Software Listing: Call Centre

	Clear Focus Call Centre | License: Freeware |
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Publisher: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
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	Click N Speak | License: Shareware |
	Outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The software lets you search through a huge telephone database and call everyone on the list using your computer and a voice modem or internet phone. You can also import your own lists in CSV format. The software recognizes Canadian local and long distance numbers and can be configured to dial either or both. It tracks the calls so you can get full and very detailed reports of the times that you or your agents actually spent talking on the phone. Publisher: Voicenette Communications| Date: 17-01-2007 | Size: 16271 KB
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	rapidHELP | License: Demo |
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Publisher: rapidHelp Software| Date: 10-01-2005 | Size: 46080 KB
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	Phone Call Recorder | License: Shareware |
	Recording telephone conversations is essential nowadays. With a hard-copy of a telephone call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit.. Publisher: Sound Recording Solutions Inc| Date: 05-11-2005 | Size: 345 KB
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	Go4Customer Call Recording Machine | License: Shareware |
	Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI. Publisher: Cyber Futuristics India Pvt.Ltd.| Date: 30-09-2002 | Size: 2662 KB
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	Modem Spy | License: Shareware |
	Modem spy is handy utility for phone calls recording. Features: 1) records phone conversations. 2) records from microphone. 3) plays back recorded mesages via phone line. 4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information. Publisher: SoftCab Inc| Date: 09-30-2002 | Size: 244 KB
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	CallBlocker | License: Shareware |
	Great deals on Caller ID ready modems also available from site. This won't tie up any of your telephone lines either. There are one or two configurations that should work for everyone. Free support if you need it. This software is designed for use in the US only.. Publisher: iJEN| Date: 03-07-2003 | Size: 4792 KB
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	Red Call Recorder | License: Shareware |
	Would you like to record phone calls ? 'Red Call Recorder 1.1' is the perfect way. When accepting a call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the call, this will allow the call to be heard by a third party- on speaker or earphones. general points: Records incoming calls. Records outgoing calls. Adding remarks, flags and priority for each call. Display of voice ,while a call is incoming. Controls the call- allows total control over an incoming call. Save messages into common wave formats. Publisher: Teley| Date: 20-02-2007 | Size: 920 KB
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	Bluetooth PC Dialer | License: Shareware |
	Today there do not exist any efficient way of making a phone call to a number not stored in the mobile phone. Bluetooth PC Dialer has been developed to solve this issue. With Bluetooth PC Dialer a phone call is never more then one click away independent of where the number is located. DialItNow is both a stand-alone application and an Outlook plug in. With the Outlook plug in you can call the sender of an email by highlighting the email and press the Bluetooth PC Dialer call button. It is also possible to call directly from any contact. You can also initiate a call by coping the number to clipboard (CTRL-C) and press CTRL-SHIFT-D. Publisher: Bluetooth Shareware| Date: 01-12-2005 | Size: 2508 KB
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	DialItNow! | License: Shareware |
	Today there do not exist any efficient way of making a phone call to a number not stored in the mobile phone. DialItNow! has been developed to solve this issue. With DialItNow! a phone call is never more then one click away independent of where the number is located. DialItNow is both a stand-alone application and an Outlook plug in. With the Outlook plug in you can call the sender of an email by highlighting the email and press the DialItNow! call button. It is also possible to call directly from any contact. You can also initiate a call by coping the number to clipboard (CTRL-C) and press CTRL-SHIFT-D. Publisher: Bluetooth Shareware| Date: 23-06-2004 | Size: 4000 KB
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	fonXL Call Display Screen Saver | License: Freeware |
	The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computer’s modem.This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls, allowing to return the calls with a single push of button. Find who was calling by using free Reverse Lookup service.Never miss your call again!. Publisher: Pingram Marketing| Date: 15-04-2002 | Size: 308 KB
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	Go4Customer Marketing Tool | License: Shareware |
