Software Listing: Live Help Desk Application

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center.

  • Platform: Asp, Scripts

Every wonder what it would really be like to have FREE help desk software was professionally written? Help Desk Point is a new open source help desk application based on php and mysql. It's easy to use, and highly customizable..

  • Platform: PHP, Scripts

Omnistar Live is a dynamic help desk support software system that allows you to log issues in a web based ticket system chat with your site visitors and creates a comprehensive web based knowledgebase. Omnistar Live is also dynamic call center support software that can track all support issues reported in a customer support center..

  • Platform: Misc Scripts

Customers always tend to look for quick responses to their requests for assistance. eAssistance Pro equipped with rich features can be very handy in providing online web chat and help desk service. You can track overall customers of your site. At the same time, you can perform multiple live chat and transfer file through it. On the other hand, it is also integrated with powerful feature that helps you monitor real time website visitors along with geo location mapping. It also offers you customizable operator console, collaborative chat, customizable chat button, customizable operator console, customizable visitor chat window, customizable greeting messages and co browsing facility for handling live chat operations in better manner.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows 8, Windows Server, WinOther, WinVista, WinVista x64

The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.

  • Platform: BEOS, Linux, Mac OS X, Mac PPC, MS-DOS, OS/2, Palm OS, Pocket PC, Symbian, Unix, Win2000, Windows CE, Windows Server, WinOther

Close Support help desk software is a multi-user help desk application that is affordable, simple to install and easy to use. The design allows technology support teams to work effectively together by sharing asset and help desk information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.

There are no sales demos, no complicated setup routines, no intensive training sessions. Just download the software, run the simple setup routine and start solving problems! We are so confident that our help desk software will satisfy your requirements that we offer a free trial download allowing you to fully assess the software's functionality and ease of use.

  • Platform: Win2000, WinOther, WinServer, WinVista
  • Macros
  • License: Shareware
  • Price: 29.95
  • Rating

Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks..

  • Platform: Win2000, Windows Server, WinOther

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.Core elements are: TE Fast, easy call logging, easy call tracking, with the full history of all actions taken. TE Easily assign logs to techniciansTE Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration TE Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" TE Security ensures that only logs assigned to individual technicians can be viewed by them.

  • Platform: Win2000, WinOther

HelpDesk software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient. Helpdesk software generally provides a common database that is used by support staff to provide professional and prompt service. Information can be collected, shared and used to assist in the resolution of support issues. In 2002 we introduced ServiceLog, a multi-user help desk program that was originally a custom application developed for a local company.

  • Platform: WinOther

Mioot Live Chat software is an expert in Help Desk Software solutions Offering Live Chat Support services since 2003. With Our Help Desk Software Live Support Agents can track the visitors information in real time and Chat with customers. This software is also bundled with e-mail and phone logging solutions. Advantages of Help Desk Software system Live chat software is a new way of communication method along with traditional Email and Telephone support. With Help Desk software customer around the world can contact the customer support executives at Free of cost . Agent also can do multiple chat concurrently and this will increase the overall productivity and customer confidence and values Why mioot Live Chat Software ideal for customer support solutions? Mioot live chat software is offering customer support solutions since 2003 with...

  • Platform: Android, BlackBerry, iOS 4.x, Linux, Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.

  • Publisher: Akeni
  • Date: 07-07-2005
  • Size: 10839 KB
  • Platform: Linux, Win2000, Windows Server, WinOther

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat and their simultaneous combinations communication forms through your web site. Skymol offers on-demand customer service software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time multi-media connection between an agent and a web site visitor. It is easy to use with no software downloads or user setups, or without setting any hardware equipments (except webcams and headsets).

  • Platform: Not Applicable

Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Now with Live Support Chat..

  • Platform: Asp, Scripts

Any particular company that does online business wants effective help desk software. In lots of cases, the software for help desk is a very important component to a perfect strategy of business that can assist both the client and company. Comparing, locating and researching, the available options can be a threatening undertaking, but it assists to be knowledgeable about your choices. Generally, a solution of the help desk software offers a centralized method to manage issues and problems in the management of website. With any particular e-commerce business, issues related to technical aspect will certainly occur.

  • Platform: AS/400, BEOS, Handheld, Java, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac PPC, MS-DOS, Netware, OpenVMS, OS/2, Palm OS, Pocket PC, RIM, Symbian, Unix, Win2000, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther

Web based business is normally imagined with as the website or a blog serving some important information or a complete list of necessary products with a visual character and content to keep clients attracted in the direction of your business website. In actuality it is not the just thing required an online business. Web based business can be actually tough to maintain as of communication lack. You have to communicate with your customers and visitors in sort to understand regarding their feedbacks and suggestions. You can utilize blogs and some other necessary features of your business website to converse more simply with your clients but there is one general thing that they can ignore at the time they talk about client communication and that particular thing is very general in their clients and their lives.

  • Publisher: Akeni
  • Date: 22-11-2004
  • Size: 3300 KB
  • Platform: Linux, Win2000, WinOther

Omni Help Desk Pro is a no-nonsense system that quickly and easily allows you to manage, monitor and maintain unlimited agents, departments and tickets. The core system offers + A lightening-fast interface that is simple to use and easy to customize + Website integration + A knowledge base extractable in whole or part to your customer tickets + POP3 email piping + Unique ticket category creator + Customizable canned email. Ask for a 10-day FREE trial, FREE installation!.

  • Platform: PHP, Scripts

In the organization where you would have the dedicated support of staff covering the IT issues, you would have the valuable asset in your hand. It is even an asset which you may just not be using efficiently as you may plan. Many organizations realize that they require help desk software once they have assigned the personnel help desk, and also have established the policies. Few organizations, like the small school districts, keep the technicians in every building at initial level. It generally results in the technician whose regularly being interrupted by the stakeholders who wish to know that how their project is moving along.

  • Platform: Win2000, WinOther

Below is from an email I recently sent to many licensed users of AccessAble Help Desk Pro Edition. I would be glad to hear from any of you who may contemplating a purchase of AAHD Pro Editon. Email me at dbandsons@aol.com with any feedback that you think may help me in developing the next version.
I am writing to you today because I am currently working on the next version of AccessAble Help Desk Pro Edition and would like to get your feedback if possible. Some of the planned changes may mean that you would not want to take advantage of the next free upgrade since this will entail a new database structure.

  • Platform: Windows 7, WinOther, WinServer, WinVista

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. The GUI in this version has been enhanced to make data entry even faster. This version now uses SMTP for emailing from the windows app - no longer relying on a particular email client to be installed The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management.

  • Platform: Win2000, WinOther

The software of IT help desk may be really a valuable resource for the technicians for managing as well as resolving the troubleshooting tickets. Many companies to realize the advantages to purchase the help the desk software as it are the consistent way of managing the customer inquiries as well as complaints. The IT help desk software is generally preferred by the companies as well as by the clients over the traditional call center. However, in the traditional call centers, the customers generally complain of the long hold times along with the unreturned voicemails. At many times, the customers who are less technically savvy also get become frustrated in their attempt to explain entire problem.

  • Platform: Win2000, Windows Server, WinOther

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