Software Listing: Helpdesk

	Netman Enterprise Trial | License: Shareware |
	Netman enterprise trial edition brings in a tool which combines personal productivity with enterprise level applications. It has tools for work group communication, network monitoring and asset management. While one can use it as reminder/to-do list tool for personal use, it allows work group to communicate instantly and effectively and Network administrator to monitor the LAN parameters as well as to manage software assets in the network.. Publisher: Accord Software & Systems Inc.| Date: 01-05-2003 | Size: 5962 KB
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	Netman Enterprise Trial | License: Shareware |
	Netman enterprise trial edition brings in a tool which combines personal productivity with enterprise level applications. It has tools for work group communication, network monitoring and asset management. While one can use it as reminder/to-do list tool for personal use, it allows work group to communicate instantly and effectively and Network administrator to monitor the LAN parameters as well as to manage software assets in the network.. Publisher: Accord Software & Systems Inc.| Date: 01-05-2003 | Size: 5962 KB
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	Netman Enterprise Trial | License: Shareware |
	Netman enterprise trial edition brings in a tool which combines personal productivity with enterprise level applications. It has tools for work group communication, network monitoring and asset management. While one can use it as reminder/to-do list tool for personal use, it allows work group to communicate instantly and effectively and Network administrator to monitor the LAN parameters as well as to manage software assets in the network.. Publisher: Accord Software & Systems Inc.| Date: 01-05-2003 | Size: 5962 KB
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	Atelier Web Remote Commander | License: Shareware |
	Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. AWRC provides lots of powerful tools for remote management and audit. With such tools you will be able to perform operations on the remote system that privileged remote interactive users himself could only dream about. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer.. Publisher: AtelierWeb Software| Date: 16-04-2007 | Size: 2555 KB
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	AssetDB | License: Demo |
	AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools. Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Why should you choose AssetDB? Remote scanning of networked PC's. Administer Windows NT, 2000, XP machines remotely. No software required on clients to be scanned. Any administrator can scan PC's into the database. Provides valuable diagnostic and control information for helpdesk and support staff. Extendable to use 3rd party tools. Publisher: Compulsion Software| Date: 29-05-2003 | Size: 4616 KB
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	Web Based Helpdesk Add-In for MS Outlook | License: Shareware |
	A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Free 14-day trial.. Publisher: Auscomp| Date: 03-06-2006 | Size: 637 KB
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	Instant Housecall Free Edition | License: Freeware |
	Free remote assistance is a reality with Instant Housecall Free Edition. Securely view and control your friend's screen, mouse, and keyboard as if you were sitting in front of their computer. Temporarily access remote PCs without changing firewalls and routers. Setup takes less than one minute. Simply download this software and create your free Specialist ID, then direct friends and family to www.FreeRemoteSupport.com. Includes remote desktop sharing, access and control, file transfer and chat. Works seamlessly with Windows Vista UAC. Free for personal use. Business Edition is also available. Publisher: Remote Access| Date: 30-09-2008 | Size: 883 KB
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	UserMonitor for Classroom or Computer Lab | License: Shareware |
	Ideal for teachers, instructors, or administrators. Monitoring: UserMonitor shows you what other network computer users see on their display screen. All programs being used are also listed (with path detail) in real time. A history and warning function is included. Demonstrating: UserMonitor is brilliant for the lesson as well as trainings at the computer! Educationalists can with this software transfer their display screen to all pupil computers screens to demonstrate something. Helping: You can write messages or close unauthorized programs to any computers in the network.. Publisher: A. & M. Neuber Software| Date: 14-10-2004 | Size: 1881 KB
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	Trend Micro OfficeScan | License: Shareware |
	Beyond full antivirus / anti spyware / firewall protection from Trend Micro's world-renowned OfficeScan product, our TRVProtect managed antivirus service entitles you access to our UNIQUE Security Center. Monitor the antivirus status of all your PCs, laptops and servers from a single web based application. The pre-configured OfficeScan Corporate Edition software also offers multiple additional security features including Damage Cleanup Services, Outbreak Prevention, antivirus protection for PDA devices as well as Outlook EMail scanning and much more. Our FREE Helpdesk works with you to ensure the simplest and most efficient implementation and update methods even in the largest corporate network environment. Publisher: TRV Security sprl| Date: 14-02-2007 | Size: 24460 KB
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	Boldcenter Operator Client .NET | License: Freeware |
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.. Publisher: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	SpyNoMore | License: Shareware |
