Software Listing: Escalation

Escalation Tracking is a software implemented as a web based tool which will let you track critical product issues Escalation Tracking web database is an easy to use, easy to setup program designed to work with your existing IT framework to help provide visibility to field problems to the factory level. When normal field procedures do not resolve discovered product defects, the escalation database helps provide information to a wide audience and necessary personnel.Escalation Tracking is a software implemented as a web based tool which will let you track critical product issues after the normal process fails.

  • Publisher: arclabs.net
  • Date: 18-10-2009
  • Size: 36659 KB
  • Platform: Win2000, WinOther, WinServer

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it.

  • Platform: Win2000, WinOther

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases..

  • Platform: PHP, Scripts

Features: Class Routing; Email Parsing for new tickets; Email Parsing help desk replies; Parts Management; Asset Management; Priorities; Levels/Escalation; Parts/Travel/Labor/Misc Costs; File Attachments.

  • Platform: PHP, Scripts

bigWebApps has just released 'Levels and Service Request Escalation' for bigWebDesk. This feature enables organizations to create multiple support tiers for ticket escalation. Organizations will now be able to route open requests based on the varying skill levels of technicians..

  • Platform: Misc Scripts

A lightweight, highly-hackable, embeddable solution that takes ATOM / RSS feeds, applies filtering and escalation rules to the feed and pushes selected entries out to IM and SMS clients.
Atom / RSS Accelerator License - GNU General Public License (GPL).

  • Platform: WinOther
  • SysMan
  • License: Demo
  • Price: 495
  • Rating

Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable. Call and event escalation and automated response triggering. Access or SQL database..

  • Platform: WinOther

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.

  • Platform: Win2000, WinOther

Enterprise Alert to sends business-critical alerts to your mobile. It provides highly reliable SMS alerts for business critical systems, fully automated escalation, 2-way SMS applications and seamless integration into your IT and 3rd party applications, e.g. Exchange,Whatsup,Openview and Tivoli. message master(tm) Enterprise Alert significantly improves the availability, productivity and continuity of critical business processes using SMS. message master(tm) Enterprise Alert provides a set of features: - Reliable SMS-Gateway for your enterprise - 2-way SMS messaging through PC-connectable GSM devices and direct SMSC links - 3rd-party interfaces include HTTP, SOAP, .

  • Platform: Win2000, Windows Server, WinOther

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments.

  • Platform: Win2000, Windows Server, WinOther

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.

  • Platform: Win2000, Windows Server, WinOther

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly.

  • Platform: Windows Server, Windows Vista, WinOther
  • TaskPool
  • License: Shareware
  • Price: 495.00
  • Rating

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to communicate with your outsourcing partner * Task: create a to do list from your meetings * Bugs: track bugs and fix them * Job Applicants inquiry: communicate with job applicants and have a record of interviews * Reclaim: manage reclamations and communicate with customers, print service reports * Visitor: use Taskpool for evidence of incoming and leaving visitors in your company * Document: use TaskPool for evidence...

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation, automatic notifications, sort, search through, and more. HelpDesk lite is opensource software released under GNU General Public License. The are a number of advantages that opensource code offers over closed source: * Security: Access to source code makes it easier to detect security flaws in software * Customization: Open source applications may be customized by anyone with the requisite skill * Restriction: Open source applications can be used without any restrictions...

  • Platform: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac PPC, Tablets, Unix, Win2000, Win7 x32, Win7 x64, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther, WinVista, WinVista x64

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers.

  • Platform: Win2000, WinOther

HelpMaster PRO is a powerful and feature rich helpdesk and call center system The HelpMaster PRO Enterprise Edition is a help desk, CRM, and call center software system. Windows 9X, NT, ME, 2000, & XP compatible. MS SQL compatible. It features a full client-server SQL Server database as it's core and offers a complete list of enterprise features. Key Features include: Complete Call Tracking; Fast Problem Resolution; Web Access for Client and Staff; Automatic Call Escalation; Very Customizable; Flexible Contact Management; Asset Management; Change Management; Comprehensive E-mail/pager/SMS support; Profile based Security; Over 80 Management Reports and much more.

  • Platform: WinOther

Golden Rules Organizer v0.1.7 (Beta) is professional desktop planner and goal system. It provides three planning levels: mission & values, projects, recurring and one-time activities. Supporting facilities include actual effort logging, contacts management, hierarchical notes (mind map), hierarchical time slots definition (examples: arrangements, value-adding activities).Allows for unrestricted number of clickable references (e.g., to files and web sites) to be attached to any item, such as log, project item, activity. Each reference may include title, link, numeric value (totals will be calculated), date, true/false flag.

  • Platform: Windows Vista, WinOther

message master Enterprise Alert is a program that allows organizations to use Voice, SMS, Email and IM messaging. message master Enterprise Alert is an enterprise-class software for automation of alerts and notifications. message master Enterprise Alert is an application that allows organizations to use Voice, SMS, Email and IM messaging for business-critical communication. Upon occurrence of business-critical events the software picks the responsible person or task force. It takes care of delivering the alert message, processing the delivery notifications and responses and of escalating the event to make sure it is handled of properly and by the right person.

  • Platform: Win2000, WinOther, WinServer

ServerDefender Artificial Intelligence (AI) Web application firewall is designed to provide IMMEDIATE PROTECTION for Web sites and applications running on the Microsoft IIS Web server by blocking Web attacks including SQL injection, buffer overflows, cross-site scripting (XSS) and request forgery (CSRF), directory traversal, zero-day, brute force, dictionary, denial of service and others.ServerDefender AI then goes beyond mere signature blacklisting by learning, from your Web logs or by MONITORING TRAFFIC with your guidance, exactly what is legitimate traffic for your site -- and blocking anything else! An advanced BEHAVIORAL ENGINE (AI) organizes IIS server requests into a multi-dimensional baseline of normal system activity.

  • Platform: Win2000, Windows Server, WinOther

An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. It can monitor any number of Outlook folders and mailboxes and automatically process incoming emails to support cases. Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual tasks significantly while making it easier to work flexibly.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

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