Software Listing: Browser Based Help Desk

Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:.

  • Platform: CGI and Perl, Scripts

The software of IT help desk may be really a valuable resource for the technicians for managing as well as resolving the troubleshooting tickets. Many companies to realize the advantages to purchase the help the desk software as it are the consistent way of managing the customer inquiries as well as complaints. The IT help desk software is generally preferred by the companies as well as by the clients over the traditional call center. However, in the traditional call centers, the customers generally complain of the long hold times along with the unreturned voicemails. At many times, the customers who are less technically savvy also get become frustrated in their attempt to explain entire problem.

  • Platform: Win2000, Windows Server, WinOther

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Key advantages: - Incorporate proven Incident Management process based on ITIL and best practices procedures - Email integration and automation from multiple mailboxes via POP/IMAP - Easy management unlimited number of customer, accounts, teams, incidents, email mailboxes - Service Level Management.

  • Publisher: Polar
  • Date: 22-05-2010
  • Size: 17183 KB
  • Platform: Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64

Wonderdesk Help Desk is a multi-platform compatible fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks..

  • Platform: CGI and Perl, Scripts

Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available..

  • Platform: CGI and Perl, Scripts

Feature packed web based help desk. - Bulletin board style communications - File attachments - Email based ticket submission with support for html-only messages and multiple file attachments - Intelligent ticket routing using departments and 4 tiers escalation model - Customer database for easy tracking of customer details like contact info or service options - Multilingual interface - Free trial.

  • Platform: Misc Scripts

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident...

  • Publisher: Polar
  • Date: 19-02-2007
  • Size: 9722 KB
  • Platform: Win2000, Windows Server, WinOther

Get a 100% Free, remotely hosted online help desk customer support solution. Provide a superior level of customer service for your visitors through our web based help desk software. Instead of just letting customers email you with their support requests, why not have them open a support ticket on a professional online help desk. That way you can manage and prioritize your customer support issues to provide a much higher level of customer service. Effective customer relationship management is critical for your website and a having professional online help desk is an integral part of any CRM solution.

  • Platform: Misc Scripts

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use..

  • Platform: Misc Scripts

A comprehensive windows and web based help desk system. Utilizes MS SQL Server on the back end. Easily record, update, and report on support requests and inventory data. The web interface consists of a combination of .asp and .html tempates. Both the windows and web applications are included in the site license. Registered users receive additional web styles..

  • Platform: Win2000, Windows Server, WinOther

Help Desk Password Reset Web based Help Desk Password Reset software for users to change their passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. The Help Desk admin can securely reset password or unlock account for the managed users. Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves. Features: 1.

  • Platform: Win2000, Windows Server, Windows Vista, WinOther

Help Desk Reloaded Free MySql PHP help desk software is multi-platform compatible. Help Desk Reloaded is a 100% free web based Help Desk Customer Support System. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities, etc etc. Help Desk Reloaded Requires VERY LITTLE knowledge of MySQL. Our Help Desk Installation Software creates the necessary tables and fields in the MySQL database, setup is almost 100% automated. We also offer a free online demo of our help desk software, as well as help desk screen shots. Please check back often, as we are constantly releasing new features and updates.

  • Platform: PHP, Scripts

The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: -...

  • Platform: WinOther

Password Reset Manager - Web based Help Desk Password Reset manager, for users to change their AD passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. The Help Desk admin can securely reset password or unlock account for the managed users. Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves.

  • Platform: Win2000, Win7 x32, Win7 x64, Windows Mobile, Windows Server, WinOther, WinVista, WinVista x64

IT Help Desk Password Reset Suite - Web based Help Desk Password Reset manager, for users to change their AD passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce costs, improve security, and increase productivity. The Help Desk admin can securely reset password or unlock account for the managed users.

Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves.

  • Publisher: Adutils
  • Date:
  • Size: 22118 KB
  • Platform: WinOther

Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations..

  • Platform: Asp, Scripts

WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.

  • Platform: CGI and Perl, Scripts

The Web Help Desk x64 is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests?

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk intuitively tracks and automatically routes any form of requests; from technical support requests to change management requests to non-technical support requests.

  • Platform: Win7 x64, WinVista x64

The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, up to ten customizable data fields, ability for customers to add and modify their own incident items, ability to assign incident items to users, ability to search incident database, email notification, message posting for discussion of issues, and more..

  • Platform: PHP, Scripts

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing...

  • Publisher: VersaDev
  • Date: 26-07-2006
  • Size: 7483 KB
  • Platform: Win2000, Windows Server, WinOther

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