Freeware Listing: Call Centre

Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use.

  • Platform: Win2000, Windows Server, WinOther

The most advanced Open Source shopping cart. Sell products, services, events and subscriptions all bundled with e-Marketing, SMS-Marketing and management reports. Its powerful, efficient and easy to use delivering many high end features. In the backend, take advantage of many powerful features like advanced reporting, drop shipping and call center functionality. Stay close to your customers with built in e-Marketing and SMS-Marketing. There are a huge number of features. Too many to list here! In the backend, take advantage of many powerful features like advanced reports with extended key metrics including inventory management, sales auditing, and bookings analysis.

  • Platform: BEOS, Linux, Linux GPL, Linux Open Source, Mac OS X, Netware, Unix, Win2000, Windows Server, WinOther

Compendium Insurance provides our policy holders exclusive access to our suite of 24hour emergency services through our dedicated App. This App is linked to the Compendium 24hour Assistance Call Centre through the panic button facility ensuring you receive speedy and effective assistance. As part of the Compendium App, we provide you with a live view of your policy information, the ability to request additional cover when you have purchased a new high value item and update your personal details. Policyholders are able to scan drivers licence and vehicle licence discs and send them through with your claim that you are able to complete and sign in the App.

  • Publisher: CustomApp
  • Date: 06-05-2014
  • Size: 3276 KB
  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

MiWay Insurance Limited is a financial services company that provides affordable car insurance and home insurance.
Get an insurance quote via our super efficient call centre or an instant online insurance quote through our state of the art insurance application process..

  • Platform: Android 4.x

Outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The software lets you search through a huge telephone database and call everyone on the list using your computer and a voice modem or internet phone. You can also import your own lists in CSV format. The software recognizes Canadian local and long distance numbers and can be configured to dial either or both. It tracks the calls so you can get full and very detailed reports of the times that you or your agents actually spent talking on the phone.

  • Platform: Win2000, Windows Server, WinOther

CentreDesk Corporate is a FREEWARE multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold; Security ensures that only logs assigned to individual technicians can be viewed by them.

  • Platform: WinOther

CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them.

  • Platform: WinOther

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow.

  • Platform: Win2000, Win7 x64, Windows 7, WinOther, WinVista

Test for free the emergency call SOS app HandHelp - international mobile first aid rescue:


The app HandHelp is a fully automatic and anywhere in the world usable SOS emergency help and will protect you and other people in all kind of emergencies.


In case of emergencies or in case of danger, at a press of the button the emergency app HandHelp releases a silent alarm.


It is your decision, who will be informed, whether it is a trusted person or the emergency call centre.


Wherever you are in the world, you can send quickly at a press of the button photos, the precise location and the time, your personal as well as your medical data, if you saved them, to your trusted person or to the police or fire brigade, who could use the data as evidence in an investigation.

  • Platform: Android 4.x

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing...

  • Publisher: VersaDev
  • Date: 26-07-2006
  • Size: 7483 KB
  • Platform: Win2000, Windows Server, WinOther

Floating throughout magazines and websites regarding the benefits of getting a good quality and useful help desk software, you search that lots of them concentrate on how it can help your clients and the team of your help desk. Therefore, you are bound to doubt how particular software could probably help boost your business. In the entire realism, software of help desk would help everyone concerned, from the team of your help desk and your clients to your personal company. With the help of this software you can improve satisfaction of your customer. The help desk software mostly works by managing and tracking information.

  • Publisher: DataMystic
  • Date: 09-09-2011
  • Size: 431 KB
  • Platform: Unix, Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Our software provides an excellent technology platform for your customers to share their documents and data with your back-office in a secure, reliable and efficient manner. The web enabled customer interface allows your customers to load data onto your servers is a secure environment. Each customer has an unlimited amount of unique logon ID?s and the user list can be managed either by the customer or yourself. Our built in workflow technology notifies your staff as well as escalates pending or urgent matters defined on your needs via email. Our solution ensure that no document remain unattended.

  • Platform: Tablets, Win2000, Windows Server, Windows Vista, WinOther

CentreDesk Quotation is a FREEWARE multi-user help desk quotations solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
CentreDesk Quotation - can be run in conjunction with CDRepairs, or as a stand-alone application.
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Itel Office is an Integrated Office Management Program. It is designed for use within small to medium sized organisations wherever contact with people and/or organisations is important. It integrates with your word processing packages, your fax machine, your email system, your document management system and even your telephone system with minimal user training. Itel Office organises your life so you can spend less time on mundane administration and more time on enhancing your business..

