Software Listing: Service Desk

Service Desk Lite is a useful tool that allows you to manage the customer complaints in a simple interface. The program allows you to create a database with the service contracts, the company's employees and the complaints received from the customers.

You can organize the items by using contract categories and complaint reasons in order to easily find a complaint and view its status. The content of the database can be used to generate reports that can be exported to Excel documents.

Note: The application is free to use until December 31st, 2013



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  • Platform: Windows 7, Windows 8, WinOther, WinVista

Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice.

Service Desk will save the new record to the database and then email you a reminder. All Emails are done over the internet using CGI so there is no email setup needed. When you assign a ticket to the technician an email is also sent to them. The technicians have their own user name & password and can only view tickets assigned to them.

  • Platform: WinOther

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service.

The design allows support and service teams to work effectively together by sharing asset and support information.

The Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity.

Give Close Support Service Desk a try to see how useful it can actually be for you!
for Windows2K, XP, 2003, Vista, 7

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  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

Service Desk Password Reset Suite - Web based Help Desk Password Reset manager, for users to change their AD passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. The Help Desk admin can securely reset password or unlock account for the managed users.

Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves.

  • Publisher: Adutils
  • Date:
  • Size: 22118 KB
  • Platform: WinOther

ChangeGear Express - Service Desk Edition is an easy-to-use and simple-to-deploy change and incident management solution. ChangeGear's workflow is based on IT Infrastructure Library (ITIL) out of the box to reinforce best practices in your IT process. ChangeGear routes each Request for Change (RFC) through its entire lifecycle including: request, screen, authorize, implement, release, and review. Simplify your help desk with an incident management module that includes email ticket creation, a web-based Self-Service Portal, and automated assignments and notifications. You can also create customizable notifications and reports to ensure that proper approvals are taking place ensuring regulatory compliance.

  • Platform: Win7 x64, Windows 7, WinOther, WinVista

Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk will save the new record to the database and then email you a reminder. All Emails are done over the internet using CGI so there is no email setup needed. When you assign a ticket to the technician an email is also sent to them. The technicians have their own user name & password and can only view tickets assigned to them.

  • Platform: Win2000, Windows 7, WinOther, WinVista

Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution. One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets.

  • Platform: WinOther

iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service!.

  • Platform: WinOther

Lightweight Service Desk is a web based service desk application written in PHP and using a PostgreSQL database to handle incident, problem, change, release & configuration management for small to medium enterprises.
Lightweight Service Desk License - MIT License.

  • Publisher: Lsd
  • Date:
  • Platform: WinOther

Scriba Open Source Service Desk
Scriba Open Source Service Desk License - Open Software License 3.0 (OSL3.0).

  • Platform: WinOther

Using the Service Deskā„¢ App, cinema users can log and track support cases.

- Staff can register new support incidents
- Cinema team have visibility of all incidents relating to their site

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  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

A widget designed to allow users to monitor tickets raised on the PFIKS Service Desk.

The widget is made up of two parts:
1) An configuration app in which you enter your username and password for the PFIKS Service Desk and select which ticket view you wish to see.
2) The widget itself. To create a widget, you will need to drag an instance onto your devices home page.

========================
Instructions
========================
Please add PFIKS Service Desk Widget to your home screen with the outline steps below:
Method 1: Press Home button followed by Menu button. Select Add -> Widgets -> PFIKS Tickets.

  • Platform: Android 3.x, Android 4.4, Android 4.x

Absolute Service is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Absolute Software.

Manage Service Requests, Incidents, Problems, Changes and Deployment Tasks remotely. Communicate with customers and monitor SLA achievement all from your Android powered device. Use Absolute Service to improve customer service and provide visibility across the entire organization and process alignment within the business.

*Requires an Absolute Service v7+ / LiveTime v7+ instance accessible via the Internet.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
  • InsTIL
  • License: Demo
  • Price: 2490
  • Rating

InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs, with scalability to address growing needs. InsTIL Service Desk is a comprehensive set of software product offerings designed to improve IT service levels and productivity, Deliver best practices & standardization and align IT for delivery of value to Business..

  • Platform: Windows Server, WinOther

The Web Help Desk x64 is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests?

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk intuitively tracks and automatically routes any form of requests; from technical support requests to change management requests to non-technical support requests.

  • Platform: Win7 x64, WinVista x64

ServiceDesk is simple ready to use software, useful for service oriented firms to systematically manage Service Contracts and Customer Complaints. ServiceDesk - Provide best after sales service - Eliminate paperwork - Reduce Turn around time by timely responding to customer complaints & queries - Increase Customer Satisfaction and win more loyal customers - Improve Product/Service Quality by addressing the recurring issues ServiceDesk Features Service Contract Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.

  • Publisher: Spinso
  • Date: 13-08-2014
  • Size: 13952 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, Windows Vista, WinOther, WinServer, WinVista, WinVista x64

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to customer complaints, Usually lot of paperwork needs to be done to manage service contracts and customer complaints. Service management is made simpler with Service Desk Lite. Service Desk Lite is useful for service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.

  • Publisher: Spinsolite
  • Date: 01-10-2014
  • Size: 5219 KB
  • Platform: Tablets, Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, Windows Vista, WinOther, WinServer, WinVista

The Rove Mobile Admin Client is a smartphone- and tablet-enabled client for the Rove Mobile Admin mobile IT management solution. Rove Mobile Admin is a highly secure client-server solution that allows you to monitor and manage your IT environment from your smartphone or tablet. Once the Rove Mobile Admin Client software is installed on your device, you can connect through your Rove Mobile Admin Server installed behind your corporate firewall to receive real-time alerts to IT issues and access the servers and systems on your network that you want to manage. Real-time alerts to IT issues, right on your smartphone or tablet Diagnose, triage and resolve IT issues directly from your smartphone or tablet Get the job done anywhere, anytime FEATURES Rove Mobile Admin gives access to many systems and services, including:...

  • Publisher: Rove
  • Date: 24-03-2011
  • Size: 42424 KB
  • Platform: Android, BlackBerry, Handheld, iOS 4.x, Windows Mobile, WinOther
  • BEXPSD
  • License: Freeware
  • Price: 0.00
  • Rating

BEXPSD - the platform for Service Desk solutions development..

  • Platform: Linux, Mac OS X, WinOther

Web based Service Desk open source software designed to aid on the daily work of multidepartament tasks.
TCN ServiceDesk License - GNU General Public License (GPL).

  • Platform: WinOther

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