Home > By category > Internet & Networking >Email > Public Folder HelpDesk



Public Folder HelpDesk

  • Downloads: 
  • Views: 
  • Rating:

Efficient support handling tool, perfect for call centers and organizations and teams supporting products or services Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team. Public Folder Helpdesk for Outlook provides you with a well-known, simple and user friendly interface, right in your Microsoft Outlook client. Users familiar with Outlook can start working with Public Folder Helpdesk at once. Make a personal Microsoft Outlook Task from a ticket with the press of a button, and synchronize with your PDA perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information all with the simplicity you are used to in Microsoft Outlook.Public Folder Helpdesk for Outlook is based on an Exchange server + a public folder, or an Exchange server + a mailbox, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Tickets can be organized and shown in many different ways, which helps your support team deliver the quality of service your customers will expect and appreciate.With Public Folder Helpdesk for Outlook incoming e-mails can be manually (with a click) or automatically converted into HelpDesk tickets. Rich text, screenshots and attached files are also copied into the ticket, and attachments can be opened from there. E-mails discussing a ticket are stored in a structured way to follow the progress of an issue.Here are some key features of "Public Folder HelpDesk":Mailbox monitoring select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.Ticket retrieval also from an online form (.xml files).Callers handling select caller from Global Address List or , Outlook Contacts or pick from a drop down list.Knowledge base when closing a ticket, create KB articles compatible with all versions of Microsoft Outlook and Microsoft Outlook Web Access.No extra application helpdesk available right inside Microsoft Outlook.Can be installed in a mailbox instead of a public folder.Tickets are stored both in Microsoft Outlook and in an Microsoft Access or Microsoft SQL Server database using the best of both technologies.Extensive documentation. Manual in Word-format in the download.Works with Microsoft Vista and Office 2007.PDA integration.Supports ITIL Requirements:Microsoft Outlook 2000 SP1 or laterExcel 2000 SP1 or laterInternet Explorer 6.0 or laterMicrosoft Exchange Server, any versionWindows Scripting RuntimeMicrosoft Windows Script 5.6Outlook View ControlAll updates and Service Packs. kalmstrom.com Business Solutions, Swedish brand for helpdesks for SharePoint and Exchange and tools for time reporting, resource booking and information sharing in Outlook.. kalmstrom.com Business Solutions offers add-ins for Microsoft Office products. We have well documented and tested applications for information sharing, support handling, resource booking, timereporting, attachments conversion, statistics and more, freewar

Free download from Shareware Connection - Efficient support handling tool, perfect for call centers and organizations and

Publisher: kalmstrom.nu | License: Shareware | Price: $500.00
Version: 1.0 | Size: 9144 KB | Platform: Win2000, WinOther, WinVista
Released Date: 03-09-2009 | Rating: 0 | Title: Public Folder HelpDesk

Author Url: http://www.kalmstrom.nu
Program Info Url: http://www.kalmstrom.nu
Download Url: http://www.kalmstrom.nu/files/PFHelpDeskSetup.exe

Public Folder HelpDesk keywords:
Public Folder HelpDesk related downloads:

Potolook Outlook Plugin - Potolook Outlook Plugin - use customized templates for writing letters in

Sync2PST for Outlook - Synchronize Microsoft Outlook PST files between multiple PCs

Potolook plugin for Microsoft Outlook - An extensive package of Outlook plug-ins. Dynamic Templates Editor allows you to create personalized responses in seconds. Highlighter helps you distinguish quotations. Attachments Viewer, Personalized Newsletter and more...

Silent Mail Monitor Outlook Add in - Silent Mail Monitor Outlook Add-in - email monitor for Outlook emails. Silent

Microsoft SQL Server 2012 Data Mining Add-ins for Microsoft Office 2010 - Microsoft SQL Server 2012 Data Mining Add-ins for Microsoft Office 2010 (Data Mining Add-ins) helps you take advantage of SQL Server 2012 predictive analytics in Office Excel 2010cand Office Visio 2010.

