Software Listing: Helpdesk

	ALLCapture Enterprise | License: Shareware |
	ALLCapture records any screen activity and creates in minutes internet ready screen movies, presentations, software simulations and tutorials! ALLCapture records multiple soundtracks during or after video capture. Users can edit their projects with speech bubbles, text objects and special effects. The intuitive timeline makes the editing process spectacularly easy. Videos can be exported to Flash, EXE, ASF or as video files for DVD, VCD or SVCD. Good reasons for using ALLCapture: - Record all screen activity in real-time, even webinars or video conferences. - Easily edit the captured video and insert captions, notes, special effects, etc. Publisher: balesio| Date: 26-11-2007 | Size: 9633 KB
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	ProvideSupport: Live Chat for Website | License: Shareware |
	ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. Publisher: Provide Support, LLC| Date: 09-09-2005 | Size: 1567 KB
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	BeAnywhere Support Express | License: Demo |
	Professional remote support solution. Unlimited support sessions. There is no limit to how many customers you provide support service or to how many support sessions you establish. Remote control, File transfer and Chat. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians spent. Export all data to an Excel file for further analysis and as proof of your work. Publisher: Multiplicar Negocios| Date: 15-06-2009 | Size: 2857 KB
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	ManageEngine ADManager Plus | License: Shareware |
	ManageEngine ADManager Plus offers a 100% web-based solution to meet the Active Directory management requirements. It allows creation and modification of multiple users, groups, contact in AD by hiding the complexities of the native Active Directory tools. Its role-based security model enables effective management of security permissions with ease. The comprehensive reports provide a quick insight of the Active Directory objects. The powerful search facility helps in determining the permissions granted for a specific Active Directory object. The search can be made on a specific AD object, for a specific user and on the permissions the user has. Publisher: AdventNet Inc.| Date: 09-10-2008 | Size: 24670 KB
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	Clear Focus Call Centre | License: Freeware |
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Publisher: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
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	RemotePass Access | License: Shareware |
	RemotePass Access enables you to remotely support any user that is internet enabled and to closely administer key systems without any configuration to the local and remote network or firewall. You can instantly remote control any internet enabled computer or server and begin troubleshooting your remote user's problems as soon as they occur by bringing the user's desktop to you ... from anywhere! RemotePass Access works anywhere, anyplace, anytime! Whether you are at the office or at home, RemotePass will allways work as long as you are connected to the internet. The remote pc may be a total stranger at the other side of the world behind a corporate firewall, Proxy server or any other kind of security system. Publisher: RemotePass Technologies| Date: 19-02-2006 | Size: 1039 KB
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	Bitrix Site Manager | License: Shareware |
	Bitrix Site Manager - a comprehensive content management suite for maintaining web sites. This is a web content management system that provides stable functionality and security, and promotes cost-effective growth of your Internet project. It also allows you to minimize expenses on site maintenance due to its user-friendly structure and outstanding content management features. One product license includes possibility to manage 2 sites on ONE product installation. Bitrix Site Manager includes 21 modules which empower web architechts and administrators to manage content and structure in the most flexible manner. Publisher: Bitrix, Inc.| Date: 13-06-2007 | Size: 36454 KB
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	TurboDemo | License: Shareware |
	TurboDemo - Explain software, PC-applications, websites and products with your own animated demos, simulations and tutorials Turbodemo uses an intelligent technique for capturing Screenshots which allows it to reproduce actions such as the movement of a mouse cursor. These Screenshots can be worked on afterwards as animated slides using many different effects like notes, narration, interactivity, slide transition effects etc... The video can be compiled in different formats and published on the internet, CDs and as documentation in the following formats: Flash, Java / HTML, GIF, EXE, ASF, AVI, PDF and MS Word. Publisher: balesio| Date: 29-09-2006 | Size: 14347 KB
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	RemotePass Access HyperSecure | License: Shareware |
