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HelpDesk OSP, for Outlook and SharePoint

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HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA.Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150/month, free use support and upgrades.

The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations. HelpDesk OSP for Outlook and SharePoint, tool for issue tracking and user support with Microsoft Outlook and SharePoint. HelpDesk OSP for Outlook and SharePoint from kalmstrom.com Business Solutions combines Outlook and SharePoint and takes advantage of the best of both Microsoft products. Support e-mails are converted to SharePoint list objects, manually or automatically. Any SharePoint List template can be used. Powerful, integrated reporting and statistics tool facilitates business intelligence. Useful for all kinds of issue tracking and user support.

Free download from Shareware Connection - HelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products.

Publisher: kalmstrom.com Business Solutions | License: Shareware | Price: 1800.00
Version: 2.1 | Size: 7339 KB | Platform: Win2000, Win7 x32, Win7 x64, WinOther, WinVista, WinVista x64
Released Date: 22-04-2011 | Rating: 0 | Title: HelpDesk OSP, for Outlook and SharePoint

Author Url: http://www.kalmstrom.com/products/SharePoint/HelpDeskOSP/
Program Info Url: http://www.kalmstrom.com/products/SharePoint/HelpDeskOSP/
Download Url: http://www.kalmstrom.com/files/HelpDeskOSPSetup.exe
Screenshot Url: http://www.kalmstrom.com/products/SharePoint/HelpDeskOSP/shots/OutlookToolbar.png

More downloads from HelpDesk OSP, for Outlook and SharePoint publisher kalmstrom.com Business Solutions:

Calendar Browser - Book resources and supplies as easily as you make an appointment in the Outlook Calendar. For Outlook and Exchange server. Multiple calendars can be shown. Resource descriptions saved in public folders or shared mailboxes. Overview. Statistics tool.

Folder HelpDesk - Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ.

TimeCard Mobile - With TimeCard Mobile in the handheld device, you can manage appointments and get them ready for reporting even if you are not working in front of the computer. When you synchronize your calendars, your TimeCard data will be updated automatically.

NameDays - Adds the name days of many countries to your Calendar. Simply select the country for which you want to add the name days and import or subscribe to the file. Demos online show you how to do it.

OLAP Reporting Tool - Data for business intelligence (BI) is of little use until it is converted into the information that decision makers need. OLAP Reporting Tool extends the built-in OLAP features in Excel to make them easier work with, especially for workgroups.

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