Software Listing: It Help Desk Software

	The Help Desk Toolkit | License: Shareware |
	The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. Publisher: Ovitz Taylor Gates| Date: 22-05-2006 | Size: 4385 KB
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	LBE Free Helpdesk | License: Freeware |
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators.. Publisher: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	Defect Tracker | License: Comercial |
	Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 455 KB
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	Macros | License: Shareware |
	Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.. Publisher: Information Packaging| Date: 22-09-2006 | Size: 975 KB
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	AccessAble Help Desk Professional Edition | License: Shareware |
	A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.. Publisher: Dennis Baggott and Sons| Date: 14-06-2002 | Size: 11045 KB
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	Software Planner | License: Comercial |
	Software Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based.. Publisher: Pragmatic Software Co., Inc.| Date: 08-05-2003 | Size: 475 KB
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	Cool Desk | License: Shareware |
	Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them. The desktop manager window has a skinnable interface and allows you to switch from one desktop to another with a single mouse click.. Publisher: Shelltoys Inc.| Date: 03-01-2003 | Size: 1045 KB
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	CSMD | License: Demo |
	Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down.. Publisher: WJPS| Date: 06-05-2005 | Size: 1 KB
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	Web Help Desk | License: Shareware |
	The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution! Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software. CORE FEATURES INCLUDE: 100% Web-based IT Service Management (ITSM) Solution - Incident & Problem Management (Issue Tracking) - Asset & Configuration Management (CMDB) - Two-Way E-Mail Correspondence - Knowledge Base Management - LDAP / Active Directory Synchronization - Reporting Included - Customer Satisfaction Survey Management - Vendor Neutral: Windows, Mac OS X, Linux, or Unix As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests. Publisher: MacsDesign Studio LLC| Date: 04-06-2008 | Size: 77824 KB
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	Computer Admin Pro | License: Shareware |
	Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.. Publisher: CG Software| Date: 23-05-2003 | Size: 6385 KB
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	Help Desk for IIS | License: Shareware |
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company organized and efficient. - Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system. Publisher: MIS Utilities| Date: 02-08-2006 | Size: 4208 KB
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	QUAD Help Desk | License: Shareware |
	Many organizations just need a simple, affordable way to enter and update requests for support from internal or external customers. QUAD Help Desk is just that - simple and affordable. The program also includes a simple mini web server to allow customers to request support via browser and allows techncians or CSRs to add, update and search the database with just their web browser. In addition, the program comes an unlimited site license.. Publisher: Dennis Baggott and Sons| Date: 26-05-2003 | Size: 4127 KB
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	Asset Navigator | License: Shareware |
	Asset Navigator is an integrated Network Asset Management, Inventory and Help Desk suite that delivers a complete automated deployment of network audit. It brings a comprehensive hardware and software inventory, software license compliance, software recognition, tracking of contracts and purchase orders, and help desk support. In addition, Asset Navigator will track contact information for vendors, users, departments and offices.. Publisher: Alloy Software Inc.| Date: 02-04-2003 | Size: 11434 KB
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	Asset Navigator | License: Shareware |
	Asset Navigator is an integrated Network Asset Management, Inventory and Help Desk suite that delivers a complete automated deployment of network audit. It brings a comprehensive hardware and software inventory, software license compliance, software recognition, tracking of contracts and purchase orders, and help desk support. In addition, Asset Navigator will track contact information for vendors, users, departments and offices.. Publisher: Alloy Software Inc.| Date: 02-04-2003 | Size: 11434 KB
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	Jitbit HelpDesk | License: Demo |
	Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software. Publisher: JitBit Software| Date: 10-01-2009 | Size: 542 KB
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	Mouse Tracks 2007 | License: Shareware |
	Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. Publisher: Gritware, LLC| Date: 15-02-2008 | Size: 18471 KB
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	Desk Doctor Low Resolution OSX | License: Shareware |
	Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them. With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special exercise plan for you, is at the core of Desk Doctor. The program is the brainchild of Dr Russ Hornstein, a specialist in musculoskeletal disorders who is also an expert in clinical reasoning. Publisher: Einspine Ltd| Date: 31-05-2007 | Size: 29696 KB
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	GenSaver | License: Shareware |
	GenSaver allows your PC to collect messages for you whilst you are away from your desk. The type of messages you would normally find stuck to your monitor on small pieces of sticky paper - easily mislaid with unintelligible handwriting!Visitors to your desk can leave messages which appear on your screen as virtual sticky notes. All messages are saved to an offline file, with a date/time stamp allowing you to action them at your leisure.. Publisher: Gensortium| Date: 08-01-2003 | Size: 304 KB
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	SupportPortal | License: Demo |
	AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. Publisher: Escon Information Consulting| Date: 20-01-2009 | Size: 2832 KB
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	Desk Doctor | License: Shareware |
	Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them. With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special exercise plan for you, is at the core of Desk Doctor. The program is the brainchild of Dr Russ Hornstein, a specialist in musculoskeletal disorders who is also an expert in clinical reasoning. Publisher: Einspine Ltd| Date: 1-12-2006 | Size: 181584 KB
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	PerfectDesk ScreenSaver | License: Shareware |
	PerfectDesk 7.0 is a state of the art and technology screensaver that uses your computer power to show photos on your virtual 3D desk. This is the next generation of screensavers. With PerfectDesk 7.0 you can select your favourite photos and watch them on your monitor in a spectacular view. Just sit back and relax, while the selected photos are being shown on your virtual desk. This is totally customizable screensaver so you can set your colo. Publisher: TrioSoftware| Date: 18-03-2006 | Size: 4282 KB
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	Desk Doctor Single User | License: Shareware |
	Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them. With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special exercise plan for you, is at the core of Desk Doctor. The program is the brainchild of Dr Russ Hornstein, a specialist in musculoskeletal disorders who is also an expert in clinical reasoning. Publisher: Einspine Ltd| Date: 15-01-2006 | Size: 182272 KB
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	Auscomp IT Commander | License: Shareware |
	The Intranet Help Desk of the Future! Auscomp IT Commander is a totally new tracking and communication system designed to expedite and enhance the control and handling of any IT related issues. It's the first ERP (Enterprise Resource Planning) solution of its kind available in the Shareware model, making it also one of the most attractive and cost effective solutions of this type. Comes with a free, fully scalable relational database!. Publisher: Auscomp| Date: 04-02-2003 | Size: 4850 KB
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	Inventory Manager Lite | License: Freeware |
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that.. Publisher: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
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	Akeni Help Desk Assistant Enterprise IM | License: Demo |
	Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies. Publisher: Akeni| Date: 07-07-2005 | Size: 10839 KB
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	Computer Admin Pro Mac | License: Shareware |
	Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Computer Admin gives you the ability to search by virtually any criteria and includes a variety of helpful reports. Help Desk: The trouble call section can help organize your help desk by tracking computers out for repairs, technicians assigned to calls, how long calls remain open and more. By logging a history of problems and resolutions you can build your own reference library for future troubleshooting. Publisher: CG Software| Date: 28-07-2004 | Size: 9908 KB
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	Desk Drop Jr | License: Freeware |
	DESK DROP is a fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board. Quick thinking and strategy is a must in Desk Drop to reach really high scores. The game is both addictive and fun for all ages. The top ten scoreboard records the Desk Drop Champions. Are you up to the challenge?. Publisher: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	Ticket System Editor | License: Comercial |
	Ticket System Editor software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.. Publisher: Solkeys Information Technologies| Date: 10-02-2003 | Size: 221 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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