Software Listing: Customer Support

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues.

  • Platform: Java, Tablets, Win2000, Windows Server, Windows Vista, WinOther

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. Provides customer support and account management via your blackberry, PDA or any Internet connection. All 100 percent web browser based with Shared open source code. CRM Software System and Customer Self Service. Online CRM and customer support software systems and solutions.

  • Platform: Win2000, Windows Server, WinOther

KariChat is a live chat application for providing live customer support and answering pre-sales questions on your website.By using KariChat, you can: Chat in real time, without page refresh or delay. Get information about your visitor instantly, like which country he is in and what is his IP address. Know which page your visitor came from (referring page). Know which search engine your visitor used to find you, and what keywords. Talk with up to 5 visitors/operator. Start with 1 operator, and upgrade to up to 20 operators. Use online/offline images on your website, which lets your users know if you have operators available for chat.

  • Platform: Misc Scripts

Green Desktiny is a software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price. Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided by this product. As integrated with Knowledgebase System, this product will help you to create a good Knowledgebase/FAQ with an easy way. You will have many benefits with this product.

  • Platform: PHP, Scripts

Omnistar Live is a live customer support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase of information. Omnistar Live is also a dynamic call tracking software solution that can be used to manage support and sales issues reported in any help desk call center..

  • Platform: PHP, Scripts

Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams and headsets). It is completely web-based. The software lets you talk live in voice, video, and chat of course with your customers and web site visitors from anywhere in the world so you can build a personal relationship with them with no phone costs.

  • Platform: Linux, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Win2000, WinOther, WinVista

Proactive Customer Support 2006 was uploaded on September 30, 2006. This new release is file compatible with version 2.0 and, although optional, it is a free version upgrade to registered (licensed) users of version 2.0. The web page interface for this version is provided in the newer ASP .NET format, aspx pages instead of Classic ASP pages. The web pages are provided with several styles to allow you to display the web pages with a different look and feel. I will initially leave the site license price as $299 which covers both the windows application and the web interface for as many users as you like.

  • Platform: Windows 7, WinOther, WinServer, WinVista

Customer Support Organizer Pro,database software for Windows. Simple database management system that helps you to organize, track, and manage your customer support activities. 4 simple databases included in Customer Manager Pro: Personnel manage your customer support personnel. Customers: manage your customers. Issues: catalog, manage, and track all issues. Log: track all activities. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data fields. Unlimited number of records. Unlimited number of databases.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, Windows Vista, WinOther

ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing.

  • Platform: Misc Scripts

Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET)..

  • Platform: Asp, Scripts

A sophisticated eCRM Live customer support help desk system. Similar to Humanclick and liveperson, Increase your sales by providing live chat customer support on your site. Developed in ASP.NET and SQL Server 2000 stored procedures, Absolute Live Support lets you have unlimited representatives and departments,use proactive chat and visitor tracking, push pages and documents to the user,call transfers between representatives,instant messenger, detailed reports and stats plus more!.

  • Platform: Asp, Scripts

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time..

  • Platform: CGI and Perl, Scripts

Get a 100% Free, remotely hosted live customer support solution. Provide a superior level of customer support for your visitors through our live chat system. Learn how visitors are using your website using real time visitor tracking. Find our where your visitors are coming from and how they are using your services using our advanced visitor tracking and referral analysis tools. Live help, customer support, visitor and referral tracking tools for your website for free! Best of all our live help customer support solution only takes a few minutes to get and up running. Create and account, perform some basic configuration, insert a couple of lines of HTML/javascript code on your web pages and you are ready to go.

  • Platform: PHP, Scripts

AlstraSoft Live Support is a PHP based customer live help software which allows you to run a profitable business offering remotely hosted live customer support service for your members. Functions include: initiate chat, referrer tracking, capture visitor data, push surveys, multiple chat sessions, canned responses, sound alert, online/offline status, leave a message if offline, email notifications, save transcripts, real time monitoring of visitors and many more. Live Support also features an automated payment membership system so that members can pay for your live support service using PayPal.

  • Platform: PHP, Scripts

Get a 100% Free, remotely hosted online help desk customer support solution. Provide a superior level of customer service for your visitors through our web based help desk software. Instead of just letting customers email you with their support requests, why not have them open a support ticket on a professional online help desk. That way you can manage and prioritize your customer support issues to provide a much higher level of customer service. Effective customer relationship management is critical for your website and a having professional online help desk is an integral part of any CRM solution.

  • Platform: Misc Scripts

Get a 100% Free, remotely hosted live customer support solution. Provide a superior level of customer support for your visitors through our live chat system. Learn how visitors are using your website using real time visitor tracking. Find our where your visitors are coming from and how they are using your services using our advanced visitor tracking and referral analysis tools. Live help, customer support, visitor and referral tracking tools for your website for free!.

  • Platform: Misc Scripts

Support Center is Unix compatible. Support Center is a PHP/MySQL based customer support system that increase the productivity and efficiency of your support staff. Main features: staff logging, in-built knowledge base, multiple languages support, automated email notifications, email templates, customizable end user interface, admin can create and manage unlimited techs, access to open, assigned and closed tickets, view and manage users database, view customer's support history or info by a click, and much more..

  • Platform: PHP, Scripts

We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too. We proudly present a Green Desktiny for you. Green Desktiny comes with simple and easy on ticket management, user friendly knowledgebase, unlimited staffs, unlimited departments, multi language support, custom field support and many others.

  • Platform: Linux, Unix, Win2000, Windows Server, WinOther

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments.

  • Platform: Win2000, Windows Server, WinOther

APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. It starts at only US $ 7.95 per month. Chat is secured by 128 bit encryption. 24*7 free live support. No setup fees. Save 50-80% More compared to other chat solutions. No Credit Card Required during the free trial period. You do not need any space on your web server. Chat is secured by 128 bit encryption. No programming required. Unlimited number of operators. Fully customizable..

  • Platform: Linux, Mac OS 9, Mac OS X, Mac PPC, Win2000, Windows Server, Windows Vista, WinOther

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