Instant Knowledge Base  Downloads: | Views:  | Rating:

Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. When you search for a phrase, Instant Knowledge Base will count the number of matches on search words, and give extra weight if all words are matched, then rank the search results accordingly. Perfect for Help-Desk applications and perfect for anyone who wants to track information that can be searched. Key Features:  * Maintaining your own knowledge base (adding articles, removing articles, etc.)  * Exporting all custom knowledge base articles to individual html files in a shared folder you select. When you install a workstation in "search only" mode, their search results will be viewed as html files.  * Customize the article html template to your own style. If you choose an HTML store folder, the system will automatically update the html file when updating a KB article.  * Statistics on each knowledge base article, including the number of times the article was clicked on in a search, the last time it was viewed, and all-time search clicks. Two reports will allow you to view the clicked-on stats, so you can easily see a ranking of which articles are clicked on the most. This will give you valuable data on what issues come up the most, and which should be addressed in more detail.  * Customizable knowledge base and to-do list fields. All field labels can be customized to your needs, or translated to your language.  * View the date the article was last updated. Any time you change an article, it will automatically record the new 'updated' date.  * Preview a Report of the Currently selected knowledge base article.  * Copy the currently selected knowledge base article to the windows clipboard to allow easy pasting into e-mails.  * Maintain your own list of "Applies To" items. Each article can be associated with the item that it applies to (or left blank if it applies to all).  * Export all KB articles to MS Excel. From there, you could use Excel 2007's features for exporting to MS Sharepoint.  * Import existing KB articles using a "paste in" blank importing sheet.  * Import existing KB articles from Instant Quote Professional's KB database.  * "View All Articles" Data / Advanced Search. This will allow you to use Access 2007's powerful search features on any column.  * To-Do List, with priority ranking and reports.

Free download from Shareware Connection - Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Perfect for Help-Desk applications and perfect for anyone who wants to track info.

Publisher: PC Experts | License: Shareware | Price: 29.99 Version: 1 | Size: 56920 KB | Platform: WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64 Released Date: 16-03-2008 | Rating: 5 | Title: Instant Knowledge Base Author Url: http://www.pcesoft.com Program Info Url: http://www.pcesoft.com/custom_knowledge_base.html Download Url: http://www.pcesoft.com/downloads/kbase.exe Screenshot Url: http://www.pcesoft.com/Images/custom_knowledge_base.jpg Homepage | Download

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Instant Knowledge Base keywords:

custom, knowledge, base, instant, help, desk, help-desk, searchable, generate, html, files, relevance, search, database, program

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