthouse - Guest Management System | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Buehrer| Date: 01-04-2002 | Size: 1110 KB
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	Simple Business Invoicing & Inventory | License: Shareware |
	A complete sales management system that includes: invoicing, inventory management, automated billing, mailing list management, customer management and sales tracking. Invoices and bills can be printed on plain paper or emailed directly to customers. Program features an intuitive interface with pick lists and menus that minimize typing and maxamize productivity. Includes extensive reporting for sales, tax, inventory and customer analysis.. Publisher: OWL Software| Date: 03-02-2003 | Size: 846 KB
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	Guesthouse - Gestion hôtelière | License: Shareware |
	Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, hostels, and bed and breakfasts. Guesthouse was developed for the needs of small to medium accommodation management. The program has reservation, room management, billing, accounting, and statistics capabilities.. Publisher: Tobias Bührer| Date: 01-04-2002 | Size: 1145 KB
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	TouchPoint | License: Shareware |
	TouchPoint is a web-based Visitor Management and Office Administration Software,which is integrated with Business Card Scanner, Digital Pen, Bar Coder, Camera and Visitor Badge Printer. Modules include Visitor Management, Contractor Management, Gate Pass Management, Material Management, Courier Management, Key Management, Vehicle Management, etc -It also has capability for other languages and RFID Tags -. Publisher: Cogent Innovations (P) Ltd.| Date: 31-01-2008 | Size: 35366 KB
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	U&I Information Management System | License: Shareware |
	Know nothing about Database? Never mind! You can still have your own powerful Information Management System. By means of UIIMS, you can customize personalized management system basing on all kinds of information or archive. (1)As being in professional database system, you can ADD, EDIT, DELETE or INQUIRE records. (2)UIIMS provides many powerful tools, such as System Switch, System Backup, System Restore and System Erase etc. (3)You can generate multi information management systems on single computer, which will save great cost for user. (4)UIIMS can basically meet the need of individuals and small enterprise. Publisher: our-soft.com| Date: 23-02-2007 | Size: 5687 KB
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	Method123 Standard | License: Demo |
	Online Web Based Project Management Software that can also be downloaded to a PC. You can download a project management methodology complete with templates, examples and case studies. This methodology helps you manage projects faster and easier than before. Using the project management templates set, you can create project deliverables in a snap. This software is available either as online project management software, web based project management software, or traditional downoadable project management software, as you wish.. Publisher: Method123| Date: 20-06-2007 | Size: 18897 KB
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	VendAbility | License: Demo |
	Full featured customer realtionship and contact management software, this organiser and opportunity management package can improve everyones business or personal time management. Multiple User Collaborative capability allows remote users to share information. OLE integration with Microsoft Office leverages the investment already made on other productivity tools.. Publisher: abASE| Date: 01-09-2001 | Size: 14717 KB
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	Method123 | License: Demo |
	Online Web Based Project Management Software that can also be downloaded to a PC. You can download a project management methodology complete with templates, examples and case studies. This methodology helps you manage projects faster and easier than before. Using the project management templates set, you can create project deliverables in a snap. This software is available either as online project management software, web based project management software, or traditional downoadable project management software, as you wish.. Publisher: Method123| Date: 20-06-2007 | Size: 18897 KB
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	Landlord Report | License: Shareware |
	The Landlord Report provides full range of property management functionality. It can handle unlimited number of properties including single-family homes and multiple dwellings. Print Monthly Statements - Preparing monthly statements manually is time consuming and can contain many errors. However, with Property Organizational Management System, you can simply make one click and all the monthly statements will be provided for you automatically.. Publisher: Mdansby| Date: 01-06-2002 | Size: 9500 KB
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	AdventNet Web NMS Express Edition | License: Freeware |
	AdventNet Web NMS Express Edition is a development-free network management framework for building custom Element Management System (EMS) and Network Management System (NMS) applications. AdventNet Web NMS is a scalable, application-centric platform that makes extensive use of state-of-the-art graphical displays to provide an intuitive and powerful network management dashboard for operations staff. By automating a number of complex, tedious, and error-prone tasks, the management application raises productivity, improves accuracy, simplifies training, and reduces costs for operation centers. It offers a comprehensive set of FCAPS functions, provisioning, along with bundled customizable interfaces to most popular network elements, OSS systems and other management applications. Publisher: AdventNet Inc.| Date: 01-12-2005 | Size: 57129 KB
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	Relata Enterprise | License: Demo |
	Web-based knowledge worker automation (KWA) and customer relationship management (CRM) software for contact management, account management, scheduling, goal and outcome management, blogs, file sharing and more. Increase productivity. Full data sharing and synchronization support.. Publisher: Stratabase| Date: 01-02-2006 | Size: 9470 KB
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	Mipsis Document Management | License: Shareware |
	Document Management Software for automation of the office work, collaboration, document flow and business processes. Document Control Workflow provides the conveyance of the demands for the new documents from the system to the related personnel as a first step. These demands are later evaluated to see if a new document is really needed. Many different documents can be created in Mipsis to meet ISO9000 requirements and personal needs.. Publisher: Mipsis Sofware| Date: 21-10-2007 | Size: 82088 KB
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