	SpyNoMore anti-spyware safeguards your identity and restores system performance through fast, smart and powerful spyware protection. Huge Anti-Spyware Database guarantees removal of existing infections Active Protection blocks new spyware BEFORE they infect your PC Host Blocking ensures that known spyware-spawning websites are always blocked Vaccination feature inoculates your system against inbound threats Ticket-Based HelpDesk ensures a timely and professional response Custom Fix? (patent pending) is a very powerful system which removes any persistent infection. Say for instance your PC is infected with a very stubborn spyware program and nothing that you have tried has helped remove this infection. Publisher: Softcns| Date: 06-06-2006 | Size: 6001 KB
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	Disk Performance Analyzer for Networks. | License: Freeware |
	The Disk Performance Analyzer for Networks is a stand-alone utility that detects and reports fragmentation-related performance loss on networked systems. The Performance Analyzer provided never before available single-point analysis of systems requiring defragmentation attention to achieve optimal performance. With Disk Performance Analyzer for Networks you can zero in on the machines that need attention and handle them before they turn into a helpdesk problem. After installing and launching the utility, you are presented with a list of computers on your domain(s) available for analysis. Once you have selected target computers, a small agent is temporarily copied to these computers to begin an analysis. Publisher: Executive Software| Date: 25-08-2004 | Size: 5119 KB
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	ARPTON Synthesizer-Arpeggiator-Player | License: Shareware |
	All-in-one MIDI musical instrument with Arpeggiator and MIDI / MIDI Karaoke Player. Allows to play piano on PC keyboard, play with any MIDI file and sing at the same time. Works with any hardware or software synthesizer installed in your computer. Includes "basic" Java Soundbank, which can be easily upgraded to "deluxe" Soundbank. Easy to learn and use for inexperienced users and rich in features for advanced. Includes on-screen HelpDesk with comprehensive information and step-by-step instructions. Can play up to three different groups of musical instruments at the same time: arpeggio, chords, and solo. Publisher: ArptonSoft, LLC| Date: 15-03-2004 | Size: 1379 KB
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	SupportPortal | License: Demo |
	AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. Publisher: Escon Information Consulting| Date: 20-01-2009 | Size: 2832 KB
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	Computer Admin Pro Mac | License: Shareware |
	Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Computer Admin gives you the ability to search by virtually any criteria and includes a variety of helpful reports. Help Desk: The trouble call section can help organize your help desk by tracking computers out for repairs, technicians assigned to calls, how long calls remain open and more. By logging a history of problems and resolutions you can build your own reference library for future troubleshooting. Publisher: CG Software| Date: 28-07-2004 | Size: 9908 KB
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	Boldchat Operator Client .NET | License: Freeware |
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.. Publisher: Bravestorm, LLC| Date: 25-07-2006 | Size: 4627 KB
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	Account Lockout Examiner | License: Shareware |
	How many help desk calls do you get from your Active Directory users asking to reset their passwords? How much you spend on Active Directory administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy and account lockout policy which are business critical to succeed today in your Active Directory environment. So, should you just give up to user complaints or there is a better way to keep up strong security requirements and effectively resolve account lockouts at the same time?    NetWrix Account Lockout Examiner will troubleshoot account lockouts way faster:  1. Publisher: NetWrix Corporation| Date: 25-07-2007 | Size: 494 KB
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	ScreenStream | License: Freeware |
	ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access code) into their internet browser. They can continue to watch your screen until you close the program. Typical Applications:    ~ In boardroom presentation (if everyone has a laptop it will replace the projector).  ~ In lectures where people take their laptops.  ~ In the computer lab or classroom where students are sitting in front of computers. Publisher: NCH Software| Date: 14-07-2007 | Size: 348 KB
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	NetSupport Manager - PC Remote Control | License: Shareware |
	Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this powerful PC remote control software. NetSupport Manager provides speedy, secure remote PC access, dynamic inventory, automated scripting and scheduling, file transfer, remote deployment, system monitoring, help requests and much more. Use NetSupport Manager to manage help desk support, mobile computing, desktop management, software training and system automation. New features include Linux and Pocket Pc support, Monitor Mode / thumbnail view, A new whiteboard feature, record and replay and a new remote command prompt feature. Publisher: NetSupport Ltd| Date: 03-01-1998 | Size: 10784 KB
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	Remote Control PC | License: Freeware |
	Need free, but reliable software to gain an access to your remote PC from any remote place in the world? You have found a solution. From this moment remote control PC process is not a problem any more. You may get a reliable and free access to your home or office PC from any place in the world being even at a resort with your laptop or netbook. Remote Control PC is a real treasure for all private users. The software displays the remote computer's desktop on your local screen and lets you use your mouse and keyboard to control that PC remotely. In other words, with this program you can operate a remote PC just as if you were sitting in front of it, no matter where you actually are. Publisher: Remote-Control-PC.Com| Date: 21-08-2009 | Size: 3350 KB
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	LIVECHAT ContactCenter | License: Shareware |
	LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It does not require any install on customers side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Publisher: LIVECHAT Inc.| Date: 08-09-2006 | Size: 4510 KB
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	Instant Housecall Remote Support | License: Shareware |
	Deliver attended remote support and access unattended computers with a single powerful tool. Instant Housecall is the award-winning remote access and remote support tool that lets you securely view and control PCs through firewalls. No configuration and no pre-installed software. Work from anywhere: your office, home, customer site, and Internet cafe. Features include: Attended & unattended access by invitation only, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Multi-monitor support, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Publisher: Remote Support| Date: 05-08-2008 | Size: 1787 KB
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	BigAnt Live Chat | License: Shareware |
	BigAnt Messenger is a 360C solution for staff daily communication and bridges the gap between website visitors and your help desk staff. BigAnt's unique Live Chat is a value-added feature lets you host an instant text messaging system between your website visitors and help desk staff. The visitors to your website can start conversation with your helpdesk staff and sales people in one click.Host BigAnt Live Chat on your website for only $1. Key Features for BigAnt Live Chat: 1.Host BigAnt Live Chat on your company server. BigAnt Live Chat is a built-in optional module in BigAnt Messenger Server application. Publisher: BigAnt Live Chat| Date: 12-08-2008 | Size: 12471 KB
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	Desktop Password Reset | License: Shareware |
	NetWrix Desktop Password Reset gives users ability to securely manage their local computer passwords and resolve account lockouts in a self-service fashion without gaining privileged access to computers. The product provides secure password management for computers in disconnected and non-domain environments, for example, laptops which are not a members of domain. Most organizations typically restrict administrative access to their computers and users don't know local Administrator password for security reasons. When local account becomes locked, only computer administrator can login and resolve the issue. Publisher: NetWrix Corporation| Date: 20-07-2007 | Size: 633 KB
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	MetaLAN | License: Shareware |
	MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed software for license requirements. Make informed decisions on hardware upgrade requirements and support your business case with reports. Easily find what computers a user is logged onto. Export data to CSV HTML reports or view reports in MetaLAN itself. A specialized easy to use tool. Main Features:  -Remote Control  -Process Control  -Wake On LAN (WOL)  -Shutdown Tool  -WMI Tool  -Health monitor  -Reporting on hardware and Software  -Standalone or Server modes  -Search and modify registries in real time  -Export of data to CSV and HTML  -Centralized access to windows management tools MetaLAN is small, fast and easy to use. Publisher: Hammer Software| Date: 14-11-2005 | Size: 3785 KB
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	VersaSRS Help Desk | License: Demo |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 28-11-2005 | Size: 24297 KB
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	Easy Remote Access | License: Shareware |
	Easy Remote Access is a Windows software that allows you to control remote computer securely and transfer files via the Internet or LAN. The program displays the remote computer's desktop on your local screen and lets you use your mouse and keyboard to control that PC remotely. In other words, with this program you can operate a remote PC just as if you were sitting in front of it, right from where you are, no matter where you actually are. The built-in File Transfer feature will let you transfer files between the computers. With Easy Remote Access, you can restart and shutdown a remote PC, lock a remote mouse or keyboard, and do many other tricky things. Publisher: New Network Solutions Inc| Date: 27-12-2007 | Size: 2252 KB
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	Mouse Tracks 2007 | License: Shareware |
	Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. Publisher: Gritware, LLC| Date: 15-02-2008 | Size: 18471 KB
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	Netretina EVO | License: Shareware |
	Instantly take remote control of computers over the Internet with Netretina Software, even through firewalls, where you can choose between on-demand and permanent remote connection modes. No installation or configuration is required, just use it fast and secure. Features : These are some of the features which are integrated in this software solution: Permanent or on-demand remote computer control without any prior installation or configuration Chat with instant messenger system within your enterprise File transfer (upload & download) Remote computers inventory (export feature also integrated) Netretina operator control module can be run from anywhere over the Internet or LAN Option to integrate a help button into your own web site. Publisher: Netretina EVO| Date: 01-09-2008 | Size: 8602 KB
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	ALLCapture | License: Shareware |
	ALLCapture records any screen activity and creates in minutes internet ready screen movies, presentations, software simulations and tutorials! ALLCapture records multiple soundtracks during or after video capture. Users can edit their projects with speech bubbles, text objects and special effects. The intuitive timeline makes the editing process spectacularly easy. Videos can be exported to Flash, EXE, ASF or as video files for DVD, VCD or SVCD. Good reasons for using ALLCapture: - Record all screen activity in real-time, even webinars or video conferences. - Easily edit the captured video and insert captions, notes, special effects, etc. Publisher: balesio| Date: 26-11-2007 | Size: 9633 KB
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