Public Folder HelpDesk
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Efficient support handling tool, perfect for call centers and organizations and teams supporting products or services Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team. Public Folder Helpdesk for Outlook provides you with a well-known, simple and user friendly interface, right in your Microsoft Outlook client. Users familiar with Outlook can start working with Public Folder Helpdesk at once. Make a personal Microsoft Outlook Task from a ticket with the press of a button, and synchronize with your PDA perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information all with the simplicity you are used to in Microsoft Outlook.Public Folder Helpdesk for Outlook is based on an Exchange server + a public folder, or an Exchange server + a mailbox, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Tickets can be organized and shown in many different ways, which helps your support team deliver the quality of service your customers will expect and appreciate.With Public Folder Helpdesk for Outlook incoming e-mails can be manually (with a click) or automatically converted into HelpDesk tickets. Rich text, screenshots and attached files are also copied into the ticket, and attachments can be opened from there. E-mails discussing a ticket are stored in a structured way to follow the progress of an issue.Here are some key features of "Public Folder HelpDesk":Mailbox monitoring select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.Ticket retrieval also from an online form (.xml files).Callers handling select caller from Global Address List or , Outlook Contacts or pick from a drop down list.Knowledge base when closing a ticket, create KB articles compatible with all versions of Microsoft Outlook and Microsoft Outlook Web Access.No extra application helpdesk available right inside Microsoft Outlook.Can be installed in a mailbox instead of a public folder.Tickets are stored both in Microsoft Outlook and in an Microsoft Access or Microsoft SQL Server database using the best of both technologies.Extensive documentation. Manual in Word-format in the download.Works with Microsoft Vista and Office 2007.PDA integration.Supports ITIL Requirements:Microsoft Outlook 2000 SP1 or laterExcel 2000 SP1 or laterInternet Explorer 6.0 or laterMicrosoft Exchange Server, any versionWindows Scripting RuntimeMicrosoft Windows Script 5.6Outlook View ControlAll updates and Service Packs. kalmstrom.com Business Solutions, Swedish brand for helpdesks for SharePoint and Exchange and tools for time reporting, resource booking and information sharing in Outlook.. kalmstrom.com Business Solutions offers add-ins for Microsoft Office products. We have well documented and tested applications for information sharing, support handling, resource booking, timereporting, attachments conversion, statistics and more, freewar
Free download from Shareware Connection - Efficient support handling tool, perfect for call centers and organizations and
Version: 1.0 | Size: 9144 KB | Platform: Win2000, WinOther, WinVista
Released Date: 03-09-2009 | Rating: 0 | Title: Public Folder HelpDesk
Author Url: http://www.kalmstrom.nu
Program Info Url: http://www.kalmstrom.nu
Download Url: http://www.kalmstrom.nu/files/PFHelpDeskSetup.exe
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