	RemotePass Access enables you to remotely support any user that is internet enabled and to closely administer key systems without any configuration to the local and remote network or firewall. You can instantly remote control any internet enabled computer or server and begin troubleshooting your remote user's problems as soon as they occur by bringing the user's desktop to you ... from anywhere! RemotePass Access works anywhere, anyplace, anytime! Whether you are at the office or at home, RemotePass will allways work as long as you are connected to the internet. The remote pc may be a total stranger at the other side of the world behind a corporate firewall, Proxy server or any other kind of security system. Publisher: RemotePass Technologies| Date: 19-02-2006 | Size: 1457 KB
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	WizAdvisor E-Marketing Start | License: Shareware |
	The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again. Publisher: Internet Invest GmbH| Date: 21-12-2006 | Size: 14182 KB
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	WizAdvisor Professional Advisor | License: Demo |
	The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dynamic dialogue you're your customers, asking questions about usage and needs, to present then the best suited products or services. The WizAdvisor offers three advisory-modules: Selection by customer needs (application based on value-benefit analysis), product configuration (application based on individual requirements for product features) and product presentation (product show and comparison). Publisher: Internet Invest GmbH| Date: 20-11-2006 | Size: 42365 KB
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	Anti Spyware Defence | License: Shareware |
	AntiSpyware Defence/SpyNoMore scans, cleans and blocks spyware as well as any other good anti-spyware product, but with one big advantage, Custom Fix (patent pending). Spyware programs are growing more sophisticated by the day. Spyware writers show up to work daily and write new spyware programs, which keeps them a step ahead of anti-spyware programs. Hence, relying on detection database updates alone is proving less and less effective. That is why we came up with Custom Fix which is a unique tool that guarantees removal of any infection. Described briefly, if your PC is infected with a stubborn spyware that is just not being removed by conventional anti-spyware methods, Custom Fix allows you to upload a report to our server for manual review. Publisher: Spy killer| Date: 29-11-2006 | Size: 2693 KB
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	Flash Pionner Live Support Chat | License: Shareware |
	FlashPioneer Video Chat is a non-client,audio& video live communication solution.It widely used in E-Commerce for online customer service. online with features in text, sound&video communication, real-time doodle and animation smiley besides advanced functions of database integration, multi-language and multi-platform support. It is a white brand system which can be customized at your requirements, in interface of chat client, even the functions.With help of the detail documents, the installation is easy and fast. The 5-user version is available for free. * Set up in Minutes Base on Flash Media Server, step by step animation installation help, building your online community in a few steps. Publisher: Sourcetec Software| Date: 24-01-2008 | Size: 6751 KB
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	WizAdvisor E-Marketing Pro | License: Shareware |
	The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again. Publisher: Internet Invest GmbH| Date: 21-12-2006 | Size: 14381 KB
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	FactotumNOW IT Management Repository | License: Shareware |
	The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager approval for change requests). Publisher: Neu Telekommunikationstechnik| Date: 02-09-2006 | Size: 185013 KB
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	ManageEngine ServiceDesk Plus | License: Freeware |
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. Publisher: AdventNet Inc| Date: 12-11-2008 | Size: 44032 KB
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	ActiveXperts Network Monitor | License: Shareware |
	ActiveXperts Network Monitor is the leading solution for monitoring all aspects of your LAN and WAN servers, workstations and devices. For years, System Administrators, Network Operators and Helpdesk employees have relied upon the power and flexibility and reliability of this Network Monitor tool. The product runs as a service on the Windows NT/2000/XP/2003 platform, and supports Windows, UNIX, LINUX and Novell platforms. When problems are detected, you're immediately notified by network message, e-mail, pager, or SMS message (support for TAPI, Unicode, TAP, UCP and FBus). When a failure is detected, the network monitor tool tries to correct the problem. Publisher: Bart Jonkman| Date: 29-09-2002 | Size: 4599 KB
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