Software Listing: Customer Service

	DEKSI CRM | License: Shareware |
	DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 30-05-2008 | Size: 38902 KB
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	DEKSI CRM for Linux | License: Shareware |
	DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module, Skype interface, and employee contracts module!. Publisher: DEK Software International| Date: 23-11-2007 | Size: 39473 KB
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	HS Invoice Manager | License: Shareware |
	HS Invoice Manager is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES: Customer Accounts - Create, modify and delete customer accounts - browse and find customers - View outstanding balance, credit and turnover - Print out or export accounts - Create and print invoices - Service type invoices - Product type invoices - Issue Credit Notes - Record payments receipts - View account activity (sales) - Issue Account Statements Invoices, Credits, Payments: - Enter Invoice Items from predefined services or products - Select VAT rates - Add carriage option - Print and Save invoices - Product Invoicing linked to product database with stock control - Invoices automatically increase respective customer account balance - Issue credit notes and record payments (customer account balance adjusted) View Transactions: - All documents (invoices, credits and payments are saved to database and can be looked up later at any time and printed out or exported Products Database: - maintain list of products with product code, description, price and quantity - Control product stock level (record adjustments in and out) - Product stock reduced as invoices are issued. Publisher: Hillstone Software| Date: 08-09-2008 | Size: 380 KB
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	Igoodsoft CRM System | License: Shareware |
	Igoodsoft CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.It can manage your marketing, customers, suppliers, purchase, sales and orders.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.. Publisher: Igoodsoft| Date: 12-02-2007 | Size: 4915 KB
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	EasyCustomer | License: Shareware |
	Easy Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. The program allows you to differentiate customers on the basis of criteria that are already available (profession, supervisor, info as to where a customer came from) and customer "statuses" introduced by the user. The program supports the personalized Email posting, export and import of information from Excel and operations with customer groups. Publisher: EasyPrograms| Date: 17-04-2004 | Size: 1106 KB
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	Help Desk for IIS | License: Shareware |
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company organized and efficient. - Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system. Publisher: MIS Utilities| Date: 02-08-2006 | Size: 4208 KB
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	Boldchat Operator Client .NET | License: Freeware |
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.. Publisher: Bravestorm, LLC| Date: 25-07-2006 | Size: 4627 KB
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	CRMadar | License: Freeware |
	CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size companies. The CRMadar application facilitates contact management, campaign management and customer service. CRMadar is a software solution for Microsoft Windows 98, NT, 2000 or XP and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails. Publisher: MADAR| Date: 01-03-2004 | Size: 2807 KB
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	Business Letter Professional | License: Shareware |
	Business Letter Professional includes more than 1000 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters directly.Features: Accounting & Finance: raise capital, apply for grants, improve accounting methods, sell or buy shares, and improve your relationship with your banker. Publisher: eMatrixSoft| Date: 11-07-2006 | Size: 1223 KB
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	SightMax | License: Demo |
	SightMax for IIS provides real-time, live chat and live visitor traffic monitoring for your website. SightMax has a host of exciting built-in features, these include: Corporate Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (for example Sales and Support), Chat Conferencing and Operator 'Coaching'. There's even a Co-Browse feature that allows operators to view the exact page the visitor is viewing on the website at that moment. Other features include, Link Referrer Tracking and Navigation History, Chat Survey Generator, Page Push, Secure Chats, Operator Initiated Chat, Spell Check, Canned Responses and more. Publisher: SmartMax Software, Inc.| Date: 14-01-2005 | Size: 40323 KB
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	ProvideSupport: Live Chat for Website | License: Shareware |
	ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. Publisher: Provide Support, LLC| Date: 09-09-2005 | Size: 1567 KB
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	AvailSuite | License: Shareware |
	AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. AvailSuite is a proven choice for small and medium service companies, home businesses and service professionals. It is being used by: Gardening and Lawn Care companies, Personal Finance and Tax consultants, Machinery Repair and Maintenance companies, Plumbing and Cleaning service companies, Web Design and Software Development companies, and other service businesses. Publisher: MS Team LLC| Date: 02-04-2005 | Size: 83199 KB
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	MiraMail | License: Shareware |
	Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood means possible, email. Publisher: Nevrona Designs| Date: 06-11-2001 | Size: 2000 KB
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	Live Site | License: Demo |
	The software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internt business - absence of direct contact with the customer. Your company may be represented in the Internet by the company divisions, and it would depend on you only, where you put the link on the site and what employee should be connected with the customer. Besides, you have an opportunity to control your expenses for our software, as you pay only once by buying a license for the program. Publisher: Intermedium Corp.| Date: 30-09-2005 | Size: 7854 KB
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	AM NT Service | License: Freeware |
	This is NT Service for Private IM Network AM. This is first release of NT Service which can replace AM Server 1.2.0 or higher. This NT Service version is more stable and independent from user login / logout. If you are using AM Server 1.2.0 or higher on NT system then try this new NT Service version. The major advantage is remote administration of AM NT Service. It has been tested on 2000 / Windows XP / Vista Home Premium and should work on all Vista versions. On vista you need administrative rights to operate the service manager properly. This service is not supported on Win 98 / Me, but can be run manually for the sole advantage of remote administration. Publisher: AM| Date: 03-09-2008 | Size: 1907 KB
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	Car Sales Organizer Deluxe | License: Shareware |
