Help Desk Authority (formerly BridgeTrak
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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Free download from Shareware Connection - Comprehensive trouble ticket tracking software for for IT and/or customer support desks.
Version: 8.1 Build 221 | Size: 56832 KB | Platform: Win2000, Windows Server, WinOther
Released Date: | Rating: 0 | Title: Help Desk Authority (formerly BridgeTrak
Author Url: http://www.scriptlogic.com
Program Info Url: http://www.scriptlogic.com
Download Url: http://www.scriptlogic.com/link/pl/hda/052909
Screenshot Url: http://www.helpdesksoftware.com/images81/winandwebissue81-large.jpg
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