Software Listing: Helpdesk

	Instant Business Network | License: Shareware |
	Web Based Collaborative Intranet and Extranet Busineess Portal for Sharing Information and Files and Secure Communication. IBN includes a wide range of powerful project management collaborative tools: manage projects, upload files, follow the discussions, share a common calendar, and collaborate easier to ensure project success, MS Project Sync & MS Project Import/Export tools. IBN is also enabled with Issues Tracking and HelpDesk tools and Incorpoated Secure Instant Messenger, e-mail and IBN IM Notifications. Shorlist of IBN Project Management and HelpDesk Collaboration Portal: Creating and editing of projects Project team creating, adding lists of sponsors and stakeholders Creating tasks, to-dos , calendar entries, issues and other objects within projects Organizing structure of tasks Different ways of tasks structure display, including Gantt chart Finance management Project coordination Measurement of project realization effectiveness using base plans Extension of project information fields File library Discussions Uniting projects into project groups, creating relations between projects Saving templates of project task structure and team Reports and statistics Import/export of projects from/to MS Project Synchronization with MS Project Sharing calendar with other users Online conferences in IBN Client Quick file transfer to other users Sharing work on a document Public file library Different access to information blocks for system users Automatic notifications for project team about all the changes in the project Automatic reminders about forthcoming events for all interested users Creating lists with different data and sharing it with other users Instant messaging with other users Comments to tasks, to-dos, projects and etc. Publisher: Mediachase Ltd| Date: 15-04-2009 | Size: 35123 KB
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	Polar Help Desk | License: Shareware |
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Publisher: Polar| Date: 20-09-2006 | Size: 9444 KB
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	Screen2Video Screen Record Cap ActiveX | License: Shareware |
	It gives developer create Live presentations, Helpdesk support, On-demand software training more easy. Record screen activity, mouse movement to avi (uncompressed)/(compressed using any available codec) , or wmv files.. User define playback frame rate to speed up or slow down playback. Capture screen from specific window handle. Video /Audio Compressors(DIVX, WMV9) Setting before save to avi file. WMV Profile setting. Capture Audio from microphone and save to video file. No need Window Media Encoder 9. Include Delphi, VB ,VC++, VFP Sample source code. Compatible with any programming language that supports ActiveX (Visual C++ , Visual Basic , Visual Foxpro, Delphi, . Publisher: Viscom Software| Date: 14-08-2008 | Size: 49 KB
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	IT Manager Helpdesk | License: Shareware |
	The IT Manager™ was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments in a way that nothing else ever has before. There is the ability to enter hardware and relevant component, application, and backup information, staff information with respective skills, responsibilities, and schedules, vendor and location information, and a comprehensive method for defining tasks and assigning responsibilities for those tasks. Publisher: CBR Software| Date: 27-07-2004 | Size: 43 KB
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	DataTrack System | License: Shareware |
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. Publisher: Magnoware Systems| Date: 23-10-2006 | Size: 13024 KB
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	Polar Help Desk Free | License: Freeware |
	Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. Publisher: Polar| Date: 19-02-2007 | Size: 9722 KB
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	Screen2Video Pro record SWF FLV ActiveX | License: Shareware |
	It gives developer create Live presentations, Helpdesk support, On-demand software training more easy. Record screen activity, mouse movement toswf, flv, avi (uncompressed)/(compressed using any available codec) , or wmv files.. User define playback frame rate to speed up or slow down playback. Capture screen from specific window handle. Video /Audio Compressors(DIVX, WMV9) Setting before save to avi file. WMV Profile setting. Capture Audio from microphone and save to video file. No need Window Media Encoder 9. Include Delphi, VB ,VC++, VFP Sample source code. Compatible with any programming language that supports ActiveX (Visual C++ , Visual Basic , Visual Foxpro, Delphi, . Publisher: Viscom Software| Date: 05-09-2008 | Size: 59 KB
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	My-CRM | License: Shareware |
	Designed for the small business this level entry CRM software offers contact management,a fully integrated calendar,opportunities,quotations,invoicing with receivables and a project/helpdesk module. Manage your contacts with ms word integration for sending letters, appointments and emailing A project module that includes tracking of time, materials and expenses that can be added to an invoice A fully integrated calendar system that will link events to contacts, opportunities and projects You can enter details of possible future business in the opportunity screen then convert them to quotation and onto Invoice. Publisher: Visionbase Software| Date: 14-06-2006 | Size: 47864 KB
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	Help Desk for IIS | License: Shareware |
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company organized and efficient. - Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system. Publisher: MIS Utilities| Date: 02-08-2006 | Size: 4208 KB
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	Beyond Remote | License: Shareware |
	New - Support for Windows Vista Beyond Remote is a powerful remote access and support tool for individuals, businesses, and service providers. New to Beyond Remote: - Entirely new user interface featuring 6 new themes - Embedded Multilingual Functionality - Automated translations of Beyond Remote in Spanish, German, Russian, French, Dutch, Italian, Portuguese and Traditional Chinese automatically display based on your computer's settings or manual selection. Host Discovery - The Console user is able to scan a range of IP addresses to find installed Beyond Remote Hosts. Beyond Remote can then automatically create connections under the folder of your choice. Publisher: Data Apples, Inc.| Date: 01-01-2008 | Size: 6265 KB
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	Web Help Desk | License: Shareware |
	The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? ...or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution! Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software. CORE FEATURES INCLUDE: 100% Web-based IT Service Management (ITSM) Solution - Incident & Problem Management (Issue Tracking) - Asset & Configuration Management (CMDB) - Two-Way E-Mail Correspondence - Knowledge Base Management - LDAP / Active Directory Synchronization - Reporting Included - Customer Satisfaction Survey Management - Vendor Neutral: Windows, Mac OS X, Linux, or Unix As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests. Publisher: MacsDesign Studio LLC| Date: 04-06-2008 | Size: 77824 KB
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	Demoawy | License: Freeware |
	Demoawy is a Free Windows program to Record the full screen, window or region to AVI or WMV Movies files with Audio. Ideal for tutorials, software demonstrations, screen casting, sales presentations, help, training, helpdesk support, demos, education and distance learning, video and voice annotation, Conferencing, and more. Main Features Record screen to AVI or WMV video files Record Audio with video optionally Record the full screen, application, window, or region Use video and audio compressors optionally Set the frame rate to any value. Capture mouse cursor optionally Hot Key access to start / stop recording Hot Key access to show / hide program window Nice interface and easy registration online and offline. Publisher: Mewsoft| Date: 27-02-2008 | Size: 1138 KB
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	VersaSRS HelpDesk | License: Freeware |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 26-07-2006 | Size: 7483 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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	LabTech NMS | License: Shareware |
	LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know which computers need upgrading and exactly what needs to be done. Track problems and provide a 24/7 helpdesk with an email powered support ticketing system. Publisher: LabTech Software LLC| Date: 14-09-2006 | Size: 24867 KB
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	FastRequest | License: Shareware |
	FastRequest- All in one: Work order & help desk & web form software. FastRequest is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (check boxes, combo box, text box, text areas, cases of options, etc...). You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You can easily create custom forms with the form generator or you can use of included design templates in FastRequest and modify to your specific needs. Publisher: FullData inc.| Date: 15-09-2008 | Size: 48019 KB
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	SupportMonkey 2002 | License: Shareware |
	For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems. For a complete overview see www.nitrotech.co.uk/monkey.html. Publisher: Nitro Technologies| Date: 13-05-2002 | Size: 358 KB
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	Remote Administrator (Radmin) | License: Shareware |
	Remote Administrator is the fastest remote control software. You see the remote computer screen displayed either in a window or full screen on your computer monitor. All mouse and keyboard functions are transferred to the remote computer. You can work with the remote computer as if you are sitting in front of it. According to our tests and our users feedback Remote Administrator outperforms all other remote controls in the speed of work.. Publisher: Famatech Group| Date: 01-09-2001 | Size: 1310 KB
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	iTrack Workgroup | License: Shareware |
	iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. Because the database is stored in Microsoft Access format, you can use any of the features available in Access to manipulate your data. Any query can be exported to Excel XLS, HTML, or a formatted text file.. Publisher: Softopia Development, Inc.| Date: 23-09-2000 | Size: 13680 KB
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	Inventory Manager Lite | License: Freeware |
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that.. Publisher: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
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	ENT Server (Desktop Edition) | License: Shareware |
	Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users. Built using industrial strength MS SQL Server 2000 databases, Enterprise Server provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization. ENT Server was written, from the ground up, using distributed technologies and each of the modules in ENT is designed to be accessible both in an Intranet LAN environment and over slower Wide Area Network (WAN) or Internet connections. Publisher: Microforge.net Limited| Date: 29-01-2005 | Size: 59994 KB
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	Remote Administrator | License: Shareware |
	Remote Administrator (Radmin) is the award-winning remote control program that is fast, reliable and secure, which enables you to work on one or more remote computers from your own computer. You see the remote computer desktop displayed either in a window or full screen on your computer monitor. All your mouse and keyboard functions are transferred to the remote computer. You work with the remote computer as if you are sitting in front of it. The remote computer can be located anywhere on the Internet or LAN. It is a complete remote control and remote access solution with all key features such as View and Control Modes, File Transfer and Telnet support included. Publisher: Famatech International Corp.| Date: 15-06-2004 | Size: 1855 KB
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	IPI.MANAGER | License: Demo |
	Task management systems are now widely used in large organizations, and they require a thorough, systematized approach to implementation and deployment. In the SMB market, however, systems such as HelpDesk, ServiceDesk or TaskManager are very rare, because of the high cost of the software and the complexity of configuration and customization. 7 reasons for choosing IPI.MANAGER: 1. «Situation center» Provides a comprehensive knowledge base incorporating every task whether it is completed, in progress, or scheduled for later execution. 2. Internal and external users. Full control over the execution of tasks assigned both by company employees or managers and by external users. Publisher: IPI Business Solutions, Inc.| Date: 20-12-2006 | Size: 1680 KB
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	Computer Admin Pro | License: Shareware |
	Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.. Publisher: CG Software| Date: 23-05-2003 | Size: 6385 KB
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	AutoFAQ Addin | License: Freeware |
	AutoFAQ - knowledge base solution for everyone! - Reduce your support time. - Provide instant answers to your customers questions, 24/7. - Simple to use, yet powerful enough to slash your support time. - Innovative powerful trainable search technology. - Clever trainable answering machine. - Trainable auto mail-classifier. - Trainable natural language processor. - Trainable knowledge base engine. Requirements - MS .Net Framework 1.1, MS Outlook. Publisher: NearSky| Date: 08-10-2005 | Size: 600 KB
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	HotScreen | License: Shareware |
	HotScreen enhances your windows printscreen function. It takes an image of your screen, active window or work area and sends it where you want. You can use it to: Save an image of the screen as a jpeg or bmp. For documentation for example. Send by email a jpeg of the active window to get help from your support desk. Print the work area in flash to enhance quick procedures. Any combination of the above.. Publisher: Wana| Date: 05-08-2001 | Size: 1627 KB
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	Advanced Email Parser Lite | License: Shareware |
	Automate receiving, processing and sending automatic replies to incoming messages. AEP uses custom sets of rules to determine the type of message and what actions should be taken upon receiving it. This is very convenient when processing product or service orders and helpdesk requests as it allows automatic extraction of all required values from the message body and placing them in external database. The customized reply is then sent to customer.. Publisher: Tweak Marketing Inc.| Date: 02-06-2003 | Size: 5080 KB
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	Reliable Assets | License: Shareware |
	Brief description Reliable Assets helps the IT manager undertake the right course of action when it comes to making new investments, upgrading the infrastructure and setting the security policies for his network. The ability to track assets assures organizations that they know exactly what they own or lease, the location of these assets, and who is using them throughout the asset life cycle, from initial planning and acquisition through disposition. Key Benefits : - Client-Server application - Extensive hardware and software collecting information - Assembler and WMI technologies used to collect data - Realtime File System monitoring - History maintained - Web based reliable interface - Fully integrated with helpdesk solution - Predefined reports - Low-eaten resorces. Publisher: MBM Software&Partners| Date: 10-09-2006 | Size: 39462 KB
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	Radmin Remote Control | License: Shareware |
	Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function, multi-user Text and Voice chats, Remote Shutdown and Telnet. Radmin's widely recognized benefits are its high speed, strong security, and solid reliability. Radmin 3 fully supports Windows Vista 32-bit and 64-bit, including User Account Control and Fast User Switching. Radmin utilizes unique DirectScreenTransfer™ technology that provides unprecedented speed of work with a minimal CPU usage. Publisher: Famatech International Corp.| Date: 19-11-2008 | Size: 7956 KB
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