	Marketing Tool is utility which helps to make the outbound marketing to calls to specified numbers automatically.. Publisher: Cyber Futuristics India Pvt.Ltd.| Date: 30-09-2002 | Size: 8314 KB
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	EasyTrack | License: Shareware |
	EasyTrack is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc. A feature of EasyTrack is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions and much more.. Publisher: EasyTrack| Date: 01-01-2002 | Size: 3700 KB
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	Advanced Call Center | License: Shareware |
	An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesn't require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!. Publisher: Pingram Marketing| Date: 01-03-2007 | Size: 2384 KB
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	PBX Call Tarifficator Pro | License: Demo |
	PBX Call Tarifficator Pro is a call accounting and billing system, which helps you to manage all the telephone traffic via your office switching system. It can count all local and toll calls, placed from PBX extentions and print detailed cost reports. PBX Call Tarifficator Pro is flexible and very easy to use. Free demo-version.. Publisher: DCS Laboratory Ltd.| Date: 17-03-2003 | Size: 710 KB
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	Modem Spy | License: Shareware |
	Modem spy is handy utility for phone calls recording. Features: 1) records phone conversations. 2) records from microphone. 3) plays back recorded mesages via phone line. 4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information. 9) Super Spy mode will hide Modem Spy behaviour. Nobody will know that you are recording phone calls.. Publisher: SoftCab Inc| Date: 02-10-2004 | Size: 253 KB
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	Make Call | License: Shareware |
	Make Call is Alchemy Eye pugin that will make a call using voice modem and play specified sound file when monitored server goes down.. Publisher: CyTeG (CyberTech group)| Date: 22-04-2002 | Size: 276 KB
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	VersaSRS HelpDesk | License: Freeware |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 26-07-2006 | Size: 7483 KB
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	PhoneTray Dialup | License: Shareware |
	Don't miss another call while online! Yes, you can stay online without missing important calls when you're using dial-up to connect to the internet! PhoneTray Dialup allows you to receive and screen phone calls while you are online. The program uses your V.92 modem and Call Waiting service from your phone company to detect an incoming call. If you have Caller ID on Call Waiting, also called Call Waiting ID or Visual Call Waiting, PhoneTray will show the caller's name and number, so you can decide if you want to answer the call or ignore it. If your internet provider supports Modem-on-Hold, you can put internet on hold, take a call and continue browsing after you finish talking. Publisher: Traysoft Inc.| Date: 31-12-2004 | Size: 943 KB
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	Caller ID Events | License: Shareware |
	Caller ID Events 1.1 is a software that will tell you who the caller is - by name, by number, by picture, by sound and even by voice. general point: Caller ID- Tapi or Comm based. Hear who's call by text to speech. Blocks unwanted phone calls. Support UNKNOWN, OUTOFAREA etc.. calls formats. Calls log. Adding remarks, flags and priority for each call. Display of voice and speech, while a call is incoming, and when it ends. Forwarding the details of incoming calls and incoming messages to the e-mail. Presents the call on display including caller name, caller number and picture. A personalized unique answering mode, activating different options for each contact. Publisher: Teley| Date: 20-02-2007 | Size: 1157 KB
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	CamGames | License: Demo |
	Enter the game through your camera! CamGames is a unique set of arcade games giving you tons of fun and entertainment. Playing games while sitting will be history soon. You can expect much more than that from your games now! Expect the interaction and a truly virtual world. Thanks to CamGames you can be in the very centre of the game! All you need to play CamGame is an internet camera and a lot of energy to keep up with the action on your screen!You can play CamGames with your friends! Hours spent playing this game will surely make you feel much better and healthier.. Publisher: www.camgames.info| Date: 03-11-2006 | Size: 12776 KB
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	MSCExec for Linux | License: Shareware |
	MSCExec allows you to call OS command or launch an application right from your script. You can set parameters for the call and check results.. Publisher: Miraplacid| Date: 03-03-2005 | Size: 120 KB
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	VersaSRS Help Desk | License: Demo |
	versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more. Publisher: VersaDev| Date: 28-11-2005 | Size: 24297 KB
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	SpyArsenal.com Telephone Spy | License: Shareware |
