Software Listing: Customer Support

	Simple Business Invoicing & Inventory | License: Shareware |
	A complete sales management system that includes: invoicing, inventory management, automated billing, mailing list management, customer management and sales tracking. Invoices and bills can be printed on plain paper or emailed directly to customers. Program features an intuitive interface with pick lists and menus that minimize typing and maxamize productivity. Includes extensive reporting for sales, tax, inventory and customer analysis.. Publisher: OWL Software| Date: 03-02-2003 | Size: 846 KB
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	Amphis - Customer | License: Shareware |
	Amphis - Customer is a customer database that makes it easier to generate quotes and invoices, manage your email, keep track of who owes you money, send reminders, store correspondence and sales history. Email templates allow you to send standard emails and standard email replies including attachments. Reminders help you to get organized eg customers we need to phone or email, quotes or invoices we need to create, invoices that are due or overdue, customers we are expecting to call us. Simply drag and drop an email from Outlook onto the main form to add an email to the customer history. Publisher: Amphis Software| Date: 7-11-2009 | Size: 2827 KB
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	Live Site | License: Demo |
	The software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internt business - absence of direct contact with the customer. Your company may be represented in the Internet by the company divisions, and it would depend on you only, where you put the link on the site and what employee should be connected with the customer. Besides, you have an opportunity to control your expenses for our software, as you pay only once by buying a license for the program. Publisher: Intermedium Corp.| Date: 30-09-2005 | Size: 7854 KB
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	Prop Web | License: Demo |
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. The application is 100% web-based and is ready to install on almost any system.. Publisher: PCAONLINE.com| Date: 01-03-2003 | Size: 3072 KB
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	Request Tracker | License: Shareware |
	Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.. Publisher: CyberNiche Software| Date: 23-11-2001 | Size: 4 KB
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	DEKSI CRM for Linux | License: Shareware |
	DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 23-11-2007 | Size: 39473 KB
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	DataTrack System | License: Shareware |
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. Publisher: Magnoware Systems| Date: 23-10-2006 | Size: 13024 KB
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	Skymol Communicator Live Help Software | License: Shareware |
	Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat and their simultaneous combinations communication forms through your web site. Skymol offers on-demand customer service software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time multi-media connection between an agent and a web site visitor. It is easy to use with no software downloads or user setups, or without setting any hardware equipments (except webcams and headsets). Publisher: Skymol Corporation| Date: 24-04-2007 | Size: 1 KB
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	Type Pilot | License: Shareware |
	Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will automatically replace it with the required phrase or a paragraph. You can use Type Pilot as a depository for storing thousands of long words, phrases, sentences, paragraphs or even entire messages. You don't even have to define keywords for them - any phrase can be easily "extracted" from Type Pilot using a tree-like structure. Publisher: Two Pilots| Date: 04-05-2006 | Size: 265 KB
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	Shareware Assistant | License: Shareware |
	Shareware Assistant (SWA) is a program designed to help shareware authors process orders, manage their business, track customer information and offer/ship physical product (through our SwiftCD interface). It can automatically retrieve order mails from registration services, such as RegNow, SWReg, and ShareIt. Order confirmation e-mails are parsed and the data is stored in a local database. Authors can also define custom email templates and write individual key generator DLLs. SWA can send registration email to customers and also supports mailing list for easy customer communication. With SWA, you can automatically receive orders and send registration emails to customer. Publisher: OCloud Software| Date: 25-08-2004 | Size: 3650 KB
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	Easy Time Tracking | License: Freeware |
	Easy Time Tracking is a powerful, yet extremely easy-to-use time management and customer billing application. Easy Time Tracking is an ideal solution for the individual contractors who need to know how much time they spent on certain tasks and how many hours they need to bill their clients for. Your company should get a copy of Easy Time Tracking if it needs to track employees' or contractors' time, have the detailed statistics on who and how spends the time on one or several projects, track expenses and know how profitable were the projects for a certain customer. These people will benefit greatly from using Easy Time Tracking: Software Developers, Web Designers, IT Contractors, Engineers, Accountants, Lawyers, Construction Workers, QA Specialists, Financial Advisors, Writers, Technical Support Specialists, and many others. Publisher: Logic Software, Inc.| Date: 15-12-2008 | Size: 4897 KB
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	Queuing Model Excel | License: Shareware |
	Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).. Publisher: Bizpep| Date: 16-07-2001 | Size: 151 KB
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	InstantSalesTracker Free Edition | License: Freeware |
	InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history. And reports are so easy to create, they're only a click away - invoices, picking slips, delivery dockets, purchase orders, sales reports, marketing reports and dispatch trends. Publisher: jDynamic| Date: 27-06-2006 | Size: 1912 KB
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	Vuechat | License: Shareware |
	VueChatCS functions as a plug-in replacement module for a company web site’s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives. The product does not require the customer to download or install any software. It is integrated with the web pages via a “call” or “collaboration” button that starts an instant interactive session. The basic configuration of VueChatCSincludes: :: Web Based Chat Applet :: Text-Based Chat Video – Real-Time Streaming Video (Static photograph is optional) Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives). Publisher: Alexey Suhih| Date: 10-01-2000 | Size: 738 KB
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	4Sales CRM | License: Demo |
	4Sales CRM is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. 4Sales CRM is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.. Publisher: Terrasoft CRM Software| Date: 14-02-2004 | Size: 10137 KB
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	NovoCRM | License: Shareware |
	Manage customers anytime, anywhere with NovoCRM. Make your customer raving fans with NovoCRM, the best CRM solution. Supports MS Access, MS SQL and mySQL database engines. Unlimited User License for only 99 USD. Publisher: NovoCRM| Date: 23-01-2007 | Size: 11426 KB
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	ICU Conference | License: Demo |
	The best sales, customer support and conferencing solution in the world just dropped on your lap - want to know how to use it? We're not exaggerating. This technology is what the Internet was created for. With it you can talk to your customers while you look them in the eye. You can share files and run each others desktops. Do some serious troubleshooting, work out an idea on a white board. And of course email, multipoint conferencing, voice/video...you get the picture. And one more thing you need to know. This standards based solution will seamlessly integrate with any firewall out there whether it is yours or your customers. Publisher: AdriaComm, LLC| Date: 29-05-2005 | Size: 10094 KB
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	dbLink CRM and ERP | License: Shareware |
	Customer Relationship Management (CRM) is aimed keeping your customers happy. DBLink-CRM on demand Marketing Automation will provide your marketing team with a view into the entire Customer Life Cycle marketing campaigns, automate lead qualification and follow up the future sales and support data. Analyzing and understanding how your campaigns are performing allows you to more accurately define those campaigns that work for you. DBLink-CRM marketing solutions provide detailed Campaign, Contact and Lead tracking, reporting and analytical tools to give your team precise measurements on all types of campaigns from radio spots to newspaper prints. Publisher: Database Link LLC| Date: 01-01-2008 | Size: 4 KB
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	Live Help 123 | License: Demo |
	Live Help 123 - Live help, live support, live sales and instant messaging. Live Help 123 is a hosted service that allows visitors to your web site to communicate with sales people and customer support staff. The visitors only need a web browser. Live Help 123 is a hosted service that allows visitor to your web site to communicate with sales people and support staff using a web browser in real time. The application is hosted on Akeni's own server, with us providing the administration and support for it. You only need to download a small, easy to use client side software for the operator. You can optionally omit the installation of the software all together by using a web based interface through your browser. Publisher: Akeni| Date: 22-11-2004 | Size: 3300 KB
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	Trouble Ticket Tracker | License: Shareware |
	Features of Trouble Ticket Tracker * Allows users add tickets * Enables users to view tickets raised * Facilitates editing tickets * Shows current status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ticket reports Uses of Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing issues * Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support. Publisher: TLI Offshore Software Development| Date: 24-03-2009 | Size: 195 KB
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	SightMax | License: Demo |
	SightMax for IIS provides real-time, live chat and live visitor traffic monitoring for your website. SightMax has a host of exciting built-in features, these include: Corporate Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (for example Sales and Support), Chat Conferencing and Operator 'Coaching'. There's even a Co-Browse feature that allows operators to view the exact page the visitor is viewing on the website at that moment. Other features include, Link Referrer Tracking and Navigation History, Chat Survey Generator, Page Push, Secure Chats, Operator Initiated Chat, Spell Check, Canned Responses and more. Publisher: SmartMax Software, Inc.| Date: 14-01-2005 | Size: 40323 KB
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	EZ Small Business Software | License: Demo |
	Are you still running your Small Business with Spreadsheets? EZ can help you take your business to the next level. EZ Small Business Software is a complete business management program perfect for companies who take sales by the Internet, phone or mail. Our order entry software helps you: Manage Customer Data, Process Orders, Track Inventory Generate Receipts & Invoices, Analyze Sales, Print Labels. You can even generate email lists for email marketing campaigns. Enter new customers and orders. Or pull-up your existing customers and view their order history. Generate receipts or invoices for orders placed. Publisher: All-Pro Software| Date: 06-04-2005 | Size: 8795 KB
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	Web Help Desk | License: Shareware |
	The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? ...or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution! Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software. CORE FEATURES INCLUDE: 100% Web-based IT Service Management (ITSM) Solution - Incident & Problem Management (Issue Tracking) - Asset & Configuration Management (CMDB) - Two-Way E-Mail Correspondence - Knowledge Base Management - LDAP / Active Directory Synchronization - Reporting Included - Customer Satisfaction Survey Management - Vendor Neutral: Windows, Mac OS X, Linux, or Unix As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests. Publisher: MacsDesign Studio LLC| Date: 04-06-2008 | Size: 77824 KB
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	InstantSalesTracker | License: Shareware |
	InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history. And reports are so easy to create, they're only a click away - invoices, picking slips, delivery dockets, purchase orders, sales reports, marketing reports and dispatch trends. Publisher: jDynamic| Date: 08-11-2005 | Size: 794 KB
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	BeAnywhere Support Express | License: Demo |
	Professional remote support solution. Unlimited support sessions. There is no limit to how many customers you provide support service or to how many support sessions you establish. Remote control, File transfer and Chat. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians spent. Export all data to an Excel file for further analysis and as proof of your work. Publisher: Multiplicar Negocios| Date: 15-06-2009 | Size: 2857 KB
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	7ContactMacOSX | License: Shareware |
	Customer relations management for small business. Easy to use, schedule follow up appointments, tasks, call reports, mail merge and letter writing, mailing labels. Upgradable. [Win/Mac] 7Contact is a sub-set of 7Office, a comprehensive enterprise sales cycle solution -- customer price proposal writing, invoicing, inventory control, purchasing, cost analysis, task assignments, accounts receivable/payable. Upgrades to 7Office are easy. Imagine having just one list of clients and prospects, all in one place, presenting all client interactions from call reports to invoice payments, and everything in between, made accessible to all authorized users. Publisher: 7Office Inc.| Date: 13-09-2004 | Size: 10914 KB
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	7ContactMacClassic | License: Shareware |
	Customer relations management for small business. Easy to use, schedule follow up appointments, tasks, call reports, mail merge and letter writing, mailing labels. Upgradable. [Win/Mac] 7Contact is a sub-set of 7Office, a comprehensive enterprise sales cycle solution -- customer price proposal writing, invoicing, inventory control, purchasing, cost analysis, task assignments, accounts receivable/payable. Upgrades to 7Office are easy. Imagine having just one list of clients and prospects, all in one place, presenting all client interactions from call reports to invoice payments, and everything in between, made accessible to all authorized users. Publisher: 7Office Inc.| Date: 13-09-2004 | Size: 11876 KB
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	System7 SUL | License: Demo |
	System7 is a multi user contact and opportunity management interface for the Microsoft Windows environment. The package operates with Microsoft Office to provide a complete customer management package. Find contacts and their related correspondence quickly and easily, track and build customer quotations with point and click ease, trace customer contact history, manage multiple diaries and generate forecasting and sales reports in seconds. Click to Website, email and CallerID logging is all provided as standard. System7 is available for single users with standard schema functions through to unlimited licensing with open source code for full system integration and unlimited expansion. Publisher: abASE| Date: 19-11-2002 | Size: 4269 KB
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	Excel Invoice Manager Express | License: Shareware |
	Excel Invoice Manager Express edition is an invoice software for small or home business invoicing. It is seamlessly integrated with Microsoft Excel, providing you with a true what-you-see-is-what-you-get invoice form for creating invoices. If you have Microsoft Excel 2000/XP/2003/2007 installed on your Windows 2000/XP, you can get the invoice software up and running in 10 minutes or less. The invoice software handles all small or home businesses invoicing needs, allowing you to easily manage customers, products, invoices and payments. The invoice software is suitable for businesses that are not registered to bill/collect tax, businesses with one level of tax and businesses with 2 levels of tax (e. Publisher: Billing Invoice Software Office-Kit.com| Date: 23-01-2009 | Size: 5263 KB
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	SliQ Invoicing and Quoting | License: Shareware |
	SliQTool's SliQ Invoicing and Quoting software package lets you quickly create invoices and quotes suitable for use by small or medium-sized businesses. Within seconds you can create invoices, quotes or customer statements without needing to learn how to use complicated accounting software. SliQ provides a wide range of features including multiple invoice templates with a range of customisation options. SliQ allows you to: 1. Create invoices, quotes and credit notes. 2. Create a database of customer details 3. Track customer payments 4. Create customer statements and ageing reports 5. Publisher: SliQTools| Date: 21-08-2009 | Size: 36513 KB
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