Software Downloads for "Helpdesk Management Proposal"

Flextic is a powerful helpdesk management application based on ticket system. Flextic is full featured live support package. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation, statistic, option, skin, languages, ... Create a lot of groups for most powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...Simple installation procedure and full support. Licensed area where download new skin, languages, update/upgrade and bug fix.

  • Platform: PHP, Scripts
  • Publisher: flextic.com
  • Date: 02-03-2011

E11 Helpdesk Management Solutions is multi-platform compatible. e11 is a Helpdesk and Intelligent Mail Management System with Self Help and Knowledge Management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, E mail, Forms, Self Help, Knowledge Base, Customer History, Customer database management, Address book, Mass Mailing, Promotion, Lead tracking, Built-in Sales and Service modules,Escalation, Exhaustive Reporting, Task Reassignment Auto Responder Manager,mails/tickets to right CSR/rep/employee.

QuickTicket, the advanced trouble-tickets and helpdesk management system. Includes, disptaching, automatic notification, calendar planning, management reporting. Also allow location on map/satellite photo (google). Support several languages: EN, FR, NL. Support several databases: MySQL, SQL server, PostgreSQL, Oracle, FireBird, SQLite, Informix, DB2 and Access..

  • Platform: PHP, Scripts
  • Publisher: QT-cute
  • Date: 25-07-2011

HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

WinZeal Express is a Customer Relationship Management software that gives you the necessary tools and capabilities required to create and maintain your customer data right from your first contact through the entire sales cycle. It enables you to build closer relationships with your customers and thus helps you achieve higher levels of productivity and profitability. WinZeal Express is primarily designed and targeted at the small business segment. It comes with comprehensive account management, contact management, proposal/quotation management, invoice management and many other outstanding features.

Acronyms Master generates List of Acronyms for MS Word. Acronyms Master tool is a unique solution for acronym management. This tool has been specially designed for those who work with technical documentation - engineers, scientists, technical communicators... Acronyms Master analyzes the contents of the document, finds all Acronyms and generates List of Acronyms and Abbreviations in the document. Acronyms Master\'s powerful search algorithm identifies all possible meanings (abbreviations) for found acronyms and updates the Table of Acronyms correspondingly.

  • Platform: Windows
  • Publisher: SBS Labs
  • Date: 25-05-2016
  • Size: 9815 KB

Each question/answer is monitored which will aid you in finding which areas are in need of clarity throughout your website.NEW FEATURES:- Ratings - Email to a friend - Print page - Admin login - Add to favorites - SEO friendly urls.The user end comes with a search option which allows searching by keywords or phrases.The system is also tableless and built using CSS which can be altered with ease, enabling you to merge it seamlessly into your current designs or as a standalone application..

  • Platform: PHP, Scripts
  • Publisher: Dean Greasley
  • Date: 09-08-2011

Built with simplicity in mind the knowledge base manager comes with an admin backend where all submitted questions and answers are categorised. Each question/answer is monitored which will help aid you in finding out which areas are in need of clarity, for example if a question related to logging has alot of interest, you know instantly that this section on your site is either not working correctly and or is lacking info regarding logging in. The front end comes with a search feature to aid users ease of use for locating info.

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more..

Web Based Collaborative Intranet and Extranet Busineess Portal for Sharing Information and Files and Secure Communication. IBN includes a wide range of powerful project management collaborative tools: manage projects, upload files, follow the discussions, share a common calendar, and collaborate easier to ensure project success, MS Project Sync & MS Project Import/Export tools. IBN is also enabled with Issues Tracking and HelpDesk tools and Incorpoated Secure Instant Messenger, e-mail and IBN IM Notifications.

Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable. Call and event escalation and automated response triggering. Access or SQL database..

ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run.

  • Platform: Linux, Windows
  • Publisher: AdventNet, Inc.
  • Date: 25-12-2007
  • Size: 44032 KB

Web Based Collaborative Intranet and Extranet Busineess Portal for Sharing Information and Files and Secure Communication. IBN includes a wide range of powerful project management collaborative tools: manage projects, upload files, follow the discussions, share a common calendar, and collaborate easier to ensure project success, MS Project Sync & MS Project Import/Export tools. IBN is also enabled with Issues Tracking and HelpDesk tools and Incorpoated Secure Instant Messenger, e-mail and IBN IM Notifications.

  • Platform: Windows
  • Publisher: Mediachase Ltd
  • Date: 15-04-2009
  • Size: 35123 KB

Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well.

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.

SupportPRO SupportDesk 3.0 is a customizable web based helpdesk for complete customer support management. This open source software and Supports unlimited users, staff, departments, companies. Main features include email piping,POP3/SMTP support, integrated knowledge base, multiple themes, spam blocker, admin reports, reply templates etc...

  • Platform: PHP, Scripts
  • Publisher: iscripts
  • Date: 25-04-2011

OpenCrypt is a fully automated and self-managing membership/user management system which is more than capable of the most complex multi-domain installations, whilst still being usable in the most simple of circumstances. Offering support for unlimited subscription/membership types, linked to unlimited member's areas with the ability to integrate with all major e-commerce payment processors allows for incredible flexibility over which users see what content and at what cost. Unlimited personalised mailing lists and in-built shopping cart style system make it an incredible marketing and community building tool too and of course, sophisticated anti-hack and password abuse detection tools prevent unwanted users from gaining access to your content.

  • Platform: PHP, Scripts
  • Publisher: OpenCrypt.com
  • Date: 01-06-2011

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence.

LandPark Helpdesk helps you achieve optimal technical support. Increase responsiveness by establishing your Helpdesk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the helpdesk tool that is tailored to your needs with a rapid, low-cost implementation: Requests directly made by users / Requests made on behalf of users / Requests made by email / Automated scheduling / List of tickets by status / Technician Schedule , Technical group schedule or suppliers with recurring tasks / Predefined messages are sent according to event types / Searching for a solution / Searching for objects that are associated with each user / Searching for objects in your database / Memos and alerts for overdue tickets / Ticket history / Queries /...

  • Platform: WinOther
  • Publisher: LANDPARK
  • Date: 15-07-2012
  • Size: 43448 KB

ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help.

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