Help Desk 6.3 by Expinion.net
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Customer support and knowledgebase system for customer service professionals. All the bells and whistles but still easy to use, and simple to navigate. * Not just a knowledge base but a full customer support and ticket tracking system! Inexpensive, but never cheap. * For visitors/clients there's an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching & sorting capabilities and the ability to ask questions (with suggested solutions shown).* For the customer service professional – customizable HTML email notifications, WYSIWYG editor, customizable fields/field types, automatic issue history tracking, management reporting (by specified dates), custom security levels, an unlimited number of agents, & more.* Some of the bonus features that help support personnel and their managers to share info online - anytime are: 'To Do' Lists, Contacts Book, Agent to Agent emailing, Upload manager (admin and user if desired), Agent Logs, statistics reporting per agent/category/user.Most recent version has multilevel categories, multiple language interface, support MS Access, MySQL and MS SQL (SQL Server). * 1000s of clients in over 140 countries. Only $145, includes support, install and upgrade.
Free download from Shareware Connection - Customer support and knowledgebase system for customer service professionals. All the bells and whistles but still easy to use, and simple to navigate. * Not just a knowledge base but a full customer support and ticket tracking system!
Version: 6 3 | Platform: Asp, Scripts
Released Date: 07-09-2011 | Rating: 0 | Title: Help Desk 6.3 by Expinion.net
Author Url: http://www.expinion.net/software/app_helpdesk.asp
Program Info Url: http://www.expinion.net/software/app_helpdesk.asp
Download Url: http://www.expinion.net/software/app_helpdesk.asp
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