Freeware Listing: Customer Service

There is absolutely no doubt that the Customer service management is regarded as quite significant for success of the organization. It is also well established fact that the happy customers will make for the profitable organization. This is quite far most cost efficient and it retain the existing customers as it is for acquiring the new ones. Hence, to have best in the class client service management software is definitely the key which will provide the organization with the competitive edge of industry. Below mentioned are few of the modules which should reside in the competitive software of Customer Service Management such as the contact management then the store where customer data as the master record will be also used for each interaction.

  • Platform: Win2000, WinOther, WinVista

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

  • Platform: Linux, Win2000, Windows Server, WinOther

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a website the difficulty is solved as visitors may now reach out for assistance, initiate a chat conversation with website agent and promptly find help they are requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, guests are happy and company is happy too.

  • Platform: Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Win2000, Windows Server, Windows Vista, WinOther

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

  • Platform: Linux, Win2000, Windows Server, WinOther, WinVista

Helprace is a cloud-based web application that allows your business to reach new heights in customer service. Helprace features a help desk that's integrated with a customer-centric community and knowledge base. The help desk is packed with innovative features such as canned replies and ticket routing to streamline productivity. Once your team gets bigger, you can collaborate using private notes and and track how well your team is performing with SLA (service level agreements). The community allows you to understand your customers every step of the way. The feedback platform and widget allows users to: 1) ask a question 2) share an idea 3) report a problem or 4) give praise.

  • Platform: Not Applicable

FirstCry Customer Service App is first of its kind in the ecommerce domain. The app helps customers to:
- Raise issues around our product or service
- Track the responses from the our care team
- Check the status of the orders placed with us
- Receive call from our care team and much more.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

New app puts Falcon Customer Service at Operators’ fingertips: Falcon Customer Service has launched a new app for mobile and tablet users: The Falcon Customer Service app puts global resources at users’ fingertips, and offers instant touch-call features for its AOG Hotlines, Technical Center, Spares, Field Service, and more.
The app is compatible with the iPhone®, iPad® and Android™ phones and tablets. Development for use with Windows® phones and tablets is currently in progress. The team responsible for development of the app plans to update it regularly and continually enhance its content and capabilities.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

LiveChat is an easy to use yet powerful live chat and help desk software for customer service and online sales. It opens up a direct communication channel so you can respond to customers\' questions and concerns quicker, right from the website. You can also identify and engage with the best prospects and regular customers as they come by. With LiveChat, you know which page your customer is currently viewing. Using this information, you can personalize each chat session and provide more information about products. In addition to web traffic monitoring and real-time visitor information, LiveChat provides all of the tools you need to proactively engage online visitors, such as personal and automated chat invitations.

  • Publisher: LiveChat
  • Date: 24-05-2017
  • Size: 4000 KB
  • Platform: Android

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service.

The design allows support and service teams to work effectively together by sharing asset and support information.

The Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity.

Give Close Support Service Desk a try to see how useful it can actually be for you!
for Windows2K, XP, 2003, Vista, 7

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  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

WeLive is an open-source, simple-using, advanced, professional Web Online Support (Online Customer Service). An Online Support base on PHP + MySQL + Ajax technology; Installed in user's server or virtual host....

  • Platform: WinOther

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites..

  • Platform: Win2000, Windows Server, WinOther

Each and every business understands the customer’s value, without customer, businesses stop to survive. It is the standard behind Customer service management. On the other hand CRM is a way by which companies get and keep customers. It even allows businesses to get better their association with their clients. CRM software permits businesses to perform the entire at reasonable cost. It also helps in making processes of the business more efficient and effective. Expenses or cost is always a trouble that address by so many people. In working businesses, on the whole profit is forever calculated after eliminating the entire expenses.

  • Platform: Win2000, WinOther, WinVista

iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service!.

  • Platform: WinOther

RealMetrics performs over 110,000 tests per day against real accounts established with VPS hosting providers to publish objective reports daily. Review the reliability, speed, and customers service performance of the top VPS hosting providers..

  • Platform: Win2000, Windows Server, WinOther

SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Helpdesk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers..

  • Platform: Win2000, Windows 7, WinOther, WinServer, WinVista

This is the productivity CRM APP in the MARKET. Featured on Amazon AppStore as Free App Of The Day. Has many features such as client, sales, lessons, order, contract and event management, customer service to save time for extremely busy business professionals. Works perfectly fine on both tablets and phones. NO Internet, NO Data Plan, NO Mobile network needed for using the app.
Email support@siyamiapps.com for questions!
Less Typing and More Tapping offers immediate boost in productivity. Possibilities are unlimited when you create the templates to match your business needs. You client is now in your pocket! Efficient Customer Relationship Management for Service oriented business professionals.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which would help businesses manage leads. With this CRM solution, one can automate everyday tasks, catch mission-critical & time-sensitive issues..

  • Platform: Linux, MS-DOS, Unix, Win2000, Windows Server, WinOther

Improve your web site through extensive statistic reporting. FREE version includes visitor tracking, geographics, and over 135 reports! Works through a web browser so you can get your web site statistics from anywhere! Log analyzer for IIS, Apache and more. SmarterStats can process logs locally or through FTP at regular intervals. FREE version has no time limit constraints. Runs on Windows XP (Home or Pro), Windows 2000, or Windows 2003! SmarterStats is the perfect tool for marketing and advertising looking to get the most out of their web site.. Windows Mail Server, Customer Service Software, Web Log Analytics - SmarterTools.

  • Platform: Win2000, WinOther

Viovo Messenger - Make free Video calls from PC 2 PC With Viovo Windows Messenger you will be able to make FREE calls PC-to-PC, PC-to-Mobile anywhere. It's simple and easy to use Messenger that will allow you to make free calls to your family and friends around the world from your PC. Viovo Technology - Home. Viovo Technology - Live Talk, Live chat, live help, and live support for online sales and customer service, Wireless VoIP and Instant Messenger.

  • Publisher: viovo.com
  • Date: 01-10-2009
  • Size: 1024 KB
  • Platform: WinOther

LigneDirecte Basic - Customer service for your website, interact in real-time with your clients Ligne Directe will enable you to interact in real-time with the visitors of your website. Features include inviting someone on your website to chat with you, chatting with simultaneous visitors, the ability to co-browse the web with the visitor and to chat between operators. The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly see and chat simultaneously with different visitors. Access the history of the conversations, be able to push web pages or change your status of availability.

  • Platform: WinOther

Customer Service: Freeware | All

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