Freeware Listing: Help Desk

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident...

  • Publisher: Polar
  • Date: 19-02-2007
  • Size: 9722 KB
  • Platform: Win2000, Windows Server, WinOther

Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive help desk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service.

  • Publisher: Neustro
  • Date: 29-06-2011
  • Size: 219618 KB
  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center.

  • Platform: Asp, Scripts

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems..

  • Platform: Asp, Scripts

Help Desk Reloaded Free MySql PHP help desk software is multi-platform compatible. Help Desk Reloaded is a 100% free web based Help Desk Customer Support System. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities, etc etc. Help Desk Reloaded Requires VERY LITTLE knowledge of MySQL. Our Help Desk Installation Software creates the necessary tables and fields in the MySQL database, setup is almost 100% automated. We also offer a free online demo of our help desk software, as well as help desk screen shots. Please check back often, as we are constantly releasing new features and updates.

  • Platform: PHP, Scripts

Help Desk Software for Free. This software is a great for small to medium size information technology department. Based on PHP and using MySQL, features an easy installation wizard..

  • Platform: PHP, Scripts

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package..

  • Publisher: Joe J.
  • Date: 03-11-2011
  • Platform: PHP, Scripts

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. Free Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App -...

  • Platform: WinOther

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds\' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable. SolarWinds Web Help Desk improves ticket resolution by: Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts.

  • Publisher: SolarWinds
  • Date: 21-05-2013
  • Size: 262552 KB
  • Platform: Win7 x32, Win7 x64, Windows Server, Windows Vista, WinOther, WinVista x64

QUAD Help Desk 2008 version 1.0 - This release includes user login and procedure security features, now known as "groupware" and replaces QUAD Help Desk Standard and Pro Edition. Multi user ready, the new version has a new interface, new backend database, and new features. Easily output your data in a variety of formats or send directly to your default email program.

Use Rich Text Formatting. Edit calls in list/table or form view. Spell check. Many changes in this new version.

Licensed users will also receive a CD with a Report and Queries add on tool. This Report and Query feature allows you to create not only basic reports, but also Cross Tab reports and attractive charts and graphs.

  • Platform: Windows 7, WinOther, WinServer, WinVista

Below is from an email I recently sent to many licensed users of AccessAble Help Desk Pro Edition. I would be glad to hear from any of you who may contemplating a purchase of AAHD Pro Editon. Email me at dbandsons@aol.com with any feedback that you think may help me in developing the next version.
I am writing to you today because I am currently working on the next version of AccessAble Help Desk Pro Edition and would like to get your feedback if possible. Some of the planned changes may mean that you would not want to take advantage of the next free upgrade since this will entail a new database structure.

  • Platform: Windows 7, WinOther, WinServer, WinVista

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's business logic is implemented using Windows Workflow Foundation..

  • Platform: Win2000, Windows Server, WinOther

If you are like many people who have purchased one of our programs to help with customer support at your organization, you want something simple - and affordable. This is why I developed our QUAD Help Desk dlTe programs. Now, with the latest edition - QUAD Help Desk Client Server Edition , we have a QUick And Dirty Help Desk solution for just about any organization.

* QUAD Help Desk 2008 - released in January 2008, consolidates the earlier QUAD Help Desk Standard and Pro Editions. This version includes user logins and procedure security, now known as Groupware. This major rewrite of our popular QUAD Help Desk program inludes a number of new features.

  • Platform: Windows 7, WinOther, WinServer, WinVista

Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that..

  • Platform: WinOther

Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use..

  • Platform: Win2000, Windows Server, WinOther

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing...

  • Publisher: VersaDev
  • Date: 26-07-2006
  • Size: 7483 KB
  • Platform: Win2000, Windows Server, WinOther

JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.
 
 Features:
 1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.
 2. Supports Password Reset/Unlock account/Change Password through web with/without help desk.
 3.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required..

  • Platform: Asp, Scripts

This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with customers using an email program rather than a web-based help desk..

  • Platform: CGI and Perl, Scripts

Help Desk Revolutions is a new free php help desk software. The help desk features an easy installation wizard so that you do not have to be an expert programmer in order to setup the software. The help desk features email notification, task prioritization, reporting, billable hours and many other features..

  • Publisher: Hemms
  • Date: 06-06-2011
  • Platform: PHP, Scripts

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