LIVECHAT Contact Center  Downloads: | Views:  | Rating:

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer's desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Free download from Shareware Connection - LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with the website owner, customer support or sales agents

Publisher: LIVECHAT Software | License: Shareware | Price: 36 Version: 5 | Size: 12417 KB | Platform: WinXP,Windows2000,Windows Media Center Edition 2005,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64 Released Date: 0-52-2009 | Rating: 5 | Title: LIVECHAT Contact Center Author Url: http://www.livechatinc.com Program Info Url: http://www.livechatinc.com/en/products/contact_center/ Download Url: http://www.livechatinc.com/download/contact_center/LIVECHAT_Contact_Center.exe Screenshot Url: http://www.livechatinc.com/soft_submit/LIVECHAT_Contact_Center_main_640x480.png Homepage | Download

More downloads from LIVECHAT Contact Center publisher LIVECHAT Software:

LIVECHAT Communicator - LIVECHAT Communicator makes corporate instant messaging easy- Communicator is a multi protocol instant messenger- application is ICQ, MSN, Skype, Gadu-Gadu and LIVECHAT ready, allows sharing and sending files. Chats and conferences are SSL encrypted.

LIVECHAT Contact Center keywords:

live chat software, live help, live support, contact center, live chat, live help software, live person, live support software, support software, boldchat, customer service, online support

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