Freeware Listing: Help Desk Tool
- QUAD Help Desk 2008
- License: Shareware

QUAD Help Desk 2008 version 1.0 - This release includes user login and procedure security features, now known as "groupware" and replaces QUAD Help Desk Standard and Pro Edition. Multi user ready, the new version has a new interface, new backend database, and new features. Easily output your data in a variety of formats or send directly to your default email program.
Use Rich Text Formatting. Edit calls in list/table or form view. Spell check. Many changes in this new version.
Licensed users will also receive a CD with a Report and Queries add on tool. This Report and Query feature allows you to create not only basic reports, but also Cross Tab reports and attractive charts and graphs.
- Publisher: Dennis Baggott and Sons
- Date:
- Size: 11028 KB
- Platform: Windows 7, WinOther, WinServer, WinVista
- AdSysNet Password Manager
- License: Freeware

AdSysNet Password Manager is a web based active directory self service password reset tool. The tool consists of four major components and they are, 1. Admin Console - Lets the Administrators to configure the security settings and view the audit report. 2. Service Component - It is the centralized and core component of AdSysNet Password Manager. It processes all the requests from all the consoles. 3. Help Desk Console - Lets the help desk administrators to process the password reset and update profile requests from the users and perform password reset and profile update actions on the permitted users of their own when no request is received from the users.
- Publisher: AdSysNet Solutions
- Date: 16-03-2015
- Size: 30759 KB
- Platform: WinXP, WinVista x64, Win7 x32, Win7 x64, Windows2003, Windows Vista, Windows 8, Windows Server 2012
- Polar Help Desk Free
- License: Freeware

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident...
- Publisher: Polar
- Date: 19-02-2007
- Size: 9722 KB
- Platform: Win2000, Windows Server, WinOther
- NeuQs Free Help Desk
- License: Freeware

Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive help desk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service.
- Publisher: Neustro
- Date: 29-06-2011
- Size: 219618 KB
- Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther
- Call Center help desk style application - Free
- License: Freeware

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center.
- Publisher: asp-callcenter.com
- Date: 25-04-2011
- Platform: Asp, Scripts
- Liberum Help Desk
- License: Freeware

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems..
- Publisher: http://www.liberum.org/
- Date: 22-02-2011
- Platform: Asp, Scripts
- Help Desk Reloaded Free MySql PHP help desk software
- License: Freeware

Help Desk Reloaded Free MySql PHP help desk software is multi-platform compatible. Help Desk Reloaded is a 100% free web based Help Desk Customer Support System. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities, etc etc. Help Desk Reloaded Requires VERY LITTLE knowledge of MySQL. Our Help Desk Installation Software creates the necessary tables and fields in the MySQL database, setup is almost 100% automated. We also offer a free online demo of our help desk software, as well as help desk screen shots. Please check back often, as we are constantly releasing new features and updates.
- Publisher: Sebastian Edwards
- Date: 17-07-2011
- Platform: PHP, Scripts
- Help Desk Software -HelpDeskReloaded (Free)
- License: Freeware

Help Desk Software for Free. This software is a great for small to medium size information technology department. Based on PHP and using MySQL, features an easy installation wizard..
- Publisher: Mike Smith
- Date: 25-11-2011
- Platform: PHP, Scripts
- Free Help Desk Software
- License: Freeware

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package..
- Publisher: Joe J.
- Date: 03-11-2011
- Platform: PHP, Scripts
- Web Help Desk Software - Free Ed. (.exe)
- License: Freeware

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. Free Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App -...
- Publisher: Web Help Desk Software
- Date: 18-07-2012
- Size: 176128 KB
- Platform: WinOther
- Web Help Desk
- License: Freeware

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds\' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable. SolarWinds Web Help Desk improves ticket resolution by: Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts.
- Publisher: SolarWinds
- Date: 21-05-2013
- Size: 262552 KB
- Platform: Win7 x32, Win7 x64, Windows Server, Windows Vista, WinOther, WinVista x64
- Plans for AccessAble Help Desk Pro Edition 2007
- License: Shareware