  • Platform: Win2000, Windows Server, WinOther

The Uplinx Report Tool for Cisco Unified Communications generates instant documentation for:
Cisco Unified Communications Manager CUCM.
Configuration Report with all 115 objects.
Cisco Unified Presence Server CUPS New !
Configuration Report with all 35 objects.
Phone Inventory Report
(incl. serial, model, MAC, MWI, status, location
The UplinxdlT* Report Tool for Cisco Unified Communications saves you time by automatically producing customised professional reports in HTML, Windows Help and WORD format in minutes - a task that otherwise takes many hours. Create reports based on your own templates and simplify your analysis and reporting for the following purposes: As-built documentation
Configuration reports
Audits
Verification of configuration
Operational support cases

  • Platform: WinOther, WinVista

NewsHunt, India's #1 mobile newspaper app brings together the News from 80+ regional newspapers in 11 languages, and the best Jobs from India.

*NewsHunt : India News | Jobs' is free and is used every day by millions of users around the world.

- Recipient of GSMA Mobile Awards 2013 for Best Mobile Publishing Product
- Number 1 News App on Google Play in the free *News & Magazinesa* category on Google Play
- India's Best News App & in top 10 smartphone consumed apps across all platforms by Neilsen Consumer Rankings*- Named the *Most Downloaded News Appa*, by GetJar.com with over 8 million downloads to date*- Users spend more time on NewsHunt than on YouTube, according to a report by Nielsen Informate Mobile Insights

News Features:
**Read News from 85 national & regional Newspapers, Websites & other News sources
* Home...

  • Platform: Android, WinMobile

TripMate247 is an end-to-end travel management solution that allows you to book and manage your trips using your preferred language and currency. With just a few taps on your phone you can book your favorite flight, hotel, and rental car. However you can also use the website on your laptop for more elaborate searches or input. All is supported by a 24 * 7 call centre.

With Tripmate247*s trip manager you will always have all your trip information available on your phone. Whether you book through the app, the website, or the call centre, TripMate247 will ensure that you have all relevant information about your trips and locations on your phone.

  • Platform: Windows Phone, WinMobile

Union Bank of India offers mPay solution the next generation mobile banking service. We aim to be the Bank in the customers pocket with a whole new and exciting range of services and features; taking complete advantage of the latest technology in the market. Besides the application, SMS Banking and USSD channels are supported.
Features:
* User friendly interface with touch screen UI support
* Balance Inquiry
* Mini Statement
* Intrabank Funds Transfer (Mobile to Mobile, Mobile to Account)
* NEFT
* Interbank Mobile Payment Service (IMPS)
* Ecash (Remittance of funds from mobile and withdrawal in cash at bank*s ATM)
* Bill Payment and Donations
* Offline Service Requests
* And more.

  • Platform: Windows Phone, WinMobile

Get the latest updates on flash floods islandwide from CCTV images and water level sensors with PUB’s MyWaters android app. Informative content on beautiful waterscapes that you can visit are also available at your fingertips with this new and exciting app. Features include:


• Access to 25 CCTV cameras to view the situation at key flood prone areas. Users can do a search for cameras located at their area of interest via Current Location, Postal Code and Street Name

• Receive push-notifications from our water level sensors located around our island. User will be able to search all 153 sensors via Current Location, Postal Code or Street Name.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

Welcome to the Future Cabs smartphone app.
Future Cabs offers our customers the comfort and convenience of a black cab for the price of a private hire.
We have a fleet of over 300, 5 and 6 seater purpose built vehicles all of whom are licensed locally.
When using this app to book there's no need to call, our booking system handles it for you and dispatches your cab automatically, 24/7.
On dispatch of a cab you will receive details on the driver, cab reg, colour and maximum price for your journey.

After downloading our App you will be able to:
* Make bookings 24 hours a day
* Have a history of your favourite pick up/drop off locations for easy booking in the future
* Phone our call centre directly from the app
* Track your cabs progress and ETA

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  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x

Call Centre: Freeware | All

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