Shareware Connection periodically updates pricing and software information of 'Public Folder HelpDesk' from company source 'kalmstrom.nu' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'Public Folder HelpDesk' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Public Folder HelpDesk.

New Reviews

Panda Cloud Cleaner - PC security has become a tricky and complicated subject both for home users and network supervisors, with complexity and risk factors multiplying over the years. Using a single antivirus app may not be enough anymore. That explains why many users ...

Serif CraftArtist 2 Professional - There are plenty of image editing tools available for Windows users but the number of scrapbooking apps is not much. However, with Serif CraftArtist Professional you can create sleek looking greeting card, digital albums and scrapbooks without ...

Avira Ultimate Protection Suite - With time the importance of PC security has gone up by leaps and bounds. Earlier, people used to rely on standalone antivirus software. However, security conscious users prefer having a more robust form of protection. They opt for Internet ...

RawTherapee - There are so many image editors out there but when it comes to powerful and versatile RAW file editors, the choices are somewhat limited. With Adobe switching to Cloud-based subscriptions for most of its apps, semiprofessional users including ...

AOMEI Partition Assistant Lite Edition - No matter whether you are a casual PC user or deal with a number of computers for professional needs, taking care of hardware components is a necessity. Among all hardware components used in laptop or desktop, hard disk is the most important one. ...

MAGIX Video easy - Editing videos was a complicated task even a few years back and it was restricted to studios and post production areas in general. However, advancements in computer technology and advent of numerous portable video capture devices have made things ...

Adobe Muse CC 2014 - There was a time when Dreamweaver used to be the most widely used web design app and competitors from Microsoft or other small players used to lag behind. While the powerhouse app still enjoys a humongous user base worldwide, emergence of new ...

Protector Plus 2014 (32-bit) - Without using suitable security software in PC, you cannot have peace of mind nowadays. Increasing instances of malware attacks and attacking exploits have prompted average PC users to resort to using antivirus and security suites for both home ...

DriverPack Solution Professional - To keep your laptop or desktop performing well consistently, it is important to pay attention to some aspects. Using top antivirus utility, cleaning up junk feels periodically are some such examples. However, you also need to keep drivers of ...

Norton Zone - With a lot of your data being stored in some cloud service or other, it becomes necessary after a point to zero in on any one service rather than using many at the same time. As it is, major software companies are resorting to cloud based service ...




New Downloads

Wake-On-LAN Listener

The program receives magic
packets and can be used as a
Wake-On-LAN configuration
troubleshooting tool. It
allows to ...

Slimjet Web Browser

Slimjet is a fast, smart and
powerful web browser based on
the Blink engine. It
integrates a lot of wonderful
and ...

SSuite Communication
Sidebar

Work better together.
Collaboration means better
work and beating deadlines.
Reduce travel costs and spend
less on ...

eDonkey SpeedUp Pro

eDonkey Speed Up Pro was
developed not only to improve
the download speed of eDonkey
file sharing program to the
maximum, ...

WbBrowse

WbBrowse is a tabbed web
browser available on Windows,
Linux, and OSX. It is based on
WebKit and was built using the
Qt ...

Sharetastic

Sharetastic is a
straightforward, solid file
sharing program with
exceptional features such as
ghost ratings, a ...

Tube Smart Ranker

Now rank your YouTube videos
on YouTube and Google on 30
minutes of time. Powerful
software for affiliate
marketing, ...

BitTorrent Acceleration
Tool

BitTorrent Acceleration Tool
is a new addon for BitTorrent
file sharing program.

Shareaza Download Thruster

Shareaza Download Thruster is
a lite but solid application,
fully capable of integrating
into the Shareaza p2p client
to ...

LHN's CryptoText

This is LHN's CryptoText, a
free and easy to use file
editor that simply allows you
to crypt and decrypt your
messages. ...

Track SQL Server Changes

Download an SQL
server-auditing tool to meet
the security compliances like
GLBA, and HIPAA easily.
LepideAuditor Suite ...

AggreGate Device Manager
for Windows

AggreGate Device Management
Platform is a complete device
management solution that
employs modern communication
...