Software Listing: Free Helpdesk

	AssetDB | License: Demo |
	AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools. Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Why should you choose AssetDB? Remote scanning of networked PC's. Administer Windows NT, 2000, XP machines remotely. No software required on clients to be scanned. Any administrator can scan PC's into the database. Provides valuable diagnostic and control information for helpdesk and support staff. Extendable to use 3rd party tools. Publisher: Compulsion Software| Date: 29-05-2003 | Size: 4616 KB
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	Horizon CRM | License: Shareware |
	Horizon is a powerful CRM with links to Sage & Quickbooks Features include Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more Look after your customers before someone else does !!. Publisher: Visionbase Software Ltd| Date: 01-10-2006 | Size: 33219 KB
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	NetSupport Manager - PC Remote Control | License: Shareware |
	Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this powerful PC remote control software. NetSupport Manager provides speedy, secure remote PC access, dynamic inventory, automated scripting and scheduling, file transfer, remote deployment, system monitoring, help requests and much more. Use NetSupport Manager to manage help desk support, mobile computing, desktop management, software training and system automation. New features include Linux and Pocket Pc support, Monitor Mode / thumbnail view, A new whiteboard feature, record and replay and a new remote command prompt feature. Publisher: NetSupport Ltd| Date: 03-01-1998 | Size: 10784 KB
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	LIVECHAT ContactCenter | License: Shareware |
	LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It does not require any install on customers side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Publisher: LIVECHAT Inc.| Date: 08-09-2006 | Size: 4510 KB
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	UserMonitor for Classroom or Computer Lab | License: Shareware |
	Ideal for teachers, instructors, or administrators. Monitoring: UserMonitor shows you what other network computer users see on their display screen. All programs being used are also listed (with path detail) in real time. A history and warning function is included. Demonstrating: UserMonitor is brilliant for the lesson as well as trainings at the computer! Educationalists can with this software transfer their display screen to all pupil computers screens to demonstrate something. Helping: You can write messages or close unauthorized programs to any computers in the network.. Publisher: A. & M. Neuber Software| Date: 14-10-2004 | Size: 1881 KB
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	Clear Focus Call Centre | License: Freeware |
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Publisher: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
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	SpyNoMore | License: Shareware |
	SpyNoMore anti-spyware safeguards your identity and restores system performance through fast, smart and powerful spyware protection. Huge Anti-Spyware Database guarantees removal of existing infections Active Protection blocks new spyware BEFORE they infect your PC Host Blocking ensures that known spyware-spawning websites are always blocked Vaccination feature inoculates your system against inbound threats Ticket-Based HelpDesk ensures a timely and professional response Custom Fix? (patent pending) is a very powerful system which removes any persistent infection. Say for instance your PC is infected with a very stubborn spyware program and nothing that you have tried has helped remove this infection. Publisher: Softcns| Date: 06-06-2006 | Size: 6001 KB
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	ManageEngine ServiceDesk Plus | License: Freeware |
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. Publisher: AdventNet, Inc.| Date: 05-05-2005 | Size: 28159 KB
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	Computer Admin Pro Mac | License: Shareware |
	Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Computer Admin gives you the ability to search by virtually any criteria and includes a variety of helpful reports. Help Desk: The trouble call section can help organize your help desk by tracking computers out for repairs, technicians assigned to calls, how long calls remain open and more. By logging a history of problems and resolutions you can build your own reference library for future troubleshooting. Publisher: CG Software| Date: 28-07-2004 | Size: 9908 KB
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	Disk Performance Analyzer for Networks. | License: Freeware |
	The Disk Performance Analyzer for Networks is a stand-alone utility that detects and reports fragmentation-related performance loss on networked systems. The Performance Analyzer provided never before available single-point analysis of systems requiring defragmentation attention to achieve optimal performance. With Disk Performance Analyzer for Networks you can zero in on the machines that need attention and handle them before they turn into a helpdesk problem. After installing and launching the utility, you are presented with a list of computers on your domain(s) available for analysis. Once you have selected target computers, a small agent is temporarily copied to these computers to begin an analysis. Publisher: Executive Software| Date: 25-08-2004 | Size: 5119 KB
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	ARPTON Synthesizer-Arpeggiator-Player | License: Shareware |
	All-in-one MIDI musical instrument with Arpeggiator and MIDI / MIDI Karaoke Player. Allows to play piano on PC keyboard, play with any MIDI file and sing at the same time. Works with any hardware or software synthesizer installed in your computer. Includes "basic" Java Soundbank, which can be easily upgraded to "deluxe" Soundbank. Easy to learn and use for inexperienced users and rich in features for advanced. Includes on-screen HelpDesk with comprehensive information and step-by-step instructions. Can play up to three different groups of musical instruments at the same time: arpeggio, chords, and solo. Publisher: ArptonSoft, LLC| Date: 15-03-2004 | Size: 1379 KB
