Software Downloads for "Customer Service Process"

The Customer Complaint Process Management. Automation of ISO procedure. This procedure automates the usual (and very useful) event of customer complaint.. The procedure starts with the fill in of the complaint form. On this form there is the possibility to attach files. The tasks arise the one after the other in the Tasks menu of the employees of the company. The "operations manager" can see at any time what tasks are running, their past history, users that have been assigned and assignment and finish time.

  • Platform: Windows
  • Publisher: kosmos BOS
  • Date: 22-10-2015
  • Size: 6375 KB

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history.

There is absolutely no doubt that the Customer service management is regarded as quite significant for success of the organization. It is also well established fact that the happy customers will make for the profitable organization. This is quite far most cost efficient and it retain the existing customers as it is for acquiring the new ones. Hence, to have best in the class client service management software is definitely the key which will provide the organization with the competitive edge of industry.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

  • Platform: Linux, Windows
  • Publisher: adventnet.com
  • Date:
  • Size: 31744 KB

CustomerReach enables companies doing business online to directly interact with their Web site visitors through live chat. Use CustomerReach to enhance customer support, customer service, sales, and marketing. Features include Windows-based agent/operator software, visitor tracking/monitoring, pro-active invitation, customization, handling multiple calls, transferring calls, spell checking as you type, typing indication, the ability to push pages or other Web content, integrated Web browsing, agent images, common phrases, and chat between agents.

  • Platform: Windows
  • Publisher: CustomerReach
  • Date: 25-02-2004
  • Size: 2279 KB

VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet.

  • Platform: AS/400, Linux, Mac, OS/2, Unix, Windows
  • Publisher: VueCam
  • Date: 01-05-2005
  • Size: 3402 KB

Automatic typing and data entry! It's like copying multiple items into the Windows clipboard, and then pasting each one with a click of the mouse! Automate repetitive typing tasks in any Windows application or web browser. No programming required. Save time and money by responding to customer service emails with one click of a button. Entire forms can be completed with one click. Store passwords and other info. Free to try! Visit PCSentinelSoftware.com for more information.

Special features:
 PC Sentinel's AutoKeys is always there when you need it! At your option, PC Sentinel's AutoKeys launches (minimized to the system tray) when your computer starts !
 Quick-Add Feature: Click the Quick-Add button to quickly set up your information.

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts.

  • Platform: Windows
  • Publisher: kosmos BOS
  • Date: 16-03-2006
  • Size: 9477 KB

Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's geographic location, IP address, referrer etc.

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat and their simultaneous combinations communication forms through your web site. Skymol offers on-demand customer service software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time multi-media connection between an agent and a web site visitor. It is easy to use with no software downloads or user setups, or without setting any hardware equipments (except webcams and headsets).

FlashPioneer Video Chat is a non-client,audio& video live communication solution.It widely used in E-Commerce for online customer service. online with features in text, sound&video communication, real-time doodle and animation smiley besides advanced functions of database integration, multi-language and multi-platform support. It is a white brand system which can be customized at your requirements, in interface of chat client, even the functions.With help of the detail documents, the installation is easy and fast.

  • Platform: Linux, Mac, Unix, Windows
  • Publisher: Sourcetec Software
  • Date: 24-01-2008
  • Size: 6751 KB

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

  • Platform: Linux, Windows
  • Publisher: AdventNet Inc
  • Date: 05-11-2007
  • Size: 32060 KB

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a website the difficulty is solved as visitors may now reach out for assistance, initiate a chat conversation with website agent and promptly find help they are requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, guests are happy and company is happy too.

  • Platform: Mac, Windows
  • Publisher: LiveHelpNow, Inc
  • Date: 28-09-2009
  • Size: 1915 KB

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts.

NEW VERSION RELEASE (June 15, 2005): The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers ?inexpensively. This is NOT just a FAQ system or 'chat' software, but a tool that's loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! Enable complete communications and information sharing between your support technicians.

  • Platform: Asp, Scripts
  • Publisher: expinion.net
  • Date: 06-08-2011

NEW VERSION ! The web based support & knowledge bank solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers ?inexpensively. ASP source code, support, free FTP install & future upgrade included. Now includes file attachments and HTML emailing among many other new features ! Most recent version - June 15, 2005..

  • Platform: Asp, Scripts
  • Publisher: expinion.net
  • Date: 10-11-2011

Hostik Live Chat Service gives your web site visitors live sales and customer service - Monitor your traffic, qualify leads and engage your visitors. It's only $22.49 a month for up to 5 Operators and 3 Departments. Live Chat does not requires any hardware, software, plug-ins, downloads, or programming languages installations..

WebSupportLive.Com offers Live chat software as well as Full outsourcing Customer Service Solutions such as Live Chat, Email Management, Virtual Offices and Customer Monitoring. WebSupportLive BizCHAT is a hosted software solution similiar to humanclick/liverperson but at a fraction of their cost..

Customer support and knowledgebase system for customer service professionals. All the bells and whistles but still easy to use, and simple to navigate. * Not just a knowledge base but a full customer support and ticket tracking system! Inexpensive, but never cheap. * For visitors/clients there's an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching & sorting capabilities and the ability to ask questions (with suggested solutions shown).

Hostik Live Chat Services give your website visitors live sales and customer service. Monitor your traffic, qualify leads and engage your visitors by proactive chat request..

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