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Personal Helpdesk for Outlook

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An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. It can monitor any number of Outlook folders and mailboxes and automatically process incoming emails to support cases. Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual tasks significantly while making it easier to work flexibly. You can customize email templates, frame predefined answers and reply to emails with a click.

Personal Helpdesk also provides a customer web interface where end-users can submit new support requests, check status of their tickets, or search through the knowledge base, all via a web browser for first level support. For evaluating helpdesk performance, you can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service.

Personal Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

Free download from Shareware Connection - An automated ticketing system for one person helpdesk and issue tracking in Microsoft Outlook. Auto-process incoming support requests, send automated emails/SMS, Web UI for End-Users, KB, SLA, Asset Tracking, Statistics. Skype/phone calls support.

Publisher: AssistMyTeam | License: Shareware | Price: 250
Version: 4.3 | Size: 23636 KB | Platform: Win2000, Win7 x32, Win7 x64, Windows Server, WinOther, WinVista, WinVista x64
Released Date: 31-08-2010 | Rating: 0 | Title: Personal Helpdesk for Outlook

Author Url: http://www.assistmyteam.net
Program Info Url: http://www.assistmyteam.net/PersonalHelpdesk/
Download Url: http://www.assistmyteam.net/downloads/PersonalHelpdeskSetup.exe
Screenshot Url: http://www.assistmyteam.net/images/products/PHO/main1.png

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Shareware Connection periodically updates pricing and software information of 'Personal Helpdesk for Outlook' from company source 'AssistMyTeam' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'Personal Helpdesk for Outlook' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Personal Helpdesk for Outlook.

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