Software Downloads for "Call Center Service Level Reporting"
- Unite Call Center
- License: Shareware
These products are inherently best choice for over 521 million Skype users who want to use Skype as their business communication platform. The major enhancements in this version include: Call Recording Management on Server All the calls recorded by the agents are available on the server side also. This feature is for the administrator to monitor the calls recorded by all agents. Text to Speech for Prompt Generation Text to speech provides facility to generate custom voice prompts which can be used while creating projects.
- Platform: Windows
- Publisher: QualiPlex SoftwareLLC
- Date: 13-02-2010
- Call Center CRM
- License: Freeware
Voicent\'s Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.
- Platform: Windows
- Publisher: Voicent Communications, Inc
- Date: 10-03-2013
- Size: 402 KB
- Voicent Call Center Manager
- License: Shareware
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!
Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.
Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording.
- Platform: Windows
- Publisher: Voicent Communications, Inc.
- Date:
- Call Center help desk style application - Free
- License: Freeware
This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.
- Platform: Asp, Scripts
- Publisher: asp-callcenter.com
- Date: 25-04-2011
- Call Center Reloaded ASP
- License: Freeware
This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required..
- Platform: Asp, Scripts
- Publisher: aspcallcenter
- Date: 23-06-2011
- Service Level Dashboard Management Pack for System Center Operations Manager 2007
- License: Shareware
The Service Level Dashboard Management Pack for Operations Manager 2007 assists you in tracking, managing, and reporting on your line-of-business (LOB) application service level compliance. It displays a list of applications and their performance and availability against a target SLA.
The application or service is defined using the Operations Manager distributed application model. This model allows the user to define all components of the application or service that affect the health state and SLA calculation.
- Platform: Windows
- Publisher: Microsoft
- Date:
- Call Center Pro CRM
- License: Shareware
Call Center App is an automatic dialer & Customer Relations Management software application for your mobile phone. Turn your Android device into a Mobile Call Center with the functionality to automate your campaigns. Maximize productive time working quality leads and less time with dialing errors and fax machines.
This app automatically dials outbound calls with your mobile phone or VoIP, sends SMS Texts and e-mails to clients with a button on your mobile device. Invest in Call Center Pro and you will quickly see increased contact with your customers, while simultaneously decreasing your average handling time.
- Platform: Android 2.x, Android 3.x, Android 4.4, Android 4.x
- Publisher: Can Tech Holdings LCC
- Date: 26-07-2014
- Size: 257 KB
- phulmonty
- License: Shareware
PHULmonty integrates the following functions to aid in business operations, and CRM: Order Entry Account and payment on account management Order invoices and Account Statements A real time online Sales Monitor (see sales totals changes as they occur) Sales reports, by product, customer, and sales representatives Call Center with issue management and reporting Product Inventory management System Administration functions.
- Platform: WinOther
- Publisher: PHULmonty
- Date: 01-01-2003
- Size: 14000 KB
- Unite PBX
- License: Shareware
These products are inherently best choice for over 521 million Skype users who want to use Skype as their business communication platform. The major enhancements in this version include: Call Recording Management on Server All the calls recorded by the agents are available on the server side also. This feature is for the administrator to monitor the calls recorded by all agents. Text to Speech for Prompt Generation Text to speech provides facility to generate custom voice prompts which can be used while creating projects.
- Platform: Windows
- Publisher: QualiPlex SoftwareLLC
- Date: 13-02-2010
- BPO Jobs
- License: Shareware
Indian BPO jobs in Call Center, Software & Technology, Website Design, Data Processing and Transcription Services..
- Platform: Misc Scripts
- Publisher: bpojobsite.com
- Date: 03-05-2011
- PHP Call Center for Scripts
- License: Freeware
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use..
- Platform: PHP, Scripts
- Publisher: Alan
- Date: 08-02-2013
- Size: 31 KB
- System Center Service Manager Connector for Exchange
- License: Shareware
System Center Service Manager Connector for Exchange is a useful tool that was especially designed to link and monitor Exchange mailboxes.
System Center Service Manager Connector for Exchange is able to track incoming messages and create work items as well as update existing ones automatically, based on the configuration made by the administrator.
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- Platform: Windows
- Publisher: Microsoft
- Date:
- System Center Service Manager +oOeCOCt Exchange Connector
- License: Shareware
The System Center Service Manager – Exchange Connector package provides a way to connect Service Manager to Exchange for processing incoming emails related to incidents and change requests.
The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.
- Platform: Windows
- Publisher: Microsoft
- Date:
- cc-Modeler Lite
- License: Freeware
cc-Modeler Lite is the ultimate Erlang C tool - it simplifies the modeling and analysis of call center
staffing requirements and service performance. It uses the industry-standard Erlang C traffic model.
cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators.
cc-Modeler's Erlang C calculations take the guesswork out of agent performance - the time taken to answer calls (ASA), the amount of time taken to resolve the callers requirement, how efficiently agents are utilized etc.
- Platform: WinOther
- Publisher: KoolToolz.com
- Date:
- Size: 15708 KB
- iReferent Light
- License: Shareware
Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file..
- Platform: WinOther
- Publisher: Sitex Ltd.
- Date: 10-03-2003
- Size: 1534 KB
- Auto Dialer Pro3
- License: Shareware
Automatic call center which allows to make a large number of supervised or not supervised outbound telemarketing calls, this program is specifically designed for: * small businesses conducting surveys * * church and community announcements * * telemarketers and sales leads * * fund raising * * political campaigning * * engineers testing remote equipment * Features: consecutively dials numbers from a phone list; automatically plays prerecorded message (wave file) to the phone line or: manually plays the message clicked on the Play List extended phone list allows to: - selecting the different message (wave file) for the each entry - time scheduling each call when answering machine is detected then playing the message will start after the beep; can read printed words (text file) to the phone line; records...
- Platform: Windows
- Publisher: autodialer.org
- Date: 01-06-2005
- Size: 2530 KB
- Rander
- License: Shareware
Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care. Rander displays real-time PBX call activity, shows customer data on incoming calls, and gives you the ability to track and control all calls.
- Platform: Windows
- Publisher: Ranat
- Date: 23-04-2008
- Size: 3095 KB
- Terrasoft Call Center
- License: Demo
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.. CRM Software by Terrasoft - Terrasoft CRM..
- Platform: Windows
- Publisher: Terrasoft CRM Software
- Date: 22-6-2009
- Size: 10137 KB
- Advanced Call Center UPGRADE
- License: Shareware
Advanced Call Center UPGRADE upgrade from the previous versions of Advanced Call Center. In order to complete the order please provide your original order ID. Advanced Call Center turns your computer into a technologically advanced answering machine. All the features you'd expect are supported. It will catalog all incoming calls with Caller ID information, display a pop-up message and play a personal ring tune for each of your callers, and even announce caller's name and number with voice. Advanced Call Center Main Features:Turn your PC into a phone answering centerSoftware answering machine with personal greetings Talking Caller ID alert and voice announce Phone call recording to WAV files Custom ring sounds and on-hold music Call forwarding, e-mail and pager notifications Address book and dialer Advanced Call Center Order Information:1.
- Platform: Windows
- Publisher: rhombustechnologies.com
- Date: 10-07-2009
- Call Center Management
- License: Shareware
Magicway Call Center Management v4.0 comprises versatile systems that united provide you with numerous options. Call Center Management v4.0 contains a ticket support system, a search system and an administration center..
- Platform: Asp, Scripts
- Publisher: magicway.org
- Date: 05-06-2011
