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ManageEngine SupportCenter Plus

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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Knowledge Base
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Product Catalog
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

Free download from Shareware Connection - ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.

Publisher: AdventNet Inc | License: Freeware | Price: 0.00
Version: 6.5 | Size: 32060 KB | Platform: Linux, Win2000, Windows Server, WinOther
Released Date: 05-11-2007 | Rating: 0 | Title: ManageEngine SupportCenter Plus

Author Url: http://www.adventnet.com
Program Info Url: http://www.manageengine.com/products/support-center/index.html
Download Url: http://www.manageengine.com/products/support-center/64045241/ManageEngine_SupportCenter_Plus.exe
Screenshot Url: http://www.manageengine.com/products/support-center/images/customer-support-case.jpg

More downloads from ManageEngine SupportCenter Plus publisher AdventNet Inc:

ManageEngine OpManager Voip Monitor - The VoIP Monitor is a VoIP network management solution using Cisco IP SLA technology to monitor key VoIP service performance metrics. Additional in-depth bandwidth utilization graphs also help in quick troubleshooting of poor VoIP performance.

Adventnet ManageEngine Desktop Central - Desktop Central is a complete remote Windows desktop/laptop management software.

ManageEngine SupportCenter Plus keywords:
ManageEngine SupportCenter Plus related downloads:

AdventnetManageEngine SupportCenter Plus - Web-based Customer Service & Support Software with SLA Management

Omnistar Live Customer Support Software - Omnistar Live is a live customer support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase of information.

Skymol Live Customer Support Software - Live Customer Support Software with Voice Chat, Video Chat, Live Help Software

JumpBox for the OTRS Trouble Ticketing System - OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails.

Request Commander - Request Commander - trouble ticketing system for tracking user requests.

Shareware Connection periodically updates pricing and software information of 'ManageEngine SupportCenter Plus' from company source 'AdventNet Inc' , so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft,  Using 'ManageEngine SupportCenter Plus' crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of ManageEngine SupportCenter Plus.

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