	Telephone Spy uses your modem to record phone conversations. Before recording a call, it can play a legal disclaimer. The calls are stored to the hard drive as regular Windows sound files. A memo is added to each file to let you easily distinguish one call from another. The memos include all details (such as the caller’s number and name) obtained via the Caller ID mechanism. Once a call is recorded, it can be sent to a specified e-mail address.. Publisher: KMiNT21 Software| Date: 10-02-2003 | Size: 1682 KB
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	YourCall for Palm OS Professional Edition | License: Shareware |
	Call management can be broken down into three distinct areas: Incoming, During and After-Call. When an incoming call arrives do you contemplate whether or not you want to answer it? Wish you could block a frequent caller or send them a text message notifying them that you are preoccupied at the moment? During a call, do you ever find yourself wanting to look at your calendar to see if you are available at the proposed time and then add it while you are thinking about it? Or perhaps you’d like to make certain you know exactly where you are going before you hang up. After a call, have you looked at the notes you've scribbled shaking your head because what you would have preferred is to record that information directly into that person's contact history for future reference? This is where YourCall comes in. Publisher: iambic, Inc.| Date: 15-11-2007 | Size: 233 KB
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	Call411 | License: Freeware |
	Call411 is a free and simple to use Call Display application. It features automatic caller's number and name identification, customizable ringtones, and speech call announce with talking Caller ID. Call411 has a built-in phone book and call-back feature. Call411 supports any voice or data/fax modem. In order to identify incoming calls, you need to be a subcriber of Call Display service, sometimes referred as Caller ID. Call Display is a telephone company service. It provides the identification information of persons calling your telephone number. The Call Display information is supplied by the telephone company between the first and second ring as a series of special codes. Publisher: Soft411| Date: 08-04-2005 | Size: 536 KB
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	PbxTools PhoneJournal | License: Comercial |
	PbxTools PhoneJournal is a call accounting software designed for small and medium offices that can help reducing the phone bill and give real-time information about outgoing and incoming calls inside the company. The application captures the call data from the PBX unit and stores it in a database. This information is used to generate reports that point out the most expensive calls and their distribution by time, user, extension, trunk, etc.. Publisher: Intersol SRL| Date: 13-02-2003 | Size: 1582 KB
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	Call Alert! | License: Freeware |
	You have no doubt wished you could be aware on who is calling without the need to pick up the phone and answer a call. Call Alert! enables your PC to recognize the caller without the need to answer. Call Alert! employs Caller ID service provided by your phone company, alerting you immediately when a new call arrives. Call Alert! notifies you of the call details unobtrusively by displaying a graphical tool-tip in the Windows taskbar, near the system clock. It will optionally play back a ring sound, which can be customized depending on who's calling. You can always choose to disable all sound alerts whatsoever, or, for example, only ring if an important person is calling. Publisher: Pingram Marketing| Date: 07-05-2004 | Size: 540 KB
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	Alert Phone | License: Shareware |
	If you have a voice modem and internet connection, this program is a private secretary. Create alerts based on a key word in an email, or who it is from. Monitor stock quotes. If your conditions are met, it will convert the email or price quote to voice and call you on the telephone. You can then use touch tone to make it play back the message slower or repeatedly. Call one ring home, call back, your modem will answer and speak any stock quotes. Publisher: Contract Software| Date: 17-12-2002 | Size: 2900 KB
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	Assign Daily Calls to Doctors for One Year with Excel | License: Shareware |
	The Doctors Call Scheduler Excel spreadsheet schedules doctor's daily calls for a full year. It was developed with the assistance of a doctor responsible for scheduling 30 doctors to 5 calls per day for an anesthesiology clinic. You simply specify the doctor's names and the number of doctors that need to be on call each day of the week. You then proceed to assign first call, second call, etc. until sufficient calls have been assigned each day of the year. The program displays statistics regarding the number of each type call that has been assigned to each doctor so you know at a glance who is due for a specific call assignment. Publisher: Shift Schedules| Date: 13-01-2005 | Size: 2718 KB
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