SmarterTicket
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Advanced ticket tracking web application with full management and reporting SmarterTicket 2.x will streamline the performance of your sales and support agents through built in features like viewable ticket history, improved international support, intelligent routing, and advanced reporting.SmarterTicket also includes a fully featured Knowledge Base which enables the customers to quiclky and easily find answer to common issues, in turn freeing your agents for more critical issues.Here are some key features of "SmarterTicket":Require CAPTCHA verificationWeb and email ticket submissionTicket history is held in threadsFully traceable ticket historyPin tickets to prevent lag timeIntelligent ticket routingReference ticket resolutionsFull administrator controlAutomatic ticket hand-offsFull reporting and data miningKB reports display customer queriesTrack agents via auditing reportsAverage response time notificationIntegrated knowledge baseWeb interface for customer accessibilityDedicated server installerShared hosting installerCustom quick linksFully integrated foreign character setsCompliant with most web browsersCompatible with shared-hosting environmentSkinnable web interface Requirements:Minimum RequirementsMicrosoft .NET framework 1.1 (with all applicable service packs and/or patches).RAM: 128MBCPU: PII 500DISK: 40 MegsIIS 5 or higherMicrosoft SQL Server 2000, MSDE, or MySQL 4.0 or higher Recommended SpecificationsRAM: 256MBCPU: PIII 800DISK: 100 MegsIIS 5 or higherMicrosoft SQL Server 2000 Limitations:Limited to a single support agent. Windows Mail Server, Customer Service Software, Web Log Analytics. Developing Windows mail server, web log analytics, & customer service software for small businesses, web hosts, and ISPs.
Free download from Shareware Connection - Advanced ticket tracking web application with full management and reporting
Version: 1.0 | Size: 10188 KB | Platform: Windows 2K/XP/2003/Vista
Released Date: 23-6-2009 | Rating: 0 | Title: SmarterTicket
Author Url: http://www.smartertools.com
Program Info Url: http://www.smartertools.com
Download Url: http://www.smartertools.com/downloads/SmarterTicket2_setup.exe
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