SRM Help Desk 2005
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SRM Help Desk 2005 Editor's Review
In the organization where you would have the dedicated support of staff covering the IT issues, you would have the valuable asset in your hand. It is even an asset which you may just not be using efficiently as you may plan. Many organizations realize that they require help desk software once they have assigned the personnel help desk, and also have established the policies. Few organizations, like the small school districts, keep the technicians in every building at initial level. It generally results in the technician whose regularly being interrupted by the stakeholders who wish to know that how their project is moving along. The software of Help desk would help considerably with similar kind of issue. Every trouble ticket would get entered in the central repository, where they may be assigned by the kind to open the queue, where the workers may take them out.
The Hosted solution of help desk is a latest repetition to the key idea; also central database of the trouble tickets gets hosted on the web site where either one of the business runs, and one which you would lease through the particular services provider and it also allows anyone with the web browser which is coming from right array of IP addresses to just look at queue of the problem. However, the hosted help desk software also lets the technicians report from the requisite field, as they would resolve the problems. Even quite better, they also offer the end users with the most convenient way to look upon the problem tickets as well as see what needs to be done; releasing them from urge to the flag down the tech when they will see her walking around the hall.
Several solutions of help desk software also offer the ability to set the knowledge base; it will also act as the series of the pre-programmed questions which will also let few of the end users solve the problems directly devoid of generating the ticket. On other end of spectrum, assist the package of desk software which makes it simple to escalate the issue to next level up in the support team, from just opening the help desk calls till the second tier along with the support of third tier.
Moreover, well managed software of help desk will permit the person to submits the ticket for signing up for various updates on status of job, many times with the attached filters, such as while the technical support agent also changes them from open till pending, and the cites it is being fixed. It greatly enhances the complete transparency as well as accountability in the organization, which also improves knowledge of customer of what is going about. The format of Microsoft Access mdb on backend also insures that you may even user the 3rd party of the reporting software, however with built in ability for creating own reports as well as output to the Microsoft Excel you may probably will not need to use the reporting software. The Site license also includes both Windows application as well as optional web interface for the unlimited users.
Rating: 3/5
SRM Help Desk 2005 Publisher's Description
A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can even user 3rd party reporting software, but with the built in ability to create your own reports and output to .csv or Microsoft Excel you probably won't need to use other reporting software. Site license includes both the Windows application and optional web interface for unlimited users.
Free download from Shareware Connection - SRM Help Desk 2005 is an affordable, easy to use, yet full featured program
Version: 1.0 | Size: 9779 KB | Platform: Win2000, WinOther
Released Date: | Rating: 5 | Title: SRM Help Desk 2005
Author Url: http://www.dbandsons.com
Program Info Url: http://www.dbandsons.com
Download Url: http://www.dbandsons.com/srm2005.zip
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