Software Listing: Free Helpdesk

	LBE Free Helpdesk | License: Freeware |
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators.. Publisher: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	EasyTrack | License: Shareware |
	EasyTrack is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc. A feature of EasyTrack is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions and much more.. Publisher: EasyTrack| Date: 01-01-2002 | Size: 3700 KB
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	LBE Web Helpdesk | License: Shareware |
	Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Publisher: Leigh Business Enterprises Ltd.| Date: 24-11-2008 | Size: 1927 KB
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	HelpDesk lite | License: Shareware |
	HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation, automatic notifications, sort, search through, and more. HelpDesk lite is opensource software released under GNU General Public License. The are a number of advantages that opensource code offers over closed source: * Security: Access to source code makes it easier to detect security flaws in software * Customization: Open source applications may be customized by anyone with the requisite skill * Restriction: Open source applications can be used without any restrictions (users, servers count) HelpDesk lite requires Lotus Notes/Domino version 6 or higner. Publisher: it-stream.com| Date: 07-09-2009 | Size: 318 KB
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	FastRequest HelpDesk | License: Shareware |
	FastRequest HelpDesk- Workorder, Web form and HelpDesk software. Al-in-one. FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List...). You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You can easily create custom forms with the form generator or you can use of included design templates in FastRequest and modify to your specific needs. Rapid and easy to use, FastRequest HelpDesk also allows you to define in a few clicks the tasks to be carried out, the periodic and deferred tasks. Publisher: FullData inc.| Date: 05-11-2008 | Size: 48019 KB
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	Cerberus Helpdesk | License: Shareware |
	Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.. Publisher: WebGroup Media, LLC| Date: 01-05-2004 | Size: 3799 KB
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	SysMan | License: Demo |
	Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable. Call and event escalation and automated response triggering. Access or SQL database.. Publisher: Coral Sea Software| Date: 31-03-2002 | Size: 11668 KB
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	ActiveXperts Helpdesk System | License: Shareware |
	ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. Publisher: ActiveXperts Software| Date: 01-05-2008 | Size: 4391 KB
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	Jitbit HelpDesk | License: Demo |
	Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software. Publisher: JitBit Software| Date: 10-01-2009 | Size: 542 KB
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	Green Desktiny | License: Shareware |
	We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too. We proudly present a Green Desktiny for you. Green Desktiny comes with simple and easy on ticket management, user friendly knowledgebase, unlimited staffs, unlimited departments, multi language support, custom field support and many others. Publisher: Greendesktiny.com| Date: 17-03-2006 | Size: 1883 KB
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	LBE Desktop Helpdesk | License: Shareware |
	Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Publisher: Leigh Business Enterprises Ltd.| Date: 24-11-2008 | Size: 4511 KB
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	Reset Password Management | License: Demo |
	Less involvement of IT staff Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved. The password requests volume is also related to the password procedures in an organization. The volume will increase significantly if the password complexity rules are enabled. The same will likely happen if the period allowed for a password reset is reduced. Publisher: Tools4Ever Germany GmbH| Date: 10-10-2006 | Size: 6172 KB
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	Remote Helpdesk | License: Shareware |
	Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression and encryption of all traffic, file transfer, audio chat, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection and optional proxy tunnel for connecting to users behind firewalls, optional input to allow users to specify help needs, mouse wheel support for MS mouse or equivalent, configure remote display using bitmaps allowing multilanguage support, lookup for names and IP addresses, logs connection ip date and time, control/view mode, thin installation server is only 250KB, remote helpdesk server does not replace any files or modify registry settings, single executable for reliability. Publisher: GID Software| Date: 02-12-2004 | Size: 1268 KB
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	Helpdesk Elite | License: Shareware |
	Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97, 2000, 2002, XP, 2003, MS Outlook. Publisher: Access-Databases| Date: 21-09-2007 | Size: 726 KB
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	Templates for Fashion Helpdesk texts | License: Freeware |
	Verwenden Sie MS Outlook als maechtigen Hotline/Helpdeskloesung fuer Kundenanfragen fuer Modefirmen. Dies Add-in fuer den ReplyButler hilft Ihnen bei dem Verwalten und auch Anlegen der Fashion Textbausteine fuer Ihren Helpdesk. Man erhaelt eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, die bei Kundenanfragen an Modefirmen dabei sind, zusaetzlich zu den Anregungen fuer die Textfloskeln die in diesen Support-Kategorien ueblicherweise zu erwarten sind. Die Fashion Textfloskeln sind mehrbenutzerfaehig, so dass ueber ein Netzwerk sich viele Helpdesk Bearbeiter die gleichen Standardtexte zur Verfuegung haben und alle Bearbeiter ueber die gleiche Datenbank verfuegen. Publisher: ITSTH| Date: 08-05-2008 | Size: 246 KB
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	SupportCalls with Outlook | License: Shareware |
	An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Publisher: AssistMyTeam| Date: 12-03-2009 | Size: 22248 KB
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	Network Inventory Manager | License: Shareware |
	Network Inventory Manager is a tool that helps network administrators and help desk staff to more easily manage their networks. Network Inventory Manager 3.0 includes a highly customizable interface, allowing you to manage the equipment and softare on your network, deal with any troubles that arise, track your time, and generate detailed reports including Software Legitimacy and Total Cost of Ownership.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 151 KB
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	JiJi Self Service Password Reset | License: Freeware |
	Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. JSSPR lowers end-user downtime, end-users no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost password. It raises helpdesk efficiency, the staff now has more time to focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. Publisher: JiJiTechnologies| Date: 30-07-2008 | Size: 7485 KB
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	ManageEngine FacilitiesDesk | License: Freeware |
	ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run.. Publisher: AdventNet, Inc.| Date: 25-12-2007 | Size: 44032 KB
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	Web Based IBN HelpDesk | License: Shareware |
	Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers' requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. Publisher: Mediachase Russia| Date: 18-08-2009 | Size: 31980 KB
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	TaskPool | License: Shareware |
	TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to communicate with your outsourcing partner * Task: create a to do list from your meetings * Bugs: track bugs and fix them * Job Applicants inquiry: communicate with job applicants and have a record of interviews * Reclaim: manage reclamations and communicate with customers, print service reports * Visitor: use Taskpool for evidence of incoming and leaving visitors in your company * Document: use TaskPool for evidence of different Versions of documents including comments You can set up TaskPool in a few minutes and configure it step by step. Publisher: DEK Software International| Date: 20-03-2009 | Size: 42922 KB
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	ViArt Shop Free | License: Freeware |
	ViArt Shop Free is a powerful, flexible and easy to use template-driven PHP shopping cart system, which is fully customisable to suit almost any design or function. It includes many advanced features such as a powerful content management system, a forum, helpdesk support system, integration with Froogle, and full built-in compatibility with many payment processing companies including PayPal, 2CO, WorldPay, LinkPoint, Protx and more. It also includes a full backoffice solution for managing order processing, featuring UPS, FedEx and USPS integration. The free version of ViArt Shop is limited to 50 products in 10 categories, but is otherwise completely functional. Publisher: ViArt Limited| Date: 15-10-2006 | Size: 3300 KB
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	Responsive Knowledgebase | License: Demo |
	Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.. Publisher: Responsive Software| Date: 17-07-2002 | Size: 437 KB
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	rapidHELP | License: Demo |
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Publisher: rapidHelp Software| Date: 10-01-2005 | Size: 46080 KB
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	statlook 2 | License: Demo |
	statlook is a powerful tool for Internet usage monitoring, user activity recording, remote helpdesk, screen capture, application usage tracking and work time control. In-depth reports and statistics enable you to manage staff efficiently. With statlook you can keep an eye on every detail of PC and user activity connected to your corporate network. Powerful Internet monitor tool you can use for Internet usage tracking, employee activity recording, tracking idle times during work and many more. You can record any online activity for further analysis. This PC surveillance tool with built-in Internet monitor feature gives you full insight into your employees' activities. Publisher: AplusC Systems| Date: 05-09-2006 | Size: 63811 KB
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	VersaFCT Web Form Tool | License: Demo |
	Create Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world. Not Browser Specific - your end users can complete Forms and Surveys using Internet Explorer, Firefox or Netscape. Ability to Create Unlimited Forms and Receive Unlimited Responses. Can easily be integrated with our versaSRS HelpDesk Software - enabling you to Survey Customers Relating to Your HelpDesk Services.. Publisher: VersaDev| Date: 03-02-2006 | Size: 2041 KB
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	Polar Help Desk Free | License: Freeware |
	Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. Publisher: Polar| Date: 19-02-2007 | Size: 9722 KB
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	NetWrix Password Manager | License: Shareware |
	NetWrix Password Manager gives end users ability to securely manage their passwords and resolve account lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing most helpdesk workload in many organizations. Password complexity and expiration policy requirements lead to frequently forgotten passwords and account lockouts, increasing overall administrative burden. Publisher: NetWrix Corporation| Date: 26-06-2007 | Size: 1146 KB
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	Password Reset Manager | License: Shareware |
	Password Reset Manager gives end users ability to securely manage their passwords and resolve account lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing most helpdesk workload in many organizations. Password complexity and expiration policy requirements lead to frequently forgotten passwords and account lockouts, increasing overall administrative burden. Publisher: Password Reset Manager| Date: 26-06-2007 | Size: 1146 KB
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	Self-service Password Reset Manager | License: Shareware |
	Password Manager gives end users ability to securely manage their passwords and resolve account lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing most helpdesk workload in many organizations. Password complexity and expiration policy requirements lead to frequently forgotten passwords and account lockouts, increasing overall administrative burden. NetWrix Password Manager is a simple and cost effective solution that allows users to reset forgotten passwords, troubleshoot account lockouts and unlock their locked accounts manually, through convenient web-based self-service portal and integration with standard Windows logon procedure. Publisher: Self-service Password Reset Manager| Date: 26-06-2007 | Size: 1146 KB
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