Software Downloads for "Call Centers Process Flowchart"

Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering machine or voice mail to greet your customers. 2. Hire more people in your office to attend inbound calls.

Voicent\'s Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments.

One of the best ways to empower your business is through great help desk software. Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow.

MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email quickly using standard templates and attachments..

  • Platform: Linux, Mac, Unix, Windows
  • Publisher: Logicalware Ltd
  • Date: 01-08-2005
  • Size: 7103 KB

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.

ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible.

  • Axon
  • License: Freeware
  • Rating

Virtual PBX Software for Call Delegation and Call Centers Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether large or small, can now implement a scalable PBX solution with an existing computer which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business.

  • Platform: WinOther
  • Publisher: nch.com.au
  • Date: 06-06-2009
  • Size: 361 KB

Efficient support handling tool, perfect for call centers and organizations and teams supporting products or services Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team. Public Folder Helpdesk for Outlook provides you with a well-known, simple and user friendly interface, right in your Microsoft Outlook client. Users familiar with Outlook can start working with Public Folder Helpdesk at once.

  • Platform: Windows
  • Publisher: kalmstrom.nu
  • Date: 03-09-2009
  • Size: 9144 KB

Ozeki VoIP SIP .Net SDK for VoIP call system development allows software developers to add voice & video call feature to their applications and webpages. It can be included in any software developed in .Net. Its greatest advantages are that it uses managed code and it handles great numbers of simultaneous calls. Ozeki SIP SDK can be used to build softphone, webphone solutions, SIP based voice and video applications for call centers, CRM systems and IMS solutions. SIP VoIP call services like IVR, autodialer or a voice conference room can also be created.

This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software..

PHP based Web-App amied at managing call-centers Outbound campaigns. Customizable call results and phone interview using external XML file..

A daemon and clients for management of asterisk call centers
Terminus Management Interface License - GNU General Public License (GPL).

  • Platform: WinOther
  • Publisher: Tmi
  • Date:

MDLsolutions Dialer comes with a robust SQL database that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts.

You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.

This tool is designed to be used to generate random passwords in areas such as Service Call Centers to reset users' passwords. Select the required Quantity of passwords and click on the Generate button. The passwords are automatically copied to the clipboard to be pasted in the required scripts/applications/spreadsheets etc. Alternatively you can select the password(s) from the list and copy it. This is NOT a hacking tool. Command Line Parameters: /AcceptEULA : Skip this screen /Config="xxxx xxx": Selects the default configuration name (use double quotes) /Nocopy: Does not automatically copy the generated password(s) to the clipboard /Silent : Executes program with default parameters and exits (use with /AcceptEULA) /Qty=nnnn : Sets the default quantity of passwords to be generated Nice Features: + Supports multiple Configurations to...

Help Desk Wiki is a Web Application that help the work of Help Desks and Call Centers with a lot of tools like Tickets following problems untill they will be solved. Users can share address book, links and other documents, arranged in categories..

Calculates the price of taxi rides in VIENNA (Austria) and allows you to call one of the three taxi call-centers..

Taxify is the fastest taxi booking app in Europe and USA.

・Get your taxi at the push of a button and skip long queues in call centers.
・Choose your driver by price, distance or user feedback.
・See your driver approaching on the map so you don't need to wait outside.
・Avoid “pirate taxis” by following user ratings of taxis. Share your own rating after ride.

Download Taxify app and see how taxis should be!


Write us to info@taxify.eu or see http://taxify.eu

Follow us:
- Facebook http://facebook.

  • Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
  • Publisher: Taxify
  • Date: 03-10-2014
  • Size: 3379 KB

Design flowcharts and diagrams easily with this free Mac software. Quickly create strong visuals of an organization, process, mind map, UML diagram and more. Map out your value streams and data flow. Find bottlenecks in the process and ways to optimize productivity. Jump start the process with template options or start fresh with your choice of shapes, symbols, line connector styles and more. ClickCharts Free Flowchart Software for Mac Features: *Open multiple diagrams and edit simultaneously.

  • Platform: Mac OS X
  • Publisher: NCH Software
  • Date: 29-04-2014
  • Size: 1485 KB

Flow charts are the diagrams which use the standard symbols that are meant for activities such as decisions, directional paths and actions for documenting entire process starting from very beginning till the end. It is a visual tool which is considered as an excellent and outstanding way to document complete results of the interviews with the users. So, with little practice as well as little experience, this process gets very simple. While taking the notes, the writer may either take the notes and then it can transfer to the format of flow chart format or can also simply graphically portray the entire processes starting from beginning till the end right on note pad.

  • Platform: Windows
  • Publisher: Guidechart
  • Date: 01-11-2013
  • Size: 42597 KB
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