Software Downloads for "Helpdesk Outlook"

Related: Helpdesk Outlook To Sharepoint - Email Helpdesk Outlook - Helpdesk Outlook Form - Helpdesk Outlook Gpl - Helpdesk Outlook Task

1| 2| Free

HelpDesk for Outlook and SharePoint is an extension for partly SharePoint based websites.

The SharePoint site is an environment that Microsoft is favoring strongly. This makes HelpDesk for Outlook and SharePoint safe for the future, and users get a lot of features and possibilities. HelpDesk for Outlook and SharePoint of course supports Office 2007.

Here are some key features of "HelpDesk for Outlook and SharePoint":

?d*DSdu Outlook add-in installed on every helpdesk worker??d*DSdus client machine
?d*DSdu Report generator
?d*DSdu SharePoint List templates.

CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how.

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence.

  • Platform: Windows
  • Publisher: kalmstrom.com
  • Date:
  • Size: 23695 KB

Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. When inserting a text, automatically the text with the language matching the e-mail's language is inserted.

  • Platform: Windows
  • Publisher: ITSTH
  • Date: 13-02-2011
  • Size: 258 KB

HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

Verwenden Sie MS Outlook als maechtigen Hotline/Helpdeskloesung fuer Kundenanfragen fuer Modefirmen. Dies Add-in fuer den ReplyButler hilft Ihnen bei dem Verwalten und auch Anlegen der Fashion Textbausteine fuer Ihren Helpdesk. Man erhaelt eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, die bei Kundenanfragen an Modefirmen dabei sind, zusaetzlich zu den Anregungen fuer die Textfloskeln die in diesen Support-Kategorien ueblicherweise zu erwarten sind. Die Fashion Textfloskeln sind mehrbenutzerfaehig, so dass ueber ein Netzwerk sich viele Helpdesk Bearbeiter die gleichen Standardtexte zur Verfuegung haben und alle Bearbeiter ueber die gleiche Datenbank verfuegen.

  • Platform: Windows
  • Publisher: ITSTH
  • Date: 08-05-2008
  • Size: 246 KB

An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. It can monitor any number of Outlook folders and mailboxes and automatically process incoming emails to support cases. Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual tasks significantly while making it easier to work flexibly.

  • Platform: Windows
  • Publisher: AssistMyTeam
  • Date: 31-08-2010
  • Size: 23636 KB

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly.

  • Platform: Windows
  • Publisher: AssistMyTeam
  • Date: 11-04-2011
  • Size: 55113 KB

Test Microsoft's Outlook as great helpdesk for customer queries directed at Fashion- + cloth-companies. The Plugin helps you with administration of the Fashion-text modules for the helpdesk. You'll get a predefined organisational structure with the typical subjects that happen in customer queries Fashion- + cloth-companies, accompanied by starting points for boilerplates that can be expected in this Outlook helpdesk categories. All templates for the boilerplates already have bilingual headlines + were assigned icons to find them easily.

  • Platform: Windows
  • Publisher: ITSTH
  • Date: 11-04-2011
  • Size: 246 KB

Test Oulook as Helpdesk for customer mails to Secretariat. You'll receive a specified structure with the usual questions that occur in customer mails Secretariat, together with suggestions for boilerplates that often can be sorted into these helpdesk areas. All templates for the boilerplates already have bilingual subjects / were tagged with icons to find them easily. This menu organization can easily be used in Oulook with the great shareware ReplyButler, so that the text modules so that the text modules can get accessed easily.

  • Platform: Windows
  • Publisher: ITSTH
  • Date: 06-06-2011
  • Size: 246 KB

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence.

Employ Microsoft Outlook as powerful Helpdesk-solution for customer enquiry at Offices + assistants. This additional software supports you when you at the keeping + start of the Secretary text modules for your helpdesk. One receives a preset folder structure with the typical topics that happen in customer enquiry Offices + assistants, together with suggestions for boilerplates which often can be sorted into these segments. The Secretary text phrases allow a multi-user network so that with a network all helpdesk workers use the same helpdesk texts and possess the identical boilerplates.

  • Platform: WinOther
  • Publisher: ITSTH
  • Date: 15-06-2012
  • Size: 246 KB

Try Microsoft's Outlook as powerful Helpdesk solution for customer enquiry to Hotel- / Pensions. One receives a specified structure with the typical topics which turn up in customer enquiry Hotel- / Pensions, together with suggestions for boilerplates which normally can be expected in these helpdesk areas. The Add-in for the Reply-Butler supports you when you with construction / administration of the Hotel-text modules for the helpdesk. All text ideas already have bilingual headlines / were tagged with small icons for easy finding.

  • Platform: WinOther
  • Publisher: ITSTH
  • Date: 24-11-2012
  • Size: 245 KB

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA).

  • Platform: Windows
  • Publisher: AssistMyTeam
  • Date: 12-03-2009
  • Size: 22248 KB

Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well.

Use MS-Outlook as Helpdesk solution for customer mails to Hotel and also B-and-B. You'll get a preset folder structure with the most common headlines which turn up in customer mails Hotel and also B-and-B, together with starting points for text modules that often can be put into this segments. All text ideas already have bilingual headlines and also were assigned small images for easy finding. This structure is automatically used in MS-Outlook with the help of the cool program Reply-Butler, and all boilerplates and all boilerplates can get accessed very quickly.

  • Platform: Windows
  • Publisher: ITSTH
  • Date: 14-06-2011
  • Size: 245 KB

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly.

  • Platform: Windows
  • Publisher: AssistMyTeam
  • Date: 13-01-2011
  • Size: 44795 KB

SupportCalls system is an add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web.
100% Microsoft Office Outlook1 integration
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No database requirement - cases are stored in your exchange server (supports hosted exchange server too)
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No file server requirement - Only a simple client install
bullet

No change required to default Outlook security settings
bullet

Use a public folder or a shared mailbox
bullet

Convert phone calls, emails, appointments, tasks to support cases
bullet

Drag-and-drop conversion of emails to support cases
bullet

Incoming email monitoring and automatic...

  • Platform: Windows
  • Publisher: AssistMyTeam
  • Date:
  • Size: 52224 KB

A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Free 14-day trial..

  • Platform: Windows
  • Publisher: Auscomp
  • Date: 03-06-2006
  • Size: 637 KB

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.

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