Software Listing: Help Desk Tool

SupportPRO is a powerful help desk tool written in PHP and MySQL. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket. the main features include: *Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries *Downloads : You can share with your clients common files such as manuals etc in th download section. *Announcements/ News : Let your users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders : Organize yourself with the reminders, set your time and stay tuned! *Private Messages : Send private messages...

  • Platform: PHP, Scripts

Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database for true cross platform capability. This Help Desk Customer Support Tool is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly.

  • Platform: PHP, Scripts

Help Desk-99 is an easy to use, simple and well-done helpdesk software. Help Desk-99 is an easy to use, simple and well-done helpdesk software.Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Here are some key features of "Help Desk 99":Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99. Just run the supplied setup, specify the location of your database and you are ready to start.Simple to use:- No extensive training is required. People said that one of the major reasons they chose Help Desk-99 is they found it very easy to understand.

  • Platform: WinOther

Any particular company that does online business wants effective help desk software. In lots of cases, the software for help desk is a very important component to a perfect strategy of business that can assist both the client and company. Comparing, locating and researching, the available options can be a threatening undertaking, but it assists to be knowledgeable about your choices. Generally, a solution of the help desk software offers a centralized method to manage issues and problems in the management of website. With any particular e-commerce business, issues related to technical aspect will certainly occur.

  • Platform: AS/400, BEOS, Handheld, Java, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac PPC, MS-DOS, Netware, OpenVMS, OS/2, Palm OS, Pocket PC, RIM, Symbian, Unix, Win2000, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther

QUAD Help Desk 2008 version 1.0 - This release includes user login and procedure security features, now known as "groupware" and replaces QUAD Help Desk Standard and Pro Edition. Multi user ready, the new version has a new interface, new backend database, and new features. Easily output your data in a variety of formats or send directly to your default email program.

Use Rich Text Formatting. Edit calls in list/table or form view. Spell check. Many changes in this new version.

Licensed users will also receive a CD with a Report and Queries add on tool. This Report and Query feature allows you to create not only basic reports, but also Cross Tab reports and attractive charts and graphs.

  • Platform: Windows 7, WinOther, WinServer, WinVista

AdSysNet Password Manager is a web based active directory self service password reset tool. The tool consists of four major components and they are, 1. Admin Console - Lets the Administrators to configure the security settings and view the audit report. 2. Service Component - It is the centralized and core component of AdSysNet Password Manager. It processes all the requests from all the consoles. 3. Help Desk Console - Lets the help desk administrators to process the password reset and update profile requests from the users and perform password reset and profile update actions on the permitted users of their own when no request is received from the users.

  • Platform: WinXP, WinVista x64, Win7 x32, Win7 x64, Windows2003, Windows Vista, Windows 8, Windows Server 2012

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. The GUI in this version has been enhanced to make data entry even faster. This version now uses SMTP for emailing from the windows app - no longer relying on a particular email client to be installed The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management.

  • Platform: Win2000, WinOther

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.

  • Publisher: Akeni
  • Date: 07-07-2005
  • Size: 10839 KB
  • Platform: Linux, Win2000, Windows Server, WinOther

The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.

  • Platform: BEOS, Linux, Mac OS X, Mac PPC, MS-DOS, OS/2, Palm OS, Pocket PC, Symbian, Unix, Win2000, Windows CE, Windows Server, WinOther

The software of IT help desk may be really a valuable resource for the technicians for managing as well as resolving the troubleshooting tickets. Many companies to realize the advantages to purchase the help the desk software as it are the consistent way of managing the customer inquiries as well as complaints. The IT help desk software is generally preferred by the companies as well as by the clients over the traditional call center. However, in the traditional call centers, the customers generally complain of the long hold times along with the unreturned voicemails. At many times, the customers who are less technically savvy also get become frustrated in their attempt to explain entire problem.

  • Platform: Win2000, Windows Server, WinOther

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident...

  • Publisher: Polar
  • Date: 19-02-2007
  • Size: 9722 KB
  • Platform: Win2000, Windows Server, WinOther

Help Desk Password Reset Web based Help Desk Password Reset software for users to change their passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. The Help Desk admin can securely reset password or unlock account for the managed users. Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves. Features: 1.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Key advantages: - Incorporate proven Incident Management process based on ITIL and best practices procedures - Email integration and automation from multiple mailboxes via POP/IMAP - Easy management unlimited number of customer, accounts, teams, incidents, email mailboxes - Service Level Management.

  • Publisher: Polar
  • Date: 22-05-2010
  • Size: 17183 KB
  • Platform: Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive help desk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service.

  • Publisher: Neustro
  • Date: 29-06-2011
  • Size: 219618 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center.

  • Platform: Asp, Scripts

Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Now with Live Support Chat..

  • Platform: Asp, Scripts

eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues..

  • Platform: Asp, Scripts

Every wonder what it would really be like to have FREE help desk software was professionally written? Help Desk Point is a new open source help desk application based on php and mysql. It's easy to use, and highly customizable..

  • Platform: PHP, Scripts

Get a 100% Free, remotely hosted online help desk customer support solution. Provide a superior level of customer service for your visitors through our web based help desk software. Instead of just letting customers email you with their support requests, why not have them open a support ticket on a professional online help desk. That way you can manage and prioritize your customer support issues to provide a much higher level of customer service. Effective customer relationship management is critical for your website and a having professional online help desk is an integral part of any CRM solution.

  • Platform: Misc Scripts

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use..

  • Platform: Misc Scripts

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