ITIL Service Management Toolkit (ITSM To
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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:
- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
- ITIL Process Charter Template
- Process Maturity Advanced Self Assessment Workbook
- Roles & Responsibilities (ARCI) Template
All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more. ProcessWorx Products. IT Process Management & Service Excellence
Free download from Shareware Connection - The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization.
Version: 2.11 | Size: 2784 KB | Platform: Win2000, Windows Server, WinOther
Released Date: 04-07-2011 | Rating: 0 | Title: ITIL Service Management Toolkit (ITSM To
Author Url: http://www.processworx.com/products/ITSM/itsmtk.htm
Program Info Url: http://www.processworx.com/products/ITSM/itsmtk.htm
Download Url: http://www.processworx.com/purchase/pur_itsmtk.htm
ITIL Service Management Excellerator - The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
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