	Car Sales Organizer Deluxe is a Windows software for car dealers, car salespeople. Software helps car dealers to organize, catalog, and manage all car and customer related information. You can quickly access to your auto customer details, easily keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports, intuitive and simple to manage your old and new car sales. Includes databases: Car Customer, Car Notes, Car Web Resources. Allows to create customized car customer management solutions.. Publisher: PrimaSoft PC| Date: 01-05-2005 | Size: 7500 KB
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	Basic Invoicing | License: Shareware |
	-Secure database that can only be opened using LTC Basic Invoicing software. -Optional login to protect software access. -Easy to read summary of customer services and invoices. -Account balance summary information. -Easy to use reporting. -Only one file to backup. -Optimized for Freelance, Home, and Small Office use with up to 3000 customers. -Data integrity checks, and built in database repair feature. -Designed for Windows® 2000 and XP. Publisher: Lowes Technologies Consulting| Date: 7-07-2006 | Size: 9728 KB
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	Green Desktiny | License: Shareware |
	We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too. We proudly present a Green Desktiny for you. Green Desktiny comes with simple and easy on ticket management, user friendly knowledgebase, unlimited staffs, unlimited departments, multi language support, custom field support and many others. Publisher: Greendesktiny.com| Date: 17-03-2006 | Size: 1883 KB
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	DataTrack System | License: Shareware |
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. Publisher: Magnoware Systems| Date: 23-10-2006 | Size: 13024 KB
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	Live Support ASP Chat Script | License: Demo |
	Download Live Web Chat support script demo which provides an easy and fast connection between customer and support executives for chat, messaging and online meeting to solve the problem of client, to provide the knowledge about products. It is complete online customer help software which provides full support to site visitor or clients with live, secure and dedicated connection. This is very easy to install, no need of any special control components and other server utility. Demo offers the complete functionality and unique features of the chat software with the communication between administrator and customer and look, feel & interface of software. Publisher: Live Chat Online| Date: 09-12-2005 | Size: 1218 KB
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	InstantSalesTracker Free Edition | License: Freeware |
	InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history. And reports are so easy to create, they're only a click away - invoices, picking slips, delivery dockets, purchase orders, sales reports, marketing reports and dispatch trends. Publisher: jDynamic| Date: 27-06-2006 | Size: 1912 KB
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	rapidHELP | License: Demo |
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Publisher: rapidHelp Software| Date: 10-01-2005 | Size: 46080 KB
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	AnswerTool | License: Shareware |
	Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.. Publisher: DTLink Software| Date: 08-07-2002 | Size: 829 KB
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	Messenger Service SPAM Filter | License: Shareware |
	Get rid of the Messenger Service spam without disabling the service. Messenger Service Spam Filter processes pop-up messages and shows/hides messages based on the user defined keywords and rules.. Publisher: KlariSoft| Date: 25-12-2002 | Size: 772 KB
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	DataStore CRM | License: Shareware |
	DataStore CRM is the number 1 mid-tier Customer Relationship Managment (CRM) solution on the market. This scalable and powerful web based software integrates data from all facets of an organization including sales, marketing, services, knowledge base, customer care, and quality assurance. A solution that provides simple and easy access to different areas of an organisation with secure login area for individual members controlled by the CRM Administrator. Main Features * Fully Web Enabled Administration * Simple Customizable Product Groups * Customizable Menu Options * Selected rich text editing * Multi-Language Support (English, French, Spanish, German, Italian) * User Permission and Authorization Restrictions * User Email Notification (CDONTS, ASPEmail, JMail) * Upload Support (Pure ASP, ASPUpload, aspSmartUpload, Net2Database, SA FileUp) * MD5 Password Encryption * Customized Portal Views * Report Export to CSV or XLS. Publisher: DataStoreCRM.com| Date: 03-04-2006 | Size: 580 KB
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	GDS 2000 PRO | License: Shareware |
	GDS 2000 PRO is incontestably the software you need to manage your service calls. It allows you to follow efficiently your service calls and keep the history of all the problems and solutions encountered. No matter the field of activity of the organization you work for, GDS 2000 PRO will fit your needs for managing efficiently your service calls for all your customers whether they are internal or external.. Publisher: OroLogic Inc.| Date: 22-03-2002 | Size: 8346 KB
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	GDS 2000 PRO | License: Shareware |
	GDS 2000 PRO is incontestably the software you need to manage your service calls. It allows you to follow efficiently your service calls and keep the history of all the problems and solutions encountered. No matter the field of activity of the organization you work for, GDS 2000 PRO will fit your needs for managing efficiently your service calls for all your customers whether they are internal or external.. Publisher: OroLogic Inc.| Date: 22-03-2002 | Size: 8346 KB
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	Business Letter Professional 2008 | License: Shareware |
	Business Letter Professional includes more than 1600 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters directly.Features: Accounting & Finance: raise capital, apply for grants, improve accounting methods, sell or buy shares, and improve your relationship with your banker. Publisher: eMatrixSoft| Date: 04-08-2008 | Size: 1249 KB
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	MemDB Cheque Printing System | License: Shareware |
	This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently.. Publisher: MemDB Technology Company| Date: 1-90-2002 | Size: 1435 KB
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	CompanyGate | License: Shareware |
	CompanyGate is a Customer Relation Management program for service companies featuring an integration of Customers Employees Attendance, Project/tasks Management, Sales Call Management, Invoices, Quotations, Receipts Management, Sales forecast, Profit and loss, track Receivables, Manage Expenses, Manage Suppliers, Manage multi-companies and generate customized reports. CompanyGate is a NETWORK & Desktop CRM software for all small to medium Service Companies that contains all the Financial and Sales Operation Management that helps you to successfully run your Business.. Publisher: MedSites| Date: 08-03-2005 | Size: 11439 KB
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