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	ProvideSupport: Live Chat for Website | License: Shareware |
	ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. Publisher: Provide Support, LLC| Date: 09-09-2005 | Size: 1567 KB
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	VI Service Desk | License: Shareware |
	VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be. -------------------------------------- Our Help Desk features include: - Automatic Escalation - Fully Integrated Service Level Agreements - Dynamic Knowledge Base - Asset & Inventory Management - Child Tickets - Task Assignment - Custom Client Surveys - Extensive Reporting and Charting - Separate End User and Analyst Interface - Detailed Analyst Time Tracking and Work History - Notes and Web enabled for remote help desk access - Easy Install & Extremely Competitive Price Package - Self Help - Quick Access. Publisher: Velocity Integrations Software, Inc.| Date: 05-02-2004 | Size: 3743 KB
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	ScreenStream | License: Freeware |
	ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access code) into their internet browser. They can continue to watch your screen until you close the program. Typical Applications:    ~ In boardroom presentation (if everyone has a laptop it will replace the projector).  ~ In lectures where people take their laptops.  ~ In the computer lab or classroom where students are sitting in front of computers. Publisher: NCH Software| Date: 14-07-2007 | Size: 348 KB
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	Account Lockout Examiner | License: Shareware |
	How many help desk calls do you get from your Active Directory users asking to reset their passwords? How much you spend on Active Directory administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy and account lockout policy which are business critical to succeed today in your Active Directory environment. So, should you just give up to user complaints or there is a better way to keep up strong security requirements and effectively resolve account lockouts at the same time?    NetWrix Account Lockout Examiner will troubleshoot account lockouts way faster:  1. Publisher: NetWrix Corporation| Date: 25-07-2007 | Size: 494 KB
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	Instant Housecall Remote Support | License: Shareware |
	Deliver attended remote support and access unattended computers with a single powerful tool. Instant Housecall is the award-winning remote access and remote support tool that lets you securely view and control PCs through firewalls. No configuration and no pre-installed software. Work from anywhere: your office, home, customer site, and Internet cafe. Features include: Attended & unattended access by invitation only, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Multi-monitor support, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Publisher: Remote Support| Date: 05-08-2008 | Size: 1787 KB
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	MetaLAN | License: Shareware |
	MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed software for license requirements. Make informed decisions on hardware upgrade requirements and support your business case with reports. Easily find what computers a user is logged onto. Export data to CSV HTML reports or view reports in MetaLAN itself. A specialized easy to use tool. Main Features:  -Remote Control  -Process Control  -Wake On LAN (WOL)  -Shutdown Tool  -WMI Tool  -Health monitor  -Reporting on hardware and Software  -Standalone or Server modes  -Search and modify registries in real time  -Export of data to CSV and HTML  -Centralized access to windows management tools MetaLAN is small, fast and easy to use. Publisher: Hammer Software| Date: 14-11-2005 | Size: 3785 KB
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	VersaSRS Help Desk | License: Demo |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 28-11-2005 | Size: 24297 KB
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	Flash Pionner Live Support Chat | License: Shareware |
	FlashPioneer Video Chat is a non-client,audio& video live communication solution.It widely used in E-Commerce for online customer service. online with features in text, sound&video communication, real-time doodle and animation smiley besides advanced functions of database integration, multi-language and multi-platform support. It is a white brand system which can be customized at your requirements, in interface of chat client, even the functions.With help of the detail documents, the installation is easy and fast. The 5-user version is available for free. * Set up in Minutes Base on Flash Media Server, step by step animation installation help, building your online community in a few steps. Publisher: Sourcetec Software| Date: 24-01-2008 | Size: 6751 KB
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	Desktop Password Reset | License: Shareware |
	NetWrix Desktop Password Reset gives users ability to securely manage their local computer passwords and resolve account lockouts in a self-service fashion without gaining privileged access to computers. The product provides secure password management for computers in disconnected and non-domain environments, for example, laptops which are not a members of domain. Most organizations typically restrict administrative access to their computers and users don't know local Administrator password for security reasons. When local account becomes locked, only computer administrator can login and resolve the issue. Publisher: NetWrix Corporation| Date: 20-07-2007 | Size: 633 KB
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	ALLCapture | License: Shareware |
	ALLCapture records any screen activity and creates in minutes internet ready screen movies, presentations, software simulations and tutorials! ALLCapture records multiple soundtracks during or after video capture. Users can edit their projects with speech bubbles, text objects and special effects. The intuitive timeline makes the editing process spectacularly easy. Videos can be exported to Flash, EXE, ASF or as video files for DVD, VCD or SVCD. Good reasons for using ALLCapture: - Record all screen activity in real-time, even webinars or video conferences. - Easily edit the captured video and insert captions, notes, special effects, etc. Publisher: balesio| Date: 26-11-2007 | Size: 9633 KB
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	Mouse Tracks 2007 | License: Shareware |
	Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. Publisher: Gritware, LLC| Date: 15-02-2008 | Size: 18471 KB
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	Easy Remote Access | License: Shareware |
	Easy Remote Access is a Windows software that allows you to control remote computer securely and transfer files via the Internet or LAN. The program displays the remote computer's desktop on your local screen and lets you use your mouse and keyboard to control that PC remotely. In other words, with this program you can operate a remote PC just as if you were sitting in front of it, right from where you are, no matter where you actually are. The built-in File Transfer feature will let you transfer files between the computers. With Easy Remote Access, you can restart and shutdown a remote PC, lock a remote mouse or keyboard, and do many other tricky things. Publisher: New Network Solutions Inc| Date: 27-12-2007 | Size: 2252 KB
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	Netretina EVO | License: Shareware |
	Instantly take remote control of computers over the Internet with Netretina Software, even through firewalls, where you can choose between on-demand and permanent remote connection modes. No installation or configuration is required, just use it fast and secure. Features : These are some of the features which are integrated in this software solution: Permanent or on-demand remote computer control without any prior installation or configuration Chat with instant messenger system within your enterprise File transfer (upload & download) Remote computers inventory (export feature also integrated) Netretina operator control module can be run from anywhere over the Internet or LAN Option to integrate a help button into your own web site. Publisher: Netretina EVO| Date: 01-09-2008 | Size: 8602 KB
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	TurboDemo | License: Shareware |
	TurboDemo - Explain software, PC-applications, websites and products with your own animated demos, simulations and tutorials Turbodemo uses an intelligent technique for capturing Screenshots which allows it to reproduce actions such as the movement of a mouse cursor. These Screenshots can be worked on afterwards as animated slides using many different effects like notes, narration, interactivity, slide transition effects etc... The video can be compiled in different formats and published on the internet, CDs and as documentation in the following formats: Flash, Java / HTML, GIF, EXE, ASF, AVI, PDF and MS Word. Publisher: balesio| Date: 29-09-2006 | Size: 14347 KB
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	Hardware Inspector | License: Shareware |
	Is your IT inventory growing out of control? Do you need to know the exact configuration of all PCs in your network? Are you looking for an automated IT inventory tracking solution for your corporate IT equipment? Take a close look at Hardware Inspector - a powerful inventory tracking automation solution used by hundreds of IT administrators in every industry imaginable. Hardware Inspector tracks PCs, their configuration, hardware installed, serial numbers for IT equipment or their parts and other critical IT inventory data. With Hardware Inspector, there is no need to enter all this information manually, though this option is certainly available. Publisher: Database Harbor Software| Date: 29-03-2006 | Size: 7731 KB
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	Bitrix Site Manager | License: Shareware |
	Bitrix Site Manager - a comprehensive content management suite for maintaining web sites. This is a web content management system that provides stable functionality and security, and promotes cost-effective growth of your Internet project. It also allows you to minimize expenses on site maintenance due to its user-friendly structure and outstanding content management features. One product license includes possibility to manage 2 sites on ONE product installation. Bitrix Site Manager includes 21 modules which empower web architechts and administrators to manage content and structure in the most flexible manner. Publisher: Bitrix, Inc.| Date: 13-06-2007 | Size: 36454 KB
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	RioDVD Rigion Free Player | License: Shareware |
	RioDVD Region Free Player is a full featured and easy to use DVD player integrating all functions of a standard DVD player. It can play DVD, VCD, SVCD Movies, with many most advanced features, such as S/PDIF output ,Multi-Speakers, Digital Zoom, Video Desktop etc. RioDVD Region Free Player also offers some copy-protection free features like: Region Free , RCE Free , UOP Free , Macrovision Free. Just click play button and experience. Publisher: RioSoft| Date: 24-04-2006 | Size: 2850 KB
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	WizAdvisor E-Marketing Start | License: Shareware |
	The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again. Publisher: Internet Invest GmbH| Date: 21-12-2006 | Size: 14182 KB
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	RemotePass Access | License: Shareware |
	RemotePass Access enables you to remotely support any user that is internet enabled and to closely administer key systems without any configuration to the local and remote network or firewall. You can instantly remote control any internet enabled computer or server and begin troubleshooting your remote user's problems as soon as they occur by bringing the user's desktop to you ... from anywhere! RemotePass Access works anywhere, anyplace, anytime! Whether you are at the office or at home, RemotePass will allways work as long as you are connected to the internet. The remote pc may be a total stranger at the other side of the world behind a corporate firewall, Proxy server or any other kind of security system. Publisher: RemotePass Technologies| Date: 19-02-2006 | Size: 1039 KB
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