Below is from an email I recently sent to many licensed users of AccessAble Help Desk Pro Edition. I would be glad to hear from any of you who may contemplating a purchase of AAHD Pro Editon. Email me at dbandsons@aol.com with any feedback that you think may help me in developing the next version.
I am writing to you today because I am currently working on the next version of AccessAble Help Desk Pro Edition and would like to get your feedback if possible. Some of the planned changes may mean that you would not want to take advantage of the next free upgrade since this will entail a new database structure.
- Publisher: Dennis Baggott and Sons
- Date:
- Size: 12267 KB
- Platform: Windows 7, WinOther, WinServer, WinVista
- Spiceworks Free IT Management Software
- License: Freeware

Spiceworks is free network management software and help desk software designed for networks with up to 1,000 devices. It combines in-app purchashing, RFQ (request for quote), help desk software, network inventory, network monitoring, IT reporting, network configuration management, built-in TFTP server, SNMP v3 management, Active Directory management, Green IT support, SQL server monitoring, warranty renewal tracking, UPS power management, cloud services tracking, and IT community into one easy-to-use application. It enables you to quickly and conveniently inventory the hardware, software, and patches that reside on your network; use built-in TFTP server tool for network configuration management; manage employee profiles in Active Directory using People View; monitor your network for new software, license compliance violations, low disk...
- Publisher: Spiceworks Inc.
- Date: 10-06-2012
- Size: 29686 KB
- Platform: WinOther
- Sinergia Help Desk
- License: Shareware

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's business logic is implemented using Windows Workflow Foundation..
- Publisher: Showfiles.php?group_id=168325
- Date:
- Size: 4495 KB
- Platform: Win2000, Windows Server, WinOther
- QUAD - Quick and Dirty Help Desk Software
- License: Shareware

If you are like many people who have purchased one of our programs to help with customer support at your organization, you want something simple - and affordable. This is why I developed our QUAD Help Desk dlTe programs. Now, with the latest edition - QUAD Help Desk Client Server Edition , we have a QUick And Dirty Help Desk solution for just about any organization.
* QUAD Help Desk 2008 - released in January 2008, consolidates the earlier QUAD Help Desk Standard and Pro Editions. This version includes user logins and procedure security, now known as Groupware. This major rewrite of our popular QUAD Help Desk program inludes a number of new features.
- Publisher: Dennis Baggott and Sons
- Date:
- Size: 4208 KB
- Platform: Windows 7, WinOther, WinServer, WinVista
- LiveChat
- License: Freeware

LiveChat is an easy to use yet powerful live chat and help desk software for customer service and online sales. It opens up a direct communication channel so you can respond to customers\' questions and concerns quicker, right from the website. You can also identify and engage with the best prospects and regular customers as they come by. With LiveChat, you know which page your customer is currently viewing. Using this information, you can personalize each chat session and provide more information about products. In addition to web traffic monitoring and real-time visitor information, LiveChat provides all of the tools you need to proactively engage online visitors, such as personal and automated chat invitations.
- Publisher: LiveChat
- Date: 24-05-2017
- Size: 4000 KB
- Platform: Android
- Inventory Manager Lite
- License: Freeware

Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that..
- Publisher: Microforge.net Limited
- Date: 20-04-2001
- Size: 15081 KB
- Platform: WinOther
- Boldcenter Operator Client .NET
- License: Freeware

Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use..
- Publisher: Bravestorm, LLC
- Date: 20-10-2004
- Size: 3693 KB
- Platform: Win2000, Windows Server, WinOther
- VersaSRS HelpDesk
- License: Freeware

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing...
- Publisher: VersaDev
- Date: 26-07-2006
- Size: 7483 KB
- Platform: Win2000, Windows Server, WinOther
- JiJiTechnologies Password Reset
- License: Freeware

JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.
Features:
1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.
2. Supports Password Reset/Unlock account/Change Password through web with/without help desk.
3.
- Publisher: JiJiTechnologies
- Date: 11-05-2008
- Size: 4275 KB
- Platform: Win2000, Windows Server, Windows Vista, WinOther
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