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The Help Desk Toolkit
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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
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Free download from Shareware Connection - The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
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Publisher:
Ovitz Taylor Gates
| License: Shareware | Price: 199
Version: 2 | Size: 4385 KB | Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.0,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac OS X,Mac Other,Unix,Linux,MS-DOS,BEOS
Released Date: 22-05-2006 | Rating: 0 | Title:
The Help Desk Toolkit
Author Url: http://www.helpdesksurvival.com
Program Info Url: http://www.helpdesksurvival.com
Download Url: http://www.helpdesksurvival.com/Help_desk_toolkit.zip
Screenshot Url: http://www.helpdesksurvival.com/images/Img9.gif
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publisher Ovitz Taylor Gates:
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| The Help Desk Toolkit
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| The Help Desk Toolkit
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Shareware Connection
periodically updates pricing and software information of 'The Help Desk Toolkit' from company source 'Ovitz Taylor Gates' ,
so some information may be slightly out-of-date. You should confirm all
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