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Listing of Customer Support in Scripts

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e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.

  • Platform: Scripts, PHP
  • mhd
  • License: Shareware
  • Price: .price.
  • Rating

Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in.

  • Platform: Scripts, PHP

Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable.

  • Platform: Scripts, PHP

A customizable help desk package including searchable service requests, IT support status reporting, self-installing updates, built-in feature-specific help, a FAQ, news and more..

  • Platform: Scripts, PHP

Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application.

  • Platform: Scripts, PHP

The PMOS help desk, once sold commercially, is now free and open source. The ticket system allows for unlimited staff members and departments, ticket statistics, auto-replies and pre-defined responses, searchable knowledge base, customer surveys, POP3 importing, private staff messages, and much more.

  • Platform: Scripts, PHP

This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.

  • Platform: Scripts, PHP

Web based online notepad software. Centralized storage where you can jot down any kind of business and personal notes and memos with file attachments, organize them into folders and share access with your team. Folders are sorted in hierarchical order and may contain as many entries and subfolders as necessary.

  • Platform: Scripts, PHP
  • IRM
  • License: Shareware
  • Price: .price.
  • Rating

IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc.

  • Platform: Scripts, PHP

PHP Zen Help Desk Features, trouble ticket creation, help desk knowledge base search, trouble ticket status checking, sorting by ticket number, category, status and who the ticket was assigned to. This is a great help desk application for anyone wanting to quickly deploy a helpdesk solution in their information technology department.

  • Platform: Scripts, PHP

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created...

  • Platform: Scripts, PHP

Every wonder what it would really be like to have FREE help desk software was professionally written? Help Desk Point is a new open source help desk application based on php and mysql. It's easy to use, and highly customizable..

  • Platform: Scripts, PHP

A live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include either text based database or MySQL database, chat notification, user is typing message, multiple chat sessions and multiple operators.

  • Platform: Scripts, PHP

eForcer WebHelpDesk has all of the features you would expect from a leading edge product, including: scalability from 1 to 1000+ users and user friendly operation and installation that is simplicity itself..

  • Platform: Scripts, PHP

This software package written in PHP will provides live help from an Automated Artifical Intelligence script. Features include: - Simple to configure - Professional Output.

  • Platform: Scripts, PHP

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members.

  • Platform: Scripts, PHP

A secure Contact US web form write in PHP, with optional visual confirmation, optional email confirmation, internationalization, easy to customize with template. Keep email private, eliminate 99.99% undesired spam. Prevent bot automation and invalid/spoof email.

  • Platform: Scripts, PHP

Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. Your visitors enjoy high-level support with fast and accurate support. Enjoy features like an email parser that takes your incoming email and creates tickets or applies them as replies to your existing tickets.

  • Platform: Scripts, PHP

Provide live chat support. No monthly fees unlike its competitors - only a $49 one time fee including installation and setup + unlimited free upgrades for the current version. Motion Live Chat Support System is intended to be used as a software for providing live chat support to your web site visitors.

  • Platform: Scripts, PHP

PHP Tickets is a ticket system coded in PHP with a MySQL backend. It features a powerful admin section and is fully templated. It also has a style manager for changing colors, fonts, etc..

  • Platform: Scripts, PHP

The Aruntx Customer Relations Management Chat is a robust, customer relations management chat application which excels in the quantity, quality and clarity of the communication it provides. You can view intelligence from real-time communication transactions for any single chat.

  • Platform: Scripts, PHP

PowerDesk Pro is a fully automated helpdesk solution suitable for any webmasters on any kind of websites. As long as you have customers or visitors, you need PowerDesk to help you provide your customers and visitors with professional online support and help.

  • Platform: Scripts, PHP

The ultimate customer support solution, PHP and MySQL powered. Features: unlimited operators, unlimited departments, capture visitor data, push URLs, push images, canned messages, initiate chat, real-time traffic monitor, reports & statistics, history, free icons, system tray application and more.

  • Platform: Scripts, PHP

GlareSystems Free Bug Tracking Revision Control Software. Tired of glaring at disorganized bug ridden software? Get the development process organized with this free web based revision control software. Recommended for small to medium sized development groups and companies.

  • Platform: Scripts, PHP

No more per operator fees or pricey add-ons! Utilize an unlimited number of operators along with push URLs, typing indicator, visitor tracking, operator initiated chats, canned responses, email chat transcripts, monitor site traffic, maintain FAQs, etc.

  • Platform: Scripts, PHP

Help Desk Software By Help Desk Revolutions (FreeWare GPL). This is the latest free customer support help desk software iteration in an effort to create robust business level support tools that run under the PHP environment. Help Desk Revolutions supports trouble ticket creation and management with an optional email function.

  • Platform: Scripts, PHP

Live Chat Support Software by Axis RealLink is a excellent tool for any information technology department, or any company wishing to provide real time support for their customers. This software is written in PHP and uses a MySQL Database. The Live Chat Support software comes with an easy installation wizard to make setup a snap.

  • Platform: Scripts, PHP

Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software i-much like a help desk?was written in order to allow small to medium size call centers to document and priorities inbound calls.

  • Platform: Scripts, PHP

LiveSpider is a customer relationship management solution that facilitates live customer chat & support straight from your website. Features include: real-time traffic monitor, initiate chat, create unlimited departments & operators, transcripts manipulation, canned commands, operator rating & load balancing.

  • Platform: Scripts, PHP

IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups.

  • Platform: Scripts, PHP
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