Software Listing: Free Help Desk Software

	System Monitoring Protocol (SMP) | License: Shareware |
	Automatic PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues.. Publisher: Eastbow Lab| Date: 01-05-2003 | Size: 1025 KB
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	Ticket System Editor | License: Comercial |
	Ticket System Editor software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.. Publisher: Solkeys Information Technologies| Date: 10-02-2003 | Size: 221 KB
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	Boldcenter Operator Client .NET | License: Freeware |
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.. Publisher: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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	Network Auditor | License: Shareware |
	Network Auditor gives you the power to determine exactly what hardware and software is installed on your network, from your desk. No client software, no footprint on the remote machine, no hassel! As well, Network Auditor will let you know when changes occur on your network, so you'll know when new software is installed or when a piece of hardware stops functioning or goes missing.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 149 KB
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	Web Based Helpdesk Add-In for MS Outlook | License: Shareware |
	A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Free 14-day trial.. Publisher: Auscomp| Date: 03-06-2006 | Size: 637 KB
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	Prop Web | License: Demo |
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. The application is 100% web-based and is ready to install on almost any system.. Publisher: PCAONLINE.com| Date: 01-03-2003 | Size: 3072 KB
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	VersaSRS HelpDesk | License: Freeware |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 26-07-2006 | Size: 7483 KB
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	Polar Help Desk | License: Shareware |
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Publisher: Polar| Date: 20-09-2006 | Size: 9444 KB
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	Network Inventory Manager | License: Shareware |
	Network Inventory Manager is a tool that helps network administrators and help desk staff to more easily manage their networks. Network Inventory Manager 3.0 includes a highly customizable interface, allowing you to manage the equipment and softare on your network, deal with any troubles that arise, track your time, and generate detailed reports including Software Legitimacy and Total Cost of Ownership.. Publisher: Microforge.net Limited| Date: 15-03-2003 | Size: 151 KB
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	DEKSI Network Inventory | License: Shareware |
	DEKSI Network Inventory provides a complete software and hardware inventory of all your network p.c.'s. DEKSI Network Inventory is an extremely powerful, feature rich, advanced, but easy to use software system designed to provide network administrators with comprehensive and detailed reporting on all the software and hardware inventory installed on your networked computers. You can view the Information remotely, generate a variety of different reports, as well as track the changes that occurred since your last inventory was run. With DEKSI Network Inventory you can export this valuable information into MS Access, MS Excel, CSV, and very soon, SQL!!. Publisher: DEK Software International| Date: 11-09-2008 | Size: 3200 KB
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	JiJiTechnologies Password Reset | License: Freeware |
	JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.    Features:  1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.  2. Supports Password Reset/Unlock account/Change Password through web with/without help desk.  3. Publisher: JiJiTechnologies| Date: 11-05-2008 | Size: 4275 KB
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	DTMS Issue Control | License: Demo |
	Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests, and remotely manage devices on your network. The software is easy to use and install, and is very flexible. Features:  Logs, numbers, Organizes, and prioritizes work order requests  Built in remote tools that allow you to take remote control over any PC or server on your network.  Communicate work order status to end users and support staff  Users can submit their own work order requests using a browser based form  Built in reporting features  Works with a variety of database formats (File, MS SQL, *Coming  soon! - MySql)  Built in application security  Ability to customize forms and data to meet your organizations specific needs. Publisher: DTMS Technologies| Date: 22-03-2006 | Size: 11230 KB
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	LBE Web Helpdesk | License: Shareware |
	Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Publisher: Leigh Business Enterprises Ltd.| Date: 06-03-2008 | Size: 2304 KB
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	BridgeTrak Help Desk Software | License: Demo |
	Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues. Publisher: ScriptLogic (Pittsburgh PA Office)| Date: 13-05-2008 | Size: 55972 KB
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	ManageEngine ServiceDesk Plus | License: Freeware |
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. Publisher: AdventNet, Inc.| Date: 05-05-2005 | Size: 28159 KB
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	VersaSRS Help Desk | License: Demo |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 28-11-2005 | Size: 24297 KB
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	DEKSI Network Audit | License: Shareware |
	DEKSI Network Audit provides a complete software and hardware inventory of all your network p.c.'s. DEKSI Network Audit is an extremely powerful, feature rich, advanced, but easy to use software system designed to provide network administrators with comprehensive and detailed reporting on all the software and hardware inventory installed on your networked computers. You can view the Information remotely, generate a variety of different reports, as well as track the changes that occurred since your last inventory was run. With DEKSI Network Audit you can export this valuable information into MS Access, MS Excel, CSV, and very soon, SQL!!. Publisher: DEK Software International| Date: 20-06-2008 | Size: 3173 KB
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	Shut Up And Reboot | License: Shareware |
