Software Listing: Helpdesk

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators..

  • Platform: WinOther

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more..

  • Platform: Linux, Win2000, WinOther

Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression and encryption of all traffic, file transfer, audio chat, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection and optional proxy tunnel for connecting to users behind firewalls, optional input to allow users to specify help needs, mouse wheel support for MS mouse or equivalent, configure remote display using bitmaps allowing multilanguage support, lookup for names and IP addresses, logs...

  • Platform: Win2000, WinOther

ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

Verwenden Sie MS Outlook als maechtigen Hotline/Helpdeskloesung fuer Kundenanfragen fuer Modefirmen. Dies Add-in fuer den ReplyButler hilft Ihnen bei dem Verwalten und auch Anlegen der Fashion Textbausteine fuer Ihren Helpdesk. Man erhaelt eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, die bei Kundenanfragen an Modefirmen dabei sind, zusaetzlich zu den Anregungen fuer die Textfloskeln die in diesen Support-Kategorien ueblicherweise zu erwarten sind. Die Fashion Textfloskeln sind mehrbenutzerfaehig, so dass ueber ein Netzwerk sich viele Helpdesk Bearbeiter die gleichen Standardtexte zur Verfuegung haben und alle Bearbeiter ueber die gleiche Datenbank verfuegen.

  • Publisher: ITSTH
  • Date: 08-05-2008
  • Size: 246 KB
  • Platform: Win2000, Windows Server, WinOther

FastRequest HelpDesk- Workorder, Web form and HelpDesk software. Al-in-one. FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List...). You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You can easily create custom forms with the form generator or you can use of included design templates in FastRequest and modify to your specific needs. Rapid and easy to use, FastRequest HelpDesk also allows you to define in a few clicks the tasks to be carried out, the periodic and deferred tasks.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97, 2000, 2002, XP, 2003, MS Outlook.

  • Platform: Win2000, Windows Server, WinOther

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers' requests would benefit from IBN Help Desk as it can manage all work from a single unified software application.

  • Platform: Windows Server, Windows Vista, WinOther

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation, automatic notifications, sort, search through, and more. HelpDesk lite is opensource software released under GNU General Public License. The are a number of advantages that opensource code offers over closed source: * Security: Access to source code makes it easier to detect security flaws in software * Customization: Open source applications may be customized by anyone with the requisite skill * Restriction: Open source applications can be used without any restrictions...

  • Platform: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac PPC, Tablets, Unix, Win2000, Win7 x32, Win7 x64, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther, WinVista, WinVista x64

DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. DEKSI HelpDesk strengthens relationships between an organization and its community of customers by providing:1. Customer Service Helpdesk - to enter, track and resolve requests for assistance2. Collaborative Proposals - to allow groups of customers to collaboratively influence and contribute towards the delivery of new products and/or services from the support organization.

  • Platform: Win2000, WinOther

LBE Helpdesk Mail-in Server is an answer for your end-users to interact with LBE Web or Desktop Helpdesk using simple emails LBE Helpdesk Mail-in Server is an answer for your end-users to interact with LBE Web or Desktop Helpdesk using simple emails.By sending email to an address you specify, they can:Create new Jobs Update their existing Jobs Get the current History of their JobAll you have to do is leave LBE Helpdesk Mail-in Server running on a single machine and tell it to regularly check the mailbox.Requirements:You must be using either LBE Desktop Help Desk Software or LBE Web Help desk software.

  • Platform: WinOther

LBE Helpdesk Data Migration Tool - migrate LBE Helpdesk data from an Access database to Oracle or Sql Server LBE Helpdesk Data Migration Tool is a program that will allow you to migrate LBE Helpdesk data from an Access database to Oracle or Sql Server.. Help Desk Software from LBE. Help Desk Software to Improve Your Customer Support at a Price You Can Afford. Helpdesk software from LBE-Windows, Web and email based help desk software. Priced to suit all businesses. Money-back satisfaction guarantee..

  • Platform: WinOther

Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies. Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise. Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.

  • Platform: Android, BlackBerry, Handheld, iOS 4.x, Linux, Mac OS X, Pocket PC, Win2000, Win7 x32, Win7 x64, Windows Mobile, Windows Server, WinOther, WinVista, WinVista x64

An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. It can monitor any number of Outlook folders and mailboxes and automatically process incoming emails to support cases. Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual tasks significantly while making it easier to work flexibly.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Whether you are looking for a helpdesk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Helpdesk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive helpdesk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service.

  • Publisher: Neustro
  • Date: 14-02-2011
  • Size: 216331 KB
  • Platform: Windows Server

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Get Webbiscuits Customer Helpdesk for your fast, effective and low cost solution to providing excellent customer service. You no longer need to rely on expensive phone support system and man power to attend to your customers. Set up an online helpdesk ticketing system on your website so that your customers can now post their issues that need your attention. Customer Helpdesk provides 24/7 online customer service on your website for your business. All you need to do is to login, view incoming new tickets and reply to them. It is even more important that you are able to trace all communication messages for future follow up or to pass on to other support personnel.

  • Platform: Linux, Linux Gnome, Linux GPL, Linux Open Source, Mac OS X, Unix, Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

Decrypted password saving. Global Setting - one user can configure for all.

  • Platform: Win2000, Win7 x32, Win7 x64, WinOther, WinVista, WinVista x64

Test Microsoft's Outlook as great helpdesk for customer queries directed at Fashion- + cloth-companies. The Plugin helps you with administration of the Fashion-text modules for the helpdesk. You'll get a predefined organisational structure with the typical subjects that happen in customer queries Fashion- + cloth-companies, accompanied by starting points for boilerplates that can be expected in this Outlook helpdesk categories. All templates for the boilerplates already have bilingual headlines + were assigned icons to find them easily. This menu organization is automatically used directly in Microsoft's Outlook with the shareware Reply-Butler, so that the ClipTexts so that the ClipTexts can be accesed rapidly.

  • Publisher: ITSTH
  • Date: 11-04-2011
  • Size: 246 KB
  • Platform: Win2000, Windows Server, WinOther

Test Oulook as Helpdesk for customer mails to Secretariat. You'll receive a specified structure with the usual questions that occur in customer mails Secretariat, together with suggestions for boilerplates that often can be sorted into these helpdesk areas. All templates for the boilerplates already have bilingual subjects / were tagged with icons to find them easily. This menu organization can easily be used in Oulook with the great shareware ReplyButler, so that the text modules so that the text modules can get accessed easily. All Secretary boilerplates allow a multiuser environment so that with a LAN all the helpdesk clerks share the identical helpdesk texts and share the identical boilerplates.

  • Publisher: ITSTH
  • Date: 06-06-2011
  • Size: 246 KB
  • Platform: Win2000, Windows Server, WinOther

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