Software Listing: Customer Support Software

Omnistar Live is a live customer support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase of information. Omnistar Live is also a dynamic call tracking software solution that can be used to manage support and sales issues reported in any help desk call center..

  • Platform: PHP, Scripts

Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams and headsets). It is completely web-based. The software lets you talk live in voice, video, and chat of course with your customers and web site visitors from anywhere in the world so you can build a personal relationship with them with no phone costs.

  • Platform: Linux, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Win2000, WinOther, WinVista

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. Provides customer support and account management via your blackberry, PDA or any Internet connection. All 100 percent web browser based with Shared open source code. CRM Software System and Customer Self Service. Online CRM and customer support software systems and solutions.

  • Platform: Win2000, Windows Server, WinOther

Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim of saving businesses time and money, is such software actually worth it? Cold cash-on-cash return on investments often are 1,000% in Year 1 ? you can easily calculate ROI.

  • Platform: Win2000, WinOther

Help Desk Software is what we love and do. Including Customer Support Software. The market is saturated with pricey, and frustrating help desk's and support software. Our site provides free software in the customer support industry. Change the customer support paradigm, join the Alliance of Customer Support Software and work to build a better digital community. We have recently updated our listing to provide access to even more helpdesk software!.

  • Platform: PHP, Scripts

Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim of saving businesses time and money, is such software actually worth it? Cold cash-on-cash return on investments often are 1,000% in Year 1 you can easily calculate ROI.

  • Platform: Linux, Pocket PC, Unix, Win2000, Windows CE, Windows Mobile, Windows Server, WinOther, WinVista

Omnistar Live is a dynamic help desk support software system that allows you to log issues in a web based ticket system chat with your site visitors and creates a comprehensive web based knowledgebase. Omnistar Live is also dynamic call center support software that can track all support issues reported in a customer support center..

  • Platform: Misc Scripts

KariChat is a live chat application for providing live customer support and answering pre-sales questions on your website.By using KariChat, you can: Chat in real time, without page refresh or delay. Get information about your visitor instantly, like which country he is in and what is his IP address. Know which page your visitor came from (referring page). Know which search engine your visitor used to find you, and what keywords. Talk with up to 5 visitors/operator. Start with 1 operator, and upgrade to up to 20 operators. Use online/offline images on your website, which lets your users know if you have operators available for chat.

  • Platform: Misc Scripts

Omnistar Live is a live chat support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgbase of information. Omnistar Live is also a dynamic call tracking software solution that can be used the manage support and sales issues reported in any help desk call center..

  • Platform: Misc Scripts

Proactive Customer Support 2006 was uploaded on September 30, 2006. This new release is file compatible with version 2.0 and, although optional, it is a free version upgrade to registered (licensed) users of version 2.0. The web page interface for this version is provided in the newer ASP .NET format, aspx pages instead of Classic ASP pages. The web pages are provided with several styles to allow you to display the web pages with a different look and feel. I will initially leave the site license price as $299 which covers both the windows application and the web interface for as many users as you like.

  • Platform: Windows 7, WinOther, WinServer, WinVista

Green Desktiny is a software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price. Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided by this product. As integrated with Knowledgebase System, this product will help you to create a good Knowledgebase/FAQ with an easy way. You will have many benefits with this product.

  • Platform: PHP, Scripts

Whether deploying the Web Help Desk software as a pure help desk software solution, a customer support software solution, or an issue tracking software solution, you can be assured that the Web Help Desk feature set will accomodate your department's requirements to fulfill any submitted request more efficiently and effectively.

This free edition contains:
- No Trial Period or Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year

Free help desk software features include:
- Self Service and Ticket Submission Portal
- E-Mail to Ticket Conversion
- Knowledge Base - Internal and External
- 2-Way E-Mail Communications
- SLA E-Mail Alerts and Reminders
- LDAP and AD Integration
- Run Help...

  • Platform: WinOther

Customer Support Organizer Pro,database software for Windows. Simple database management system that helps you to organize, track, and manage your customer support activities. 4 simple databases included in Customer Manager Pro: Personnel manage your customer support personnel. Customers: manage your customers. Issues: catalog, manage, and track all issues. Log: track all activities. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data fields. Unlimited number of records. Unlimited number of databases.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Server, Windows Vista, WinOther

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues.

  • Platform: Java, Tablets, Win2000, Windows Server, Windows Vista, WinOther

APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. It starts at only US $ 7.95 per month. Chat is secured by 128 bit encryption. 24*7 free live support. No setup fees. Save 50-80% More compared to other chat solutions. No Credit Card Required during the free trial period. You do not need any space on your web server. Chat is secured by 128 bit encryption. No programming required. Unlimited number of operators. Fully customizable..

  • Platform: Linux, Mac OS 9, Mac OS X, Mac PPC, Win2000, Windows Server, Windows Vista, WinOther

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

  • Platform: Linux, Win2000, Windows Server, WinOther

Any particular company that does online business wants effective help desk software. In lots of cases, the software for help desk is a very important component to a perfect strategy of business that can assist both the client and company. Comparing, locating and researching, the available options can be a threatening undertaking, but it assists to be knowledgeable about your choices. Generally, a solution of the help desk software offers a centralized method to manage issues and problems in the management of website. With any particular e-commerce business, issues related to technical aspect will certainly occur.

  • Platform: AS/400, BEOS, Handheld, Java, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac PPC, MS-DOS, Netware, OpenVMS, OS/2, Palm OS, Pocket PC, RIM, Symbian, Unix, Win2000, Windows CE, Windows Mobile, Windows Server, Windows Vista, WinOther

SupportPRO SupportDesk 3.0 is a customizable web based helpdesk for complete customer support management. This open source software and Supports unlimited users, staff, departments, companies. Main features include email piping,POP3/SMTP support, integrated knowledge base, multiple themes, spam blocker, admin reports, reply templates etc...

  • Platform: PHP, Scripts

AJ HelpDesk is a ready to use web based customer support tool. You don't need worry about hosting & software updates. Sign-up and start using it. AJ HelpDesk includes powerful Ticketing System, Knowledge Base Management, Category Management, FAQ Management, Video Management & Live Chat. AJ HelpDesk supports News Mangement, Newsletter Management & RSS. The software designed with 4 user layers guest-user-staff-admin. This empowers the adminstrator to manage the site effectively. It includes powerful admin control with automated mail system to ensure SLA management. It is developed on robust PHP - MySQL , object oriented framework and SEO friendly.

  • Platform: Misc Scripts

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

  • Platform: Linux, Win2000, Windows Server, WinOther, WinVista

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