	Easily record, update and report on users, computers, peripherals, software, user training and support issues. The optional HTTP Server allows users to request support via browser, and lets technicians update support requests and inventory information via browser, as well. The spread sheet wizard lets you create reusable layouts and apply filters using the Query Wizard before creating Excel format spread sheets.. Publisher: Dennis Baggott and Sons| Date: 01-01-2001 | Size: 3395 KB
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	Reminder Forwarding | License: Demo |
	Automatically sends your Outlook reminders to your mobile phone when you are not at your desk. When any of your Outlook reminders pop up, Reminder Forwarding will wait for you to click Snooze or Dismiss. If you do not click on the reminder within 60 seconds your reminder will instantly be sent to your mobile phone. You may easily change the timeout period. Installs in seconds. Features:  Automatically forwards your reminders to your mobile phone or personal email when you are away from your desk  Sends your calendar appointments to your mobile phone or personal email  Forwards important emails to your mobile phone or personal email. Publisher: Blue Lakes Technology, Inc.| Date: 02-01-2006 | Size: 769 KB
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	Carnival Jackpot | License: Freeware |
	Breakout your beads and step up to see how lucky you are! Carnival Jackpot brings you the thrill of a casino without having to leave your desk. We've added some unique new tricks and a wild carnival theme to our most popular game for 24 hour, all year long, bell ringing excitement.. Publisher: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	Boldchat Operator Client .NET | License: Freeware |
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.. Publisher: Bravestorm, LLC| Date: 25-07-2006 | Size: 4627 KB
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	Alchemy Network Inventory | License: Shareware |
	Network Administrators use this tool to inventory computers in the corporate networks for the software and hardware configuration, generate software licenses reports, etc. The program does not require the client module to be installed on each individual workstation, but can be configured to inventory all network computers by only copying the files to a single shared folder on a file server. With Alchemy Network Inventory you can not only build comprehensive detailed reports on the network PC's configuration, but also export inventory information to SQL databases, intranet web sites, text files, etc. Publisher: M.I.S.Helpers| Date: 15-09-2008 | Size: 5165 KB
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	Picture-Desk Batch Converter | License: Demo |
	This is an advanced tool for batch conversion with lot of image processing features from rotating, image resizing, adding an anti-theft "X", overlaying text and/or a logo onto the image to more advanced requirements such as leveling RGB, HSL, brightness, contrast, gamma, adding IPTC information such as captions, copyright or photographer name, etc... In contrast to other batch converters, "Picture-Desk" enables you to select individual images or select groups of images (as many groups as you like) to convert in different ways, but all part of the single batch process. Let's imagine this simple task, you wish to insert text and a graphic logo onto 100 image files, but amongst them, 10 files must be rotated clockwise, 20 anti-clockwise, the remaining 70 need no rotation. Publisher: KudrSoft| Date: 12-08-2008 | Size: 1390 KB
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	Easy-CSS | License: Shareware |
	For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts. Define as a technician any person in your company that is capable of dealing with customers problems. Publisher: kosmos BOS| Date: 16-03-2006 | Size: 9477 KB
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	Network Management Suite | License: Shareware |
	Complete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report.. Publisher: M.I.S.Helpers| Date: 25-08-2008 | Size: 8931 KB
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	Qasper Business Organizer | License: Freeware |
	Qasper Free Personal is our full-featured, free, single-user version of Qasper's powerful, on-demand Workgroup CRM and and Business Information Organizer software (www.Qasper.com). Full of creative and unique features, Qasper empowers you, your workgroups and your business to organize, centralize, manage and visualize your personal and business information. 20+ integrated modules provide you with all the functions needed to manage contacts, connections and documents, record and track opportunities, projects and issues, perform order entry, handle actions, activities, emails and to dos, run your daily calendar, build and run reports and queries, and visualize your data. Publisher: Dalco Technologies Inc.| Date: 12-10-2006 | Size: 17413 KB
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	32-bit Picture-Desk Batch Converter | License: Shareware |
	This is an advanced tool for batch conversion with lot of image processing features from rotating, image resizing, adding an anti-theft "X", overlaying text and/or a logo onto the image to more advanced requirements such as leveling RGB, HSL, brightness, contrast, gamma, adding IPTC information such as captions, copyright or photographer name, etc... Convert files (say from TIFF to JPG) and save output files to a fixed target (KB) size. In contrast to other batch converters, "Picture-Desk" enables you to select individual images or select groups of images (as many groups as you like) to convert in different ways, but all part of the single batch process. Publisher: KudrSoft| Date: 19-12-2006 | Size: 1382 KB
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	Pure Patience | License: Freeware |
	Pure Patience is a card game of patience, or solitaire, as it is called in America. The object of the game is to combine the tiles as a full house. Cards are shuffled and placed on the desk in 4 rows with 13 cards in each. The way you place cards on a desk in a traditional patience card game usually depends on your liking, spirits or whim, but the software will do it for you, and you will only have to do the most interesting thing - to play the game! The starting card is the leftmost card in the uppermost row. It designates the starting suit and rank. This card cannot be relocated during the game. Publisher: Pingram Marketing| Date: 30-03-2005 | Size: 871 KB
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	Responsive Knowledgebase | License: Demo |
	Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.. Publisher: Responsive Software| Date: 17-07-2002 | Size: 437 KB
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