Software Listing: Service Management

Manage your service and repair including work orders, service scheduling, service calls, preventative maintenance, and customer contact information. Service Management Software is the ideal free solution for any service oriented business. Web-based interface using php and mysql, can be setup as part of your web site so it can be accessed from anywhere. Help create service efficiencies, increase service quality, and streamline your service operations..

  • Publisher: SM Phil
  • Date: 09-06-2011
  • Platform: PHP, Scripts

Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. This tool can be extremely useful for all types of business managers for managing their day-to-day business activities. It's tightly integrated and flexible modules allow you to handle most aspects of managing your business flow. Simplicity and ease of use are the key benefits of Service Desktop Pro. Be it a small time freelancer or a medium size company, this software can be used by anybody.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

Service Management software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports..

  • Platform: WinOther

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. Provides customer support and account management via your blackberry, PDA or any Internet connection. All 100 percent web browser based with Shared open source code. CRM Software System and Customer Self Service. Online CRM and customer support software systems and solutions.

  • Platform: Win2000, Windows Server, WinOther

Service Management Master – software for service centers and workshops. SMM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports..

  • Platform: C & C++, Scripts

Work Order XP's service management software, maintenance management software and service dispatch software.

  • Publisher: Goolap
  • Date: 13-05-2012
  • Size: 16159 KB
  • Platform: WinOther

Microsoft System Center Operations Manager provides end-to-end service management of applications and IT services running across your datacenter fabric, providing you greater and control and insight into the health and performance your Microsoft, UNIX and Linux servers, and the workloads running on them. With Operations Manager 2007 R2 you can reduce the cost of managing your datacenter, and assure delivery of IT services to expected and agreed levels.

System Requirements
For the Microsoft System Center Operations Manager 2007 R2 Management, Web, Database and Reporting Servers:
- Computer with an x86 or x64 2.

  • Platform: Windows 7, WinOther, WinServer, WinVista

WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management..

  • Platform: Win2000, Windows Server, WinOther, WinVista

Your processes may be complex, but that doesn't mean your service management solution should be. Every business is unique, but that doesn't mean your service management solution should require costly custom development and consulting to support your needs.

Enter NumaradlT* FootPrintsdlT*: an uncomplicated, flexible and cost-effective IT service management solution. Numara FootPrints helps you drive business success through excellent customer service, and reduce resource drain by streamlining and automating operations.

The award-winning, ITILdlT* V3-compatible solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation.

  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to customer complaints, Usually lot of paperwork needs to be done to manage service contracts and customer complaints. Service management is made simpler with Service Desk Lite. Service Desk Lite is useful for service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.

  • Publisher: Spinsolite
  • Date: 01-10-2014
  • Size: 5219 KB
  • Platform: Tablets, Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, Windows Vista, WinOther, WinServer, WinVista

ServiceDesk Lite is free ready to use service management software that enables you to manage customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.For service oriented firms it is very essential to timely respond to customer complaints, Usually lot of paperwork needs to be done to manage customer complaints.Service management is made simpler with Service Desk Lite.ServiceDesk Lite is useful for small service firms to systematically manage customer complaints so that it never goes, unattended.The features of ServiceDesk Lite includes Registering Complaint, Assigning, Closure, Reports, Excel Export.

  • Publisher: Spinso
  • Date: 22-08-2017
  • Size: 5970 KB
  • Platform: Win2000, WinXP, Win7 x32, Win7 x64, Windows 8, Windows 10, WinServer, WinOther, Windows2000, Windows2003, Windows Server 2012, Windows Tablet PC Edition 2005, Windows Media Center Edition 2005, WinVista, Windows Vista, WinVista x64

Miracle Service provides a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. From our powerful inventory module through our integrated service management module to our invoicing module, Miracle Service tracks all of your costs and profits to ensure you are getting the most out of your business. Miracle Service ensures you can quickly assess the profitability of your maintenance contracts by site, by contract and by client. It provides reporting on inventory levels to ensure you have the products and material you need on-hand.

  • Platform: Win2000, Windows Server, WinOther

There is absolutely no doubt that the Customer service management is regarded as quite significant for success of the organization. It is also well established fact that the happy customers will make for the profitable organization. This is quite far most cost efficient and it retain the existing customers as it is for acquiring the new ones. Hence, to have best in the class client service management software is definitely the key which will provide the organization with the competitive edge of industry. Below mentioned are few of the modules which should reside in the competitive software of Customer Service Management such as the contact management then the store where customer data as the master record will be also used for each interaction.

  • Platform: Win2000, WinOther, WinVista

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

- Process Excellence Master Program Plan
- Process Excellence Program Awareness & Overview
- Detailed Program Charter & Planning Criteria
- Critical Success Factors & Key Performance Indicators
- IT Services Environment Assessment & Action Matrix
- Measurement Planning & Program Overview
- Measurement Program Charter & Workbook
-...

  • Platform: Win2000, Windows Server, WinOther

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:

- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
- ITIL Process Charter Template
- Process Maturity Advanced Self Assessment Workbook
- Roles & Responsibilities (ARCI) Template

All templates include specific examples and guidelines for accelerated deployment.

  • Platform: Win2000, Windows Server, WinOther

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT.

  • Publisher: Anonymous
  • Date: 02-05-2013
  • Size: 2191 KB
  • Platform: PHP, Scripts

Achieve comprehensive service management processes for incident, problem, change, configuration, availability, release, contract, catalog-based requests and service level management..

  • Platform: Win2000, Windows 7, WinOther, WinVista
  • itil v3
  • License: Demo
  • Price: 0.00
  • Rating

Service Transition: Capabilities development and improvement. New and changed services transition methods. Detailed and standardized change management, error reduction and configuration management. Release and Deployment Management including project management, planning, support, validation and testing. Assurance through vigorous testing that the release of the service was in line with the business goals. Detailed service lifecycle from pre-release, to release to finally service closure. Remediation Planning Knowledge Management includes the business information collection from data and sharing through various mediums.

  • Platform: WinOther

Kalkun is a simple web-based SMS (Short Message Service) management, it use gammu-smsd (part of gammu family) as SMS gateway engine to deliver and retrieve messages from your phone/modem..

  • Platform: WinOther

ServiceDesk is simple ready to use software, useful for service oriented firms to systematically manage Service Contracts and Customer Complaints. ServiceDesk - Provide best after sales service - Eliminate paperwork - Reduce Turn around time by timely responding to customer complaints & queries - Increase Customer Satisfaction and win more loyal customers - Improve Product/Service Quality by addressing the recurring issues ServiceDesk Features Service Contract Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.

  • Publisher: Spinso
  • Date: 13-08-2014
  • Size: 13952 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, Windows Vista, WinOther, WinServer, WinVista